The only thing they did better was replace the outdated "seasons greetings" with a scheduled downtime notice
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Design - Design is one of the most important things with a webhosting company. Your website acts much like a car salesman - it is what is selling the product to the customer. Therefore, you should aim to make your website as appealing as possible, not too cluttered, and should also provide an easy sense of navigation.
Guess they forgot to add the part about just ripping someone else's design.
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