Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : FDCservers.net - verry poor speed to europe/germany

[DavidAdam]

Hi,

since I have my dedicated @ fdc (100 mbit shared, so 2 mbite/s are possible, 1,5 mbyte/s normal), it takes hours to download files from my site www.gamerc.com.

Server in america, I live in germany. Friends of me also complaints about the speed issues, we get only 25-30 kbyte/s (now only 23 kbyte/s per file). In the early morning we get 70 kbyte/s, but now....

Its very frustrating, cause I want to get my users promising with fast downloads. =)

Support tells me everyday something different.

here some snips:

They are increasing the peering capacity. That will elivate the congestion for the line.

-FDCServers

I dont have the exact ETA, but your web site load is pretty fast to me at this moment.

Yes. I was told their's an issue with the overseas routing that should be solved within a few days.

-FDCServers

It might be the network media, I need to login and change the network media
-----------------------------------

Thats verry frustrating, as I already said. At the moment I can't recommend fdc for europeans. Don't understand me wrong: The entire speed is pretty nice, but only when I transfer a file in the us to my server. But my files offered @ gamerc.com.... Maybe I will change to a european host like leaseweb.com.....

What do you think? Is it a problem of cogent or a hardware problem @ fdc? They promised checking the network media (what is that?!), but I get no info about what happened...

regards
DavidAdam

[nectar]

Have you done any ping or traceroute tests to see what might be happening? You might want to ask your clients for ping tests and send those to the support dept. for analysis. Again, it helps them figure out what the problem might be if you provide traces or ping output logs. Be sure to include the source IP as well.

[DavidAdam]

Hi,

I am not the only european complaining about the bad download speed.

But let's start:

Ping:
-----
C:\>ping 67.159.5.48

Ping wird ausgeführt für 67.159.5.48 mit 32 Bytes Daten:

Antwort von 67.159.5.48: Bytes=32 Zeit=147ms TTL=54
Antwort von 67.159.5.48: Bytes=32 Zeit=146ms TTL=54
Antwort von 67.159.5.48: Bytes=32 Zeit=146ms TTL=54
Antwort von 67.159.5.48: Bytes=32 Zeit=147ms TTL=54

Ping-Statistik für 67.159.5.48:
Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0 (0% Verlust),
Ca. Zeitangaben in Millisek.:
Minimum = 146ms, Maximum = 147ms, Mittelwert = 146ms

-------
Tracert:
-------
C:\>tracert 67.159.5.48

Routenverfolgung zu www.gamerc.com [67.159.5.48] über maximal 30 Abschnitte:

1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 7 ms 8 ms 7 ms dsl-082-082-208-001.arcor-ip.net [82.82.208.1]
3 8 ms 8 ms 8 ms bln-145-254-5-133.arcor-ip.net [145.254.5.133]
4 14 ms 14 ms 15 ms ffm-145-254-16-174.arcor-ip.net [145.254.16.174]

5 14 ms 14 ms 14 ms po1-0.core01.fra03.atlas.cogentco.com [80.81.192
.63]
6 108 ms 109 ms 108 ms p10-0.core02.dca01.atlas.cogentco.com [154.54.1.
17]
7 108 ms 109 ms 108 ms p6-0.core01.jfk02.atlas.cogentco.com [66.28.4.82
]
8 108 ms 108 ms 108 ms p15-0.core02.jfk02.atlas.cogentco.com [66.28.4.1
4]
9 134 ms 135 ms 134 ms p14-0.core02.ord01.atlas.cogentco.com [66.28.4.8
6]
10 134 ms 135 ms 135 ms FDC_Servers.demarc.cogentco.com [38.112.0.234]
11 147 ms 148 ms 141 ms www.gamerc.com [67.159.5.48]

Ablaufverfolgung beendet.

C:\>

[Joshua]

It's a problem with FDC's crappy network - I'm only getting 70KB/s downloads from your site (with 40ms pings), and I'm in New Jersey. I've never gotten good speeds from FDC. If you notice, there's a nearly 10ms increase in pings from FDC's router to your server, signaling that there's some sort of internal network slowdown.

[DeltaAnime]

That's odd, David.

I got a box at fdc, and we're bursting to teh max of our pipe. Pulling from our servers at Amenworld, we get 650KB/sec, which isn't bad considering we gotta cross the ocean

There is the chance that your server is setup improperly, let the techs take a peak at it.

~Francisco

[DavidAdam]

Hey DeltaAnime,

thanks to all of you for the great support. =)
Since five hours I get no response regarding the problems. And I am writing, and writing - maybe there is still a problem with my machine, switch, hub etc....

I coppied your details Delta.

Maybe I can get more pings/tracerts?!

regards
DavidAdam

[frankiee]

Do you have a test file that we could test?

[Ferns-realm]

quite weird... im getting 30kb/s from your server but 200kb/s from mine (at fdc aswell) on a 2mbit connection.

What side of the DC are you on?

[DeltaAnime]

Originally posted by DavidAdam
Hey DeltaAnime,

thanks to all of you for the great support. =)
Since five hours I get no response regarding the problems. And I am writing, and writing - maybe there is still a problem with my machine, switch, hub etc....

I coppied your details Delta.

Maybe I can get more pings/tracerts?!

regards
DavidAdam

I'm in class right now so i can't do any traces for you. I'll pm you the IRC ip of my box at FDC.

I'll see if i can dig up a file as well when i get home as well.

~Francisco

[DavidAdam]

Hey,

take the test file from

www.gamerc.com

no matter which file....

Everybody has better speed. =)

Does anybody have the mail address of Petr Kral, head of fdc...?

regards
DavidAdam

[DeltaAnime]

Originally posted by DavidAdam
Hey,

take the test file from

www.gamerc.com

no matter which file....

Everybody has better speed. =)

Does anybody have the mail address of Petr Kral, head of fdc...?

regards
DavidAdam

I think it's like... petr@fdcservers.net

Support should be able to help out the speed issue. It's most liekly either a toasted NIC, or just a mis configure in the OS.

EDIT - 15KB/sec

I will not kill gamerC.com-FTP with to much traffic.

Gotta love it

You sure you got no users murdering/linking to these files?

~Francisco

[DavidAdam]

Hey,

15 kbyte/s is silly.
I wrote him an email.

See what will come...

15 kbyte/s...

Can you offer a test file on your fdc ftp?

regards
nexius

[DeltaAnime]

Originally posted by DavidAdam
Hey,

15 kbyte/s is silly.
I wrote him an email.

See what will come...

15 kbyte/s...

Can you offer a test file on your fdc ftp?

regards
nexius

Gotta wait antoher 5 hours dude

contact me -

AIM - Delta2073
MSN - delta@deltaanime.net
ICQ - 59596315
Email - delta@deltaanime.net

And i'll hook ya' up there.

Thanks,

~Francisco

[DavidAdam]

Fast reply from Petr.:
-------------------------

Hi David,

I asked Linda to look into the problem. She will repond to your ticket when it`s fixed.
Please let me know if you don`t get contact within 4 hours

regards

Petr
FDCservers
-----------------------

So I will wait, but fast answer. =)

regards
DavidAdam

[cabalstudios]

Even with a good route the speeds are very slow.
Have you checked to see if you are getting collisions on your network card?

Pinging 67.159.5.48 with 32 bytes of data:

Reply from 67.159.5.48: bytes=32 time=99ms TTL=53
Reply from 67.159.5.48: bytes=32 time=99ms TTL=53
Reply from 67.159.5.48: bytes=32 time=100ms TTL=53
Reply from 67.159.5.48: bytes=32 time=100ms TTL=53

Ping statistics for 67.159.5.48:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 99ms, Maximum = 100ms, Average = 99ms

C:\Documents and Settings\Imran>tracert 67.159.5.48

Tracing route to 67.159.5.48 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    <1 ms    <1 ms    <1 ms  ge-0-0-0-95.core2.sta.lon2.coreix.net [193.26.222.227]
  3    <1 ms    <1 ms    <1 ms  so-1-0-0-0.core1.sta.lon2.coreix.net [193.26.222.9]
  4     1 ms    <1 ms    <1 ms  195.50.117.141
  5     1 ms    <1 ms    <1 ms  ae-0-54.bbr2.London1.Level3.net [212.187.131.146]
  6    66 ms    68 ms    66 ms  as-0-0.bbr1.NewYork1.Level3.net [4.68.128.106]
  7    88 ms    88 ms    86 ms  so-2-2-0.bbr2.Chicago1.Level3.net [64.159.0.237]
  8    90 ms    88 ms    86 ms  ge-1-1-53.car1.Chicago1.Level3.net [4.68.101.66]
  9    86 ms   109 ms    86 ms  4.79.72.42
 10   103 ms    88 ms    88 ms  209.120.176.2
 11   100 ms   100 ms    99 ms  67.159.5.48

Trace complete.