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  1. #151
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    But my thing is this, when will all of this be handled. Shouldn't they at least have a back up plan? I can't believe that this was my first time buying a domain and I wish too god I hadn't.
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  2. #152
    You see, not only is the problem not having the site up, but all my personal email is forwarded through the server. So i'm getting zero mail from people. All of this and ontop of the fact that I'm making some licensing deals with Warner Bro's it would've been nice for a little bit of a heads up.

    I'm getting my data then going for a new host.
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  3. #153
    Originally posted by BigBison
    Oktagone has claimed a power outage, while Ezzi apparently says they haven't paid. What kind of power outage requires a network engineer to fly to NY from AU to fix? I'm not buying any claim other than Ezzi's. I don't think the move has anything to do with this downtime, just their lame response to it.

    The move Oktagone's spoken about is their HQ and NOC, not the servers that are down. Everyone who has ever tried to provision a data circuit knows that delays are common, they should have made sure that the bandwidth at the new NOC location was functional, before depending on it. That was a mistake, which could have been easily handled by communicating with their customers.

    Instead, they are facing multiple crises which are all compounded by their inability to receive e-mails from customers.
    Ezzi hasn't claimed payment failure. They wouldn't disclose any information and just because one person said they did doesn't make it so. I and another person talked to the same person the one claiming they leaked info did and all he said to me was to contact EZZI's billing department. That doesn't mean they didn't make their payment. Second of all there is a lot of immature posts going on in this thread that seem to be personal attacks on oktagone's business practices. I have been with them over 2 years and while they haven't been the most waterproof company all I say in regards to naysayers is, "what about your business?" Don't open your own business and websites up to slander when you do so to another's company. 99% uptime has a disclaimer that doesn't count hours set aside FOR TIMES SUCH AS THIS. It does not mean 99% of 8760 hours a year. Everyone be patient and if you feel you must move after everything is back up then move. When it happens again with another host you might actually want to read the disclaimers of hosting before you move again.
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  4. #154
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    hooflung you really need to learn how to respect other people's opinion because that's exactly what it is an OPINION. And why are you getting so offended? We are not the ones that forgot to email CLIENTS that there was a situation going on with the server, please reconsider before you post again. Because the only people I see that are acting immature are the ones who are trying to start an argument for someone else's mistake.
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  5. #155
    Well, at least we've gotten some form of notification from them, even if I, like some others here, had to use Google to find it.

    Yes, people make mistakes. Yes, Murph'y law holds true; anything that can go wrong, will. However, OG, you have a responsibility to your customers. We should have been told about these problems immediately, not through an independent forum that we had to Google to discover.

    I'm not upset enough to drop my account or anything, I'm just annoyed. I wish I had a more recent backup of my site so I could get some work done on it during this mess.

    Whatever the real story is, here's hoping it gets cleared up soon.
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  6. #156
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    Very well said..
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  7. #157
    Join Date
    Jan 2005
    Location
    NJ
    Posts
    6
    i came to this issue not wanting to drop them - i came in with this issue wanting to get it resolved, but they haven't done anything...
    NOW after reading and reading and posting and posting i can only come up with the solution of me wanting to leave and not have to deal with it. I think it's fair that i'm going in a pretty easy route... just give me the money back and you'll never hear from me again... how simple is that?
    i could give a rat's *** at this point about the server, why? cause we've been treated like such crap as of late...
    :: clears throat ::... show meh teh mo-neh!!!

    :: moves closer to katrina ::... sup? lol j/k
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  8. #158
    Hooflung: I've seen 3 transcripts from the 'Live Support' at ezzi.net that plainly said there was a billing issue and they did not pay their bill. This baffled me so I went to the live support at ezzi.net and asked for myself. (see my post on page 4).

    As you can clearly see, 'Tech' was more then happy to disclose such information, as 'Jay' was to the other Oktagone clients I spoke with. And beyond that, this is only word of mouth, but one of Oktagone's clients said they spoke with Greg and he said the nature of the 'billing issue' was that his CC had expired.

    Whatever the truth is --- I dont suspect ezzi.net to lie about such a potentially damaging claim.

    Whatever the case - I will still remain a Oktagone customer for the time being as all I had hosted there was gameservers, although I do feel for the other clients that are missing so much more.

    I dont claim to know exactly what happened, I'm just passing information along for communities sake.
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  9. #159
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    Chillin, Chillin boo at work waiting for my site to be up and running again! I swear I had so much work to do on it since yesterday but we all know why that can't be done..
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  10. #160
    Closing in on 48hrs this is beyond uncceptable. As soon as I can get a backup i am leaving this host for good. We have no word from the owners either good god.
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  11. #161
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    I'll tell you what if the problem continues all the way until Friday, I want my money back!
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  12. #162
    Join Date
    May 2004
    Location
    South Wales
    Posts
    6
    Any host that goes down for this amount of time without emailing it's customers isn't worth bothering with.

    I'm leaving them.
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  13. #163
    Well, we are asking the bank to refund our money and take it up w/ Oktagone. By the way it looks, they are standing to lose a few customers over something that could have been easily avoided...
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  14. #164
    Join Date
    Feb 2005
    Location
    South Florida
    Posts
    0
    This is unnaceptable Oktagone. Im sorry, but it is. If I can find a comparable host I will go for it, but first i need my data (2 2,500 member sql db's)...
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  15. #165
    Originally posted by KatrinaMarcelle
    hooflung you really need to learn how to respect other people's opinion because that's exactly what it is an OPINION. And why are you getting so offended? We are not the ones that forgot to email CLIENTS that there was a situation going on with the server, please reconsider before you post again. Because the only people I see that are acting immature are the ones who are trying to start an argument for someone else's mistake.
    This forum isn't about oppinion based on speculation. That has no place here. I am not offended by anyone's oppinion and if you feel that way then that is your problem not mine. I got an email from them so I am satisfied with their response to me and its the same email they sent to other clients as well. All a certain people on this thread is doing is the same thing others have done before them is run their mouth off and not be patient. When they don't live up to their words in a timely manner, and not call them liers before its time to do so, you can have some room to speak and not until because all it does is add to the FUD of customers who really want to know the facts.

    Edit : many people have had problems of all sorts with companies such as servermatrix and ev1 but those companies have far more customers that are satisfied than those that aren't. The majority of people who leave didn't take the human factor into consideration when they didn't get their way in the time they wanted it in.
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  16. #166
    Join Date
    Jan 2005
    Location
    NJ
    Posts
    6

    HAHA!

    Originally posted by KatrinaMarcelle
    Chillin, Chillin boo at work waiting for my site to be up and running again! I swear I had so much work to do on it since yesterday but we all know why that can't be done..
    omfg you're cool ppl i must get your aim, too funny - as for this issue... a forum is bound to have opinions, even if you say "THIS ISN'T THE PLACE" - if it weren't for opinions and facts, we wouldn't know wtf is going on.

    it sickens me how they haven't said a word
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  17. #167
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    Well just because Oktagone took the audacity to inform you on what’s going on sadly they did not return the favor to other customers including myself. I can see why you are not heated over this at all because you were already contacted about the situation so you really have no reason to say anything about them because they have SATISFIED you as a customer, unlike the rest of us.

    You really need to sit down and analyze this thread and put yourself in our shoes, trust me you would have been heated too, you were one of the lucky ones that they decided to write back too. And to be honest when I wrote Oktagone I was not rude at all.
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  18. #168
    Originally posted by hooflung
    This forum isn't about oppinion based on speculation. That has no place here. I am not offended by anyone's oppinion and if you feel that way then that is your problem not mine. I got an email from them so I am satisfied with their response to me and its the same email they sent to other clients as well. All a certain people on this thread is doing is the same thing others have done before them is run their mouth off and not be patient. When they don't live up to their words in a timely manner, and not call them liers before its time to do so, you can have some room to speak and not until because all it does is add to the FUD of customers who really want to know the facts.

    Edit : many people have had problems of all sorts with companies such as servermatrix and ev1 but those companies have far more customers that are satisfied than those that aren't. The majority of people who leave didn't take the human factor into consideration when they didn't get their way in the time they wanted it in.
    Just as a FYI, most forums are opinion based. Second, we are going off the facts that were presented to some of the members of this forum (billing issue, servers down, moving locations, etc etc). If you dont have any problems with Oktagone, well, more power to you. Your one of the few lucky ones. Actually, I dont see how you cant have any problems with them. Isnt this downage affecting your websites? How can you be ok with having your site/s down for over 24 hours? How long does one have to be patient? I think waiting for days....DAYS is more than being patient. Also, leave other webhosting companpies out this thread. The problem at hand is OKTAGONE...not servermatrix and ev1. If there are problems with them, im sure there would be threads dovoted to them. What about the human factor? What do we need to take into consideration? Most companies have their sh*t together within 24 hours. My site still isnt up and it has been 9 days. Why shouldnt we call them liars? I do not see any representation from Oktagone on this forum or thread in the past few days. Why should we trust and believe in a company that doesnt give us any heads up or shows any compassion to its clients??? We paid for a service...so an explaination is owed to us...and they cant even deliver that...amongst other things...


    "Acid for President - 2008"
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  19. #169
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    OMG did you just say 9 days?? Oh hell no, time to move on. Once I get all of my HARD ON WORK from my site I'm leaving Oktagone. Highly disappointed!

    Acid you have my vote!! lol
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  20. #170
    Join Date
    Mar 2003
    Posts
    2,657
    Originally posted by hooflung
    This forum isn't about oppinion based on speculation. That has no place here. I am not offended by anyone's oppinion and if you feel that way then that is your problem not mine. I got an email from them so I am satisfied with their response to me and its the same email they sent to other clients as well. All a certain people on this thread is doing is the same thing others have done before them is run their mouth off and not be patient. When they don't live up to their words in a timely manner, and not call them liers before its time to do so, you can have some room to speak and not until because all it does is add to the FUD of customers who really want to know the facts.

    Edit : many people have had problems of all sorts with companies such as servermatrix and ev1 but those companies have far more customers that are satisfied than those that aren't. The majority of people who leave didn't take the human factor into consideration when they didn't get their way in the time they wanted it in.
    Originally posted by oktagone
    Hi Guys,

    There has been some confusion over this outage, and i dont really have all of the technical aspects to what has exactly happened.

    The downtime issue was compounded because our NOC was completely offline while our NOC equipment was moved to our new office in Perth, our fibre installation ended up being 4 days late, which meant all of our monitoring systems have been offline.

    Our .net/.com Email systems are down, aswell as DNS partially.

    Greg is in the DC in NYC right now working on the issue with the guys at EZZI.

    Greg phoned me about an hour ago and said we should be back up at 9am EST, but thats here now and it doesnt look like it.. i'll try and get greg on here asap.
    Perhaps you can explain to everyone why their servers are not up yet then. Oktagone themselves claimed it should be resolved by 9 am ET. That was 7 hours ago. Why have you not been updated? Problems happen, however if you give an ETA and don't live up to it, you should provide an update on why the ETA was missed and what steps are being taken to resolve the problem.

    Oktagone has done none of this. Instead they leave you with no idea when your servers will be available.

    That's quality customer service & support!
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  21. #171
    I've had experience with Oktagone for over a year now. Both me and my brother have got a site running on Oktagone, in fact I'm the one who recommended Oktagone to my brother because of low prices and a good level of service. I'm beginning to regret that.
    I'm sorry to say I've seen the quality of Oktagone's service decrease quite a bit over the past few months especially when it concerns my brother's site. There have been a lot of small incidents ranging from faulty bandwidth graphs (being taken down for exceeding the bandwidth limit while in fact the site hadn't even used up 20% of the total bandwidth) to a failure to renew the domain name (making the visitors think the site had ceased to exist since it appeared the domain name was for sale again) well after my brother had reminded Oktagone of this AND had already paid for the renewing of the domain name.
    Annoying and easily avoidable administrative mix-ups such as these plus a failure to properly inform clients of a major problem such as the one Oktagone is having now has lead my brother to go and search for a new host. I don't know if Oktagone is either having some serious organisational problems or if they're going through a period of huge innovations (which always brings problems along), all I know is it would have made a huge difference if they simply informed their clients about what's going on, even if the result would still be a downtime of several days. At least we would know why.
    I'm gonna keep my site on Oktagone though since I haven't had any problems whatsoever with Oktagone, although they failed to inform me as well on this whole being down problem. I do believe however the time for a simple apology from Oktagone has come and gone. Even though the purposes of both my own site and my brother's site are purely entertainment and non-profit, I understand how people with commercial sites can suffer financial damage through all this and I think a free month of hosting for all clients as suggested before in this thread would be a sufficient compensation.
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  22. #172
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    Exactly! That would be the right thing to do.
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  23. #173
    Join Date
    Jan 2005
    Location
    NJ
    Posts
    6
    i really like where this thread is going... really i do
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  24. #174
    Join Date
    Feb 2005
    Location
    USA, MD
    Posts
    0

    Question Oktagone Problems

    Recently it seems oktagone has dissapeared, and so has their hosting in NY (which im currently hosted on). And just recently they gone dead even their site isn't working, now its been two days with out a response from oktagone and everything is still down; And is still down at the time of me writting this.

    So I did a google search for oktagone and network problems, to see if anyone else has had similar problems or for a reason why the long downtime. And I came aross these forums, and found that other clients have expressed problems with oktagone. But what i would really like to know is if any other clients are out in the dark right now becuase of oktagone's outtage in NY? And also why is their site down as well, makes it seem like they have dissapeared.

    [edit: since I can't post links, i can't show the like that describes the self proclaimed "CEO" of oktage as a 20 year old guy from Perith, I am really supprized at how you never know who your getting hosting from]
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  25. #175
    Join Date
    Jun 2004
    Location
    Northwest Colorado
    Posts
    4,630
    Originally posted by KatrinaMarcelle
    ...all of my HARD ON WORK from my site...
    What kind of site is yours, exactly?

    Sorry, couldn't resist...
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