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Customer perspective: Unmetered versus month allowances

View Poll Results: Would you prefer unmetered or monthly allowance for your bandwidth option?
I would prefer unmetered that is capped 4 44.44%
I would prefer a monthly balance allocation that is burstable 5 55.56%
Voters: 9. You may not vote on this poll

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Web Hosting Master
Join Date: Jan 2004
Location: Pennsylvania
Posts: 936

Customer perspective: Unmetered versus month allowances

We are in the process of re-designing our plans to be even more competitive and an idea that has been thrown around has been to offer unmetered bandwidth so users never need to experience overage charges. Virtuozzo has built in support for this, so it is trivial to implement.

So to the people out there who buy VPS accounts, would something with 1.5-3Mbit/s which can transfer 350-700GB/mo outgoing and unmetered incoming up to 100mbit/s sound attractive versus something like 150-300GB/mo? You can pay to upgrade your cap at any time at competitive Mbit/s increments. Note, the Mbit/s is capped which is just fine for most applications, but not too good for sites that with lot of burstable traffic.

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Junior Guru
Join Date: Feb 2003
Location: San Francisco, CA
Posts: 190
For my needs, I'd go capped unmetered, but check twice (and thrice) that the provider won't cap me even more if I do much traffic. There are stories, you know, when provider drops the bandwidth when he sees you use your link for 100%...

First Amendment of a webhost: if you fail to prepare, prepare to fail.

Web Hosting Master
Join Date: Jan 2004
Location: Chicago
Posts: 984
It really depends on the customers needs whether they need/want that high burst for outgoing traffic, or if they prefer unmetered for a large volume virtual server with less spiking.

Marketing wise I think unmetered would sell better, but a fair amount of savvy customers knowing what they need would probably want metered as well. Why not offer both?

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