I'm hoping somebody with more experience than me might have some advice to offer in relation to this problem I'm faced with.
I run a a simple, friendly, fan site for a musician friend of mine. It is hosted with Streamline.net - which apparently hosts it with a company called FastHosts.co.uk. It's been fine since I joined last summer, however, this morning the site was shut down, the FTP access was stopped and my e-mail is not working. If somebody sends me an e-mail they get an error and it is returned to them.
In my control panel I get this warning:
Your domain has been suspended because its operation was in breach of our Terms and Conditions. Our Abuse Team is nvestigating this issue, and will contact you during office hours to discuss the suspension. If you wish to progress this matter, please contact our Abuse Team at email@example.com
. Please beware that our Technical Support and Account Management advisors will not be able to help, until our Abuse Team has resolved the matter.
I then e-mailed and phoned FastHosts.co.uk and, after being on hold for 40 minutes, was told that Streamline.net would have to contact them, not me. However, I can't get any response from Streamline.net either!! I've been on the phone and e-mailing both companies all day, but nobody will explain what has happened.
I have some songs available for download with the musician's full approval, and that of his management company who own 100% of the rights in this case. It is in no way in breach of any copyright laws. I don't even know if this is the reason the site was closed, as nobody will respond to me. It's a very friendly, family-oriented site and I can't imagine why anyone would consider shutting it down?!!?! There are about 1500 people who use the site every day .
There is absolutely no reason for my site to be closed down, and I'm
really upset that this could happen without any warning. Is this normal???
Please, please if you have any advice, I would really appreciate your help.
Thank you for your time, I really appreciate it.