Results 1 to 9 of 9
Thread: Problem Customers?
-
02-01-2005, 05:09 PM #1NetOps Guy
- Join Date
- Jan 2005
- Location
- San Francisco/Hot Springs
- Posts
- 991
Problem Customers?
I recently took over an existing dedicated hosting business but the customers who expressed interest in staying on, are not paying.
How long of a grace period should I give them before I cut them off?
Should I send them to collections or just write them off?
-
02-01-2005, 05:14 PM #2Disabled
- Join Date
- Jan 2005
- Posts
- 556
What's the grace period you've specified under your TOS?
-
02-01-2005, 05:40 PM #3NetOps Guy
- Join Date
- Jan 2005
- Location
- San Francisco/Hot Springs
- Posts
- 991
Originally posted by S-Comm
What's the grace period you've specified under your TOS?
I guess I am going to make this very clear in my TOS page heh.
I'm thinking that I should charge a late fee after 48 hours?
-
02-01-2005, 06:00 PM #4Registered User
- Join Date
- Aug 2004
- Posts
- 199
In the UK an invoice is due by the date on the invoice. Mostly this is 14-28 days.
Put it this way, if you don't pay for a service how can you expect to use it? See how quick they pay when suspended
-
02-02-2005, 05:00 AM #5Disabled
- Join Date
- Jan 2005
- Posts
- 45
Send them collection letters and give them deadlines. Depends on how much they owe, you can send them to collections agency. If you have a good TOS, you can charge them with % interest for delayed payment. If they still don't pay after your deadline, then shut down their website......
-
02-02-2005, 07:53 AM #6New Member
- Join Date
- Jan 2005
- Posts
- 4
Unless they contact you with a valid reason, I think 7 days past due is enough time before suspending them.
-
02-02-2005, 07:53 AM #7Web Hosting Master
- Join Date
- Feb 2004
- Posts
- 737
Usually I give one week, if the customer was a good customer before this then I may give an additional week. So thats 2 weeks maximum. After those two weeks the account is suspended.
Vertivo :: Affordable Web Hosting Packages and Reseller Plans
We offer affordable and reliable Linux-based Reseller and Shared Hosting Plans. Accepted: All major Credit Cards and PayPal.
-
02-02-2005, 10:11 AM #8Junior Guru Wannabe
- Join Date
- Feb 2005
- Location
- Ohio, USA
- Posts
- 55
When you take over a company, you should clearly notify all the customers to expect a release of "your terms" that will nullify all previous ones as the management is changed. You should do it in a good manner but at the same time if you do not stay alert, you will be abused my friend.
Also keep in mind that the previous host had some bad policies that took them down, DO NOT FOLLOW THOSE.
Best Luck !Ozone Hosting | www.o3hosting.com
Latest Technology, Best Service.
Cpanel | Fantastico | MySQL | Postgre SQL| PERL | .Net | HELM | Windows 2003 Server
-
02-02-2005, 02:42 PM #9NetOps Guy
- Join Date
- Jan 2005
- Location
- San Francisco/Hot Springs
- Posts
- 991
Originally posted by ozone_mark
When you take over a company, you should clearly notify all the customers to expect a release of "your terms" that will nullify all previous ones as the management is changed. You should do it in a good manner but at the same time if you do not stay alert, you will be abused my friend.
I'm hoping they're just lazy, and not abusing my goodwill heh.