Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Hard drive crash?

[ResellerPlanet]

About 12 days ago I orderred a server from Managed.com to host a few big websites on it. After some issues with the cPanel license, I finally got my server after 5 days.

A few days later, I received the following email from cPanel on that server:

IMPORTANT: Do not ignore this email.
You should backup all the data on the hard drives listed below and replace
them as
soon as possible.
S.M.A.R.T has detected that they are not peforming within
normal operating
paramaters.

Excessive ATA Errors on disk /dev/hda. Please consider replacing this
drive. Some
Errors may be normal due to not 100% compatible IDE controllers and may be
ignored.

SMART Error Log:
SMART Error Logging Version: 1
Error Log Data Structure Pointer: 01
ATA Error Count: 726
Non-Fatal Count: 0
Error condition: 255 Error State: 3
Number of Hours in Drive Life: 975 (life of the drive in hours)
Error condition: 255 Error State: 3
Number of Hours in Drive Life: 974 (life of the drive in hours)
Error condition: 255 Error State: 3
Number of Hours in Drive Life: 974 (life of the drive in hours)
Error condition: 255 Error State: 3
Number of Hours in Drive Life: 974 (life of the drive in hours)
Error condition: 255 Error State: 3
Number of Hours in Drive Life: 975 (life of the drive in hours)

The server has been down for 4 days now. Within those 4 days I posted 2 tickets and Managed doesn't respond to them

Does this mean the hard drive has to be replaced?

Pfffffffffft

Thanks

[Eddie.W]

Doesn't sound good. Depending on how bad things are you could ask them to remount the old HDD and use lftp to copy things over to another server/HDD.

[ResellerPlanet]

Well there wasn't any data on the server so far that has to be recoverred... I orderred it recently. However I want this server to be online asap! Do I have the right to ask a refund for this?

[camers]

Not really, its not their fault it died..its life. Aslong as they replace it, you cant complain.

[ResellerPlanet]

Well "as long as they replace it" lol, let's hope they replace it, they don't answer my support tickets!

[Eddie.W]

never used them myself - do they have a refund period? Have you read their TOS regarding hardware failures? I sure would hesitate to stick with them as who knows how serious something like this would be once you have data.

[camers]

If they dont asnwer. Just leave, do a charge back with them and find someone else. I have been with them, there motto is we'll break your server asap or perhaps pull it offline!