Hello everyone. This is my first post here, and I've become disgruntled!
I have been running websites for about 5 years now. About 2 years ago, I started a website for the Sims gaming community, offering downloads for the game.
I typically need about 100gb of transfer, and at least 4000mb of disk space.
The hosts I have dealt with over the years with the site are:
Ipowerweb- Ok, but support was lacking, and dial-up users had massive problems accessing my site. Not enough bandwidth transfer.
SimpleHost- NO support, a lot of downtime. Bad experience.
Lypha- This is my host at the moment, that I have had for a year, hosting the Sims site, and a personal site. I had never had ANY problems with them up until two weeks ago when my domain expired. THEY HAVE STILL NOT RENEWED MY DOMAIN. While in the past, their support has been superb, they have given me two weeks worth of runarounds back and forth from 5 different email addy's. 4 of the email addy's were from Lypha, the other was from Imhosted. The final email that I received from them was on the 21st saying my site will be up again soon. (??) I have even referred two others to this hosting, and one of them are also being jerked around as of late.
On that note, I am switching hosts because of the horrible way I have been treated over the past two weeks. I have no access to my files (the last time I backed up was about a month ago, but that back up is on my old fried motherboard comp).
I have been trying to do research on hosting, but I do not want to fall into bad support or downtime. Any advice would be appreciated, thank you!
try any free trials, etc.. and also send emails to their sales team have a chat on live help sections if avlable check support forums for comments.
and ion a trial as you may need to anyway send some support tickets/contacts and see how the response. time wise and proffessionalism.
E:magineHosts (Department Of E:magine Limited) emagine the possibilities
Aaron - CTO, founder & Director Of Technical Support/Customer Support/Technology of E:magine Limited Windows,Linux, VPS Hosting environments
Sorry to hear of your recent experience. What is your domain name? I would be curious as to who the actual registrar is. You can contqact them and make your case (to get it back). Course, you will have to pay to renew it.
What kind of budget are you on?
Couple of things to look for in a host:
An actual office phone number
Money back guarantee
Naturaly those are but a few items to look for, but in your case, may be the most important.
Before I signed up with Lypha, I sent them numerous emails with questions, and their responses were within an hour or less of waiting, that is why I went with them in the first place...hmm, goes to show! ha ha I did explain how I was not getting the service I needed elsewhere, and what my site was about.
I did email Bluehost this morning with questions, but I am still awaiting an answer. But they are still under the amount of space/bandwidth that I need.
As far as budget goes, I would like to stay under $15 a month. I looked at Lunarpages, but I really can't afford $22 a month. However, Micfo's MG Deluxe package looked reasonable for what I need.
I was NEVER sent a notice of my domain expiring.
My site was there on a Sunday. Monday when I went to update my site, it was not there. So I emailed them, and they told me that there was an error in the DNS zone file and they fixed it. The next day, I contacted them again, and THAT is when they told me my domain had expired!
When I look it up it is still registered to me, but says it's expired.
Hate to be the bearer of bad news but just a suggestion for you, why don't you plan on doing some mild advertising on your website to be able to up your budget for the hosting I am sure you'd find a more quality host for a bit higher monthly fee. Hate to say it but to get those kind of resources for only $15 a month is able to be done but then you're talking more quantity then quality as you have already unfortunately experienced. Just my observation on what is going on anymore but that is massive overselling for that cost only.