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  1. #121
    Guys, its been almost 2 wks now since I paid them to set me up and nothing. I only have access to our Cpanel and that took 4 days to get the right log-in information. If you look at what "aku4lyph" wrote in this thread, you can see the issues we are having. I have about 50 people a day emailing and IMing me asking for our new domain. What sucks is I also have accounts with advertising companies, so basically i'm losing money ever minute we're not up. (

    Anyone recommend a good host?
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  2. #122
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    Wow that's horrible. I wonder what's really going on now. As far as another host I might be going to dreamhost if this continues...
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  3. #123
    It's been 36 hours for me. I am wondering if they are going to come back. When they do, I will make sure I will back up everything and move to another host as soon as possible.
    Needless to say, I haven't gotten any reply to my email.
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  4. #124
    Join Date
    Jan 2005
    Location
    NJ
    Posts
    6
    Originally posted by AcidRain23
    Guys, its been almost 2 wks now since I paid them to set me up and nothing. I only have access to our Cpanel and that took 4 days to get the right log-in information. If you look at what "aku4lyph" wrote in this thread, you can see the issues we are having. I have about 50 people a day emailing and IMing me asking for our new domain. What sucks is I also have accounts with advertising companies, so basically i'm losing money ever minute we're not up. (

    Anyone recommend a good host?
    wtf? when did we get the cpanel? i tried it a few days back and nothing dude... (just tried it, and nothing)
    we DO have ftp access but still not a damn thing (not so sure anymore at this point)
    oh and also, OUR DOMAIN IS STILL UP FOR GRABS! CAN YOU BELIEVE THAT?! they never did anything about that!

    Acid, i found this other place a while back when i was still at THE SKETCH, they were my back up and they were rated (at the time) as one of the top 5... http://www.webhostingbuzz.com , what do you guys think about these guys? did you guys have any issues with them? are they good?

    oh and STILL NOTHING AS FAR AS A REFUND RESPONSE GOES!
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  5. #125
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    36 hours and no website are you serious?? This is so embarrassing. I have been bragging about me having a new website to members in my forum and now I don't have a website to back up that theory. Hopefully this situation will be handled today.
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  6. #126
    Join Date
    Jan 2005
    Location
    NJ
    Posts
    6
    katrina, sorry to hear you're going thru this as well... it's a really sh*tty situation and it really bites the big one... hopefully we'll all be good soon.

    i suggest you look at the other guys i linked about http://www.webhostingbuzz.com give them a try, i'm gonna end up giving them a try if this ish doesn't work...

    tonight's the last straw... if i wake up tomorrow morning and i hear NOTHING from any oktagone rep. I WILL go to the next level of anger.

    this is not right.
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  7. #127
    webhostingbuzz.com seems too cheap to be real. I mean, they offer everything for $3 a month. They even give ssh access 'on demand'.
    I don't want it to be 'on demand', i want to pay for it and know that I am getting that, without any future 'surprises'
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  8. #128
    ...

    Really now, we aren't small children now (or at least I hope the account holders aren't). In response to all these "threatening" posts relating to asking for refunds: have you tried to consider Oktagone's situation at all? Perhaps they are trying their best to get the situation under control. From what I know, Greg is in NY now trying to get things sorted out. These guys have been around for many years and know what they are doing, sometimes luck dives in and plays an unfortunate deal - things don't often happen according to how you want them to. Give them time to sort out the crisis, I am sure they will come around with a solution and some form of a reimbursement for the downtime.

    It is true that as a client, moreso as a paying client, one should expect what you paid good money for. But it's not too much to ask not to jump the guns. I've seen people screaming about on IRC, complaining everywhere, spreading bad words about Oktagone... and that seems like a very immature thing to do. You know your site is down, and Oktagone bloody well knows this too. So please have some patience and wait for them to resolve the situation.

    Humble regards,
    Just another Oktagone customer.
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  9. #129
    Well, we called and emailed them numerous times. We have been patient over the past week. We didnt jump the gun. We waited about 5 days and nothing happened. If you pay for something, don't you expect to get what you paid for in a reasonable amount of time? If they were having huge issues (ie billing, moving, servers down) why wont they mass email their customers to let them know whats going on and why take new business in during this time period? I reside in NY and I am more than willing to meet with Greg to talk this over or even send my employees there to help them ( I have a team of programmers and hardware specialists who handle servers and DC's daily). All we ask is to be informed. But when you get misleading information and/or NO information, you start to get concerned. I'm sure for the most part, nobody here is "small children" but when you have a company you are paying to do business with acts this way, you kinda get the same actions in return...
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  10. #130
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    You are absolutely right about certain things you mentioned, patience is the key. But I totally disagree with you when you mentioned that people are making threatening comments about switching hosts. I don't think it's fair for you too call it a threat. When customers are stuck in a situation like this and no one has even bothered to email anyone about the let down its a complete disappointment and it shows how unreliable some people can be.

    As clients we have the right to know what's going on. We are the ones who are paying for the service, its not the other way around. They need us because we are their customers and we should be treated with fairness. My only issue about this whole situation is that we were NOT informed about this..
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  11. #131
    Join Date
    Feb 2005
    Location
    Iceland
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    yeah i have an online thing goin on

    Yes im hosting a website for online competition in counter-strike and its on friday if this wont be up then i will stop work with Oktagone and find another company this is really terrible because when it will come up again im fraid that there wont be all my stuff :/...
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  12. #132
    Join Date
    Jan 2005
    Location
    NJ
    Posts
    6
    BE PATIENT?
    ok, we've been patient enough... i know we're not children, but the ppl at oktagone seem to be pretty childish to me.

    OH and as far as they go now, check out what i just got from my email carrier...

    "This is an automatically generated Delivery Status Notification

    THIS IS A WARNING MESSAGE ONLY.

    YOU DO NOT NEED TO RESEND YOUR MESSAGE.

    Delivery to the following recipient has been delayed:

    [email protected]

    Message will be retried for 2 more day(s)

    ----- Message header follows -----

    Received: by 10.54.16.58 with SMTP id 58mr75921wrp;
    Tue, 01 Feb 2005 06:52:36 -0800 (PST)
    Received: by 10.54.31.72 with HTTP; Tue, 1 Feb 2005 06:52:36 -0800 (PST)
    Message-ID: <[email protected]>
    Date: Tue, 1 Feb 2005 09:52:36 -0500
    From: Obed Raimundo <[email protected]>
    Reply-To: Obed Raimundo <[email protected]>
    To: OktaGone Publishing <[email protected]>
    Subject: Re: OktaGone Invoice 421
    Cc: [email protected]
    In-Reply-To: <[email protected]>
    Mime-Version: 1.0
    Content-Type: text/plain; charset=US-ASCII
    Content-Transfer-Encoding: 7bit
    References: <[email protected]>

    Good morning,
    we have grown unhappy with the way we've been treated, nothing that
    we've paid for has been set up and it's only making us un-easy,
    unsatisfied, and growing mad.
    We would like to a refund due to the fact that we've gotten nothing
    but the run-around from your staff, and nothing has been resolved."

    i mean, come the f*ck on...
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  13. #133
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    lmao, damn that's messed up. They acting like we shouldn't even be mad about what's going on especially when I had to google Oktagone to find out what's really happening with the server and I came across here. If it wasn't for google I still would be lost, lol
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  14. #134
    gr00vy, as I said to ya in IRC, a lot of stuff people are hearing right now are rumors, so that just adds fuel to the fire, thinking that Greg is a cheapskate, which I can assure everyone, he is not.

    I don't blame a single person for wanting to swicth hosting providers, whether this was an accident, neglagence, or any one of the many rumors floating around, about 36 hours is a tad too long for downtime. I myself have two sites on Oktagone (lastgreatwar.com and sommevalley.com), and I know my development staff at LGW wants to move, and are in the process of finding a new host.

    People who are wanting to move, some anyway, don't have some personal vendetta against Oktagone/Greg, but when their sites are down for almost 2 days, and they hear very little - nothing at all from the person they give money to for an advertised 99% uptime, they will want a more reliable alternative. It's business.
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  15. #135
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  16. #136
    I emailed their AU email and no response. Also used their "live chat" function and sent them a note a few days ago, and no response. Also left voicemails for them, and no response. We exhausted all options.
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  17. #137
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    Yep I agree, just business. I never met neither one of them and to be honest when I did receive an email they have been more then generous BUT this is the only time I have not received anything from them, its disappointing...
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  18. #138
    Originally posted by aku4lyph
    BE PATIENT?
    ok, we've been patient enough... i know we're not children, but the ppl at oktagone seem to be pretty childish to me.

    OH and as far as they go now, check out what i just got from my email carrier...

    "This is an automatically generated Delivery Status Notification

    THIS IS A WARNING MESSAGE ONLY.

    YOU DO NOT NEED TO RESEND YOUR MESSAGE.

    Delivery to the following recipient has been delayed:

    [email protected]

    Message will be retried for 2 more day(s)

    ----- Message header follows -----

    Received: by 10.54.16.58 with SMTP id 58mr75921wrp;
    Tue, 01 Feb 2005 06:52:36 -0800 (PST)
    Received: by 10.54.31.72 with HTTP; Tue, 1 Feb 2005 06:52:36 -0800 (PST)
    Message-ID: <[email protected]>
    Date: Tue, 1 Feb 2005 09:52:36 -0500
    From: Obed Raimundo <[email protected]>
    Reply-To: Obed Raimundo <[email protected]>
    To: OktaGone Publishing <[email protected]>
    Subject: Re: OktaGone Invoice 421
    Cc: [email protected]
    In-Reply-To: <[email protected]>
    Mime-Version: 1.0
    Content-Type: text/plain; charset=US-ASCII
    Content-Transfer-Encoding: 7bit
    References: <[email protected]>

    Good morning,
    we have grown unhappy with the way we've been treated, nothing that
    we've paid for has been set up and it's only making us un-easy,
    unsatisfied, and growing mad.
    We would like to a refund due to the fact that we've gotten nothing
    but the run-around from your staff, and nothing has been resolved."

    i mean, come the f*ck on...
    Why, thank you very much for politely considering my request. You surely do not belong to the category of "small children" who usually scream, swear and complain when things go wrong. My humble apologies.

    On the same note, did you think that it might be remotely possible that emails hosted on the same server and associated with the same domain should also stop working if the whole server is down?

    Originally posted by KatrinaMarcelle
    You are absolutely right about certain things you mentioned, patience is the key. But I totally disagree with you when you mentioned that people are making threatening comments about switching hosts. I don't think it's fair for you too call it a threat. When customers are stuck in a situation like this and no one has even bothered to email anyone about the let down its a complete disappointment and it shows how unreliable some people can be.

    As clients we have the right to know what's going on. We are the ones who are paying for the service, its not the other way around. They need us because we are their customers and we should be treated with fairness. My only issue about this whole situation is that we were NOT informed about this..
    You are quite right about one thing. Customers do have the right to be informed. And my primary complaint is not being informed about the bare facts on what exactly is happening. Why talk of an outage if it is actually a billing problem? We are human beings, mistakes happen and sometimes unforseen incidents such as this one cause a lot of hardships.

    In all honesty, I run many websites on Oktagone. I have a lot of people complaining to me as well. I am worried about losing all my databases too. But I know for a fact that shouting about on IRC or online forums (look at a recent message in this thread for example) is not going to bring my sites back online any quicker. Sure, we're all part of a massive online community and discussions are healthy aspects of such communities, however there is a fine line between discussing a problem and screaming wild threats. Please do not get me wrong, I am not a deciding member of authority of any sort, nor do I have any power to control how people react. If a client wishes to change hosts after this issue, nothing can stop them. But the difference is that I have the patience to not do useless things which belittle others and myself for no reason at all. And seeing others do that is exactly why I requested people to calm down and look at the situation objectively from Oktagone's point of view.
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  19. #139
    Just a quick question? Are you from Oktagone? Just reading some of your posts, you seem a tad defensive. What sites do you run on Oktagone? Also, who said it was a definite billing problem? So far I heard it was A. Billing problem, B. Moving Issue, C. Their servers went down. Maybe if someone from Oktagone came on and explained what is happening, people wouldnt jump to conclusions or get extremely upset. Im sure there is internet access somewhere in NY and Austraila. A public library perhaps? All we are asking if for some answers. Also, how can we have faith in a company if they get shut down for billing issues?? I know they charged my CC right away, so I know they didnt have a problem taking my money. How do you expect people to not be upset when they PAID for services upfront...that they were promised. This could...COULD...turn into a huge legal issue for them. You never EVER want to post what you will do and charge people for it...and then do nothing at all with no explainations...you know?

    Also, nobody is "threating" anyone. But answers would be nice...
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  20. #140
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    True, true BUT I had to find out through google what was going on, not them. I really hope that this will be taken care of by the end of the week. Like I mentioned before WE should ALL get a month free because of this inconvenience.
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  21. #141
    Join Date
    Jun 2004
    Location
    Northwest Colorado
    Posts
    4,630
    Originally posted by grOOvstEIn
    On the same note, did you think that it might be remotely possible that emails hosted on the same server and associated with the same domain should also stop working if the whole server is down?
    Watch the attitude there, newbie. I think it's remotely possible that many, if not most, hosts have implemented measures to keep their e-mail functional when the primary e-mail server goes down. DNS, too. There is simply no excuse for Oktagone to not have e-mail working at this point.
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  22. #142
    Originally posted by AcidRain23
    Just a quick question? Are you from Oktagone? Just reading some of your posts, you seem a tad defensive. What sites do you run on Oktagone? Also, who said it was a definite billing problem? So far I heard it was A. Billing problem, B. Moving Issue, C. Their servers went down. Maybe if someone from Oktagone came on and explained what is happening, people wouldnt jump to conclusions or get extremely upset. Im sure there is internet access somewhere in NY and Austraila. A public library perhaps? All we are asking if for some answers. Also, how can we have faith in a company if they get shut down for billing issues?? I know they charged my CC right away, so I know they didnt have a problem taking my money. How do you expect people to not be upset when they PAID for services upfront...that they were promised. This could...COULD...turn into a huge legal issue for them. You never EVER want to post what you will do and charge people for it...and then do nothing at all with no explainations...you know?

    Also, nobody is "threating" anyone. But answers would be nice...
    No, I am not from Oktagone. Since you asked, the websites that I run on Oktagone (currently, not including the ones in the past) are mechmod.com, gverma.com, g-ra.org, srvxhelp.net and webgv.com.

    I agree, some answers on exactly what happened would be great and I'm sure everyone else here feels the same. Also, please pardon me being too defensive if I was posting in such a fashion - I was just voicing my opinions honestly and the reason for my stance is probably because I have been with Oktagone for over two years without many complaints. Anyway, I think I should stop posting in here, I'm not a frequent member of WebHostingTalk Forums, just signed on when someone linked me to this thread. My apologies if anyone took what I said personally.

    Regards,

    grOOvy.
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  23. #143
    Join Date
    Jan 2005
    Location
    NJ
    Posts
    6
    Originally posted by KatrinaMarcelle
    True, true BUT I had to find out through google what was going on, not them. I really hope that this will be taken care of by the end of the week. Like I mentioned before WE should ALL get a month free because of this inconvenience.
    ha! what's funny is that THAT'S HOW I FOUND OUT ABOUT ALL OF THIS!

    oktagone wasn't saying ish, so i went on google, found out that ppl were talking about oktagone and BOOM HERE WE ARE!

    as for groovy, please dude... please don't even come at me with that before you get your facts straight ok? reason why i'm using that sales addy is because that's the one that was given to me BY them... so hmm... wtf am i gonna do? i've also tried going thru their site for any help... like ALMOST every link that they provide is down, the only ones that were up are their package deal pages... hmm... how convenient...

    oh and in respect to the whole children comment - what do you think forums are for? rants, info, and more rants... it's a force of habit, ppl that aquire information are usually in a ranting mood, so they act upon it... it just so happens that there are ppl that would reply in a calm way, WHICH IN TURN make the originator of the thread a bit calmer... c'mon now! this is all human nature right now, we feel as if we're being screwed over, so we take action...

    Katrina, i dont' know her... but i feel closer to her now that we're going thru the same issue (please tell me that you know that was a joke) - all kidding aside, i feel your pain and so do others... obviously

    Acid = my partner in crime, he's helping me with the site, he's teh co-founder so ofcourse he's going to get involved in respect to what i say.

    soon OH SO SOON i will probably go nuts (i'm at work) and get asked to go home because of this sh*t - it's sad how i have to "battle" even at work for some satisfaction...

    sad day for you oktagone... sad day...
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  24. #144
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
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    Actually your opinion is respected on my end.
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  25. #145
    Join Date
    Jan 2005
    Location
    NJ
    Posts
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    Originally posted by BigBison
    Watch the attitude there, newbie. I think it's remotely possible that many, if not most, hosts have implemented measures to keep their e-mail functional when the primary e-mail server goes down. DNS, too. There is simply no excuse for Oktagone to not have e-mail working at this point.
    i thank you from the bottom of my heart, why? because that's what i believe... specially since other servers that i've been at have had down time, yet were able to email me back in no time flat... it baffles the mind o_O
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  26. #146
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
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    lol, Oh of course not, I know that most of this is coming from the heart, no offense taken whatsoever.. But I agree, sad day, very sad day..
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  27. #147
    Join Date
    Jan 2005
    Location
    NJ
    Posts
    6
    much like Katrina, i'd like to say this:
    i respect everyone's opinions and posting and what have yous
    i never meant to offend anyone (except maybe oktagone, i'm not going to lie about that... but i tried my hardest to say what i said in the nicest possible way)

    Katrina right now is Home Girl status (lol yeah i'm a goof) cause she knows the deal...

    man it would've been nice to have mindless thoughts up already. Everyone at work (acid knows how big the company that i work for is) is itching to join up!
    if you guys saw what Mindless Joe looks like, you'd join too lol
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  28. #148
    Join Date
    Jul 2002
    Location
    St. Louis, MO
    Posts
    1,652
    Originally posted by BigBison
    Watch the attitude there, newbie. I think it's remotely possible that many, if not most, hosts have implemented measures to keep their e-mail functional when the primary e-mail server goes down. DNS, too. There is simply no excuse for Oktagone to not have e-mail working at this point.
    Exactly. With a big move like this, it's surprising they made no such contingency plan on what was going to happen if something went wrong. They didn't even seem to care enough about their customers to send out an email letting them know that there was going to be a move. It appears that everyone was just "left in the dark". That's not a good way to run a business. If my hosting provider did such a thing they would not be my hosting provider anymore.
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  29. #149
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
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    *winks at* aku4lyph OK!! lol We understand each other, its all about principle and notification.
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  30. #150
    Join Date
    Jun 2004
    Location
    Northwest Colorado
    Posts
    4,630
    Oktagone has claimed a power outage, while Ezzi apparently says they haven't paid. What kind of power outage requires a network engineer to fly to NY from AU to fix? I'm not buying any claim other than Ezzi's. I don't think the move has anything to do with this downtime, just their lame response to it.

    The move Oktagone's spoken about is their HQ and NOC, not the servers that are down. Everyone who has ever tried to provision a data circuit knows that delays are common, they should have made sure that the bandwidth at the new NOC location was functional, before depending on it. That was a mistake, which could have been easily handled by communicating with their customers.

    Instead, they are facing multiple crises which are all compounded by their inability to receive e-mails from customers.
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  31. #151
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    But my thing is this, when will all of this be handled. Shouldn't they at least have a back up plan? I can't believe that this was my first time buying a domain and I wish too god I hadn't.
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  32. #152
    You see, not only is the problem not having the site up, but all my personal email is forwarded through the server. So i'm getting zero mail from people. All of this and ontop of the fact that I'm making some licensing deals with Warner Bro's it would've been nice for a little bit of a heads up.

    I'm getting my data then going for a new host.
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  33. #153
    Originally posted by BigBison
    Oktagone has claimed a power outage, while Ezzi apparently says they haven't paid. What kind of power outage requires a network engineer to fly to NY from AU to fix? I'm not buying any claim other than Ezzi's. I don't think the move has anything to do with this downtime, just their lame response to it.

    The move Oktagone's spoken about is their HQ and NOC, not the servers that are down. Everyone who has ever tried to provision a data circuit knows that delays are common, they should have made sure that the bandwidth at the new NOC location was functional, before depending on it. That was a mistake, which could have been easily handled by communicating with their customers.

    Instead, they are facing multiple crises which are all compounded by their inability to receive e-mails from customers.
    Ezzi hasn't claimed payment failure. They wouldn't disclose any information and just because one person said they did doesn't make it so. I and another person talked to the same person the one claiming they leaked info did and all he said to me was to contact EZZI's billing department. That doesn't mean they didn't make their payment. Second of all there is a lot of immature posts going on in this thread that seem to be personal attacks on oktagone's business practices. I have been with them over 2 years and while they haven't been the most waterproof company all I say in regards to naysayers is, "what about your business?" Don't open your own business and websites up to slander when you do so to another's company. 99% uptime has a disclaimer that doesn't count hours set aside FOR TIMES SUCH AS THIS. It does not mean 99% of 8760 hours a year. Everyone be patient and if you feel you must move after everything is back up then move. When it happens again with another host you might actually want to read the disclaimers of hosting before you move again.
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  34. #154
    Join Date
    Feb 2005
    Location
    Washington, DC
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    3
    hooflung you really need to learn how to respect other people's opinion because that's exactly what it is an OPINION. And why are you getting so offended? We are not the ones that forgot to email CLIENTS that there was a situation going on with the server, please reconsider before you post again. Because the only people I see that are acting immature are the ones who are trying to start an argument for someone else's mistake.
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  35. #155
    Well, at least we've gotten some form of notification from them, even if I, like some others here, had to use Google to find it.

    Yes, people make mistakes. Yes, Murph'y law holds true; anything that can go wrong, will. However, OG, you have a responsibility to your customers. We should have been told about these problems immediately, not through an independent forum that we had to Google to discover.

    I'm not upset enough to drop my account or anything, I'm just annoyed. I wish I had a more recent backup of my site so I could get some work done on it during this mess.

    Whatever the real story is, here's hoping it gets cleared up soon.
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  36. #156
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    Very well said..
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  37. #157
    Join Date
    Jan 2005
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    i came to this issue not wanting to drop them - i came in with this issue wanting to get it resolved, but they haven't done anything...
    NOW after reading and reading and posting and posting i can only come up with the solution of me wanting to leave and not have to deal with it. I think it's fair that i'm going in a pretty easy route... just give me the money back and you'll never hear from me again... how simple is that?
    i could give a rat's *** at this point about the server, why? cause we've been treated like such crap as of late...
    :: clears throat ::... show meh teh mo-neh!!!

    :: moves closer to katrina ::... sup? lol j/k
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  38. #158
    Hooflung: I've seen 3 transcripts from the 'Live Support' at ezzi.net that plainly said there was a billing issue and they did not pay their bill. This baffled me so I went to the live support at ezzi.net and asked for myself. (see my post on page 4).

    As you can clearly see, 'Tech' was more then happy to disclose such information, as 'Jay' was to the other Oktagone clients I spoke with. And beyond that, this is only word of mouth, but one of Oktagone's clients said they spoke with Greg and he said the nature of the 'billing issue' was that his CC had expired.

    Whatever the truth is --- I dont suspect ezzi.net to lie about such a potentially damaging claim.

    Whatever the case - I will still remain a Oktagone customer for the time being as all I had hosted there was gameservers, although I do feel for the other clients that are missing so much more.

    I dont claim to know exactly what happened, I'm just passing information along for communities sake.
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  39. #159
    Join Date
    Feb 2005
    Location
    Washington, DC
    Posts
    3
    Chillin, Chillin boo at work waiting for my site to be up and running again! I swear I had so much work to do on it since yesterday but we all know why that can't be done..
      0 Not allowed!

  40. #160
    Closing in on 48hrs this is beyond uncceptable. As soon as I can get a backup i am leaving this host for good. We have no word from the owners either good god.
      0 Not allowed!

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