As of around 3pm on Friday our server at manged went offline. We were told that we are on the IRC network and that network is:
"We're currently having routing problems with our IRC network. Please be patient while we try to resolve this issue. I'll let you know when it comes back up. "
First managed does not have tech support on the weekends. They have a phone number but nobody answers during the weekends. They do say they have reboot service that is 24/7 though. And the answering machine just says email "email@example.com or firstname.lastname@example.org
" if you have trouble.
So after sending many emails through the weekend we finally get one response on saturday at noon:
"We were having problems getting additional IP space for the IRC network and having some other issues with XO so we have discontinued our services with XO. I do not have any additional information about this issue, this is just what management
informed me. I truly apologize for this sudden news, however this is out of my hands. Our IRC network was a private XO line. Since we have discontinued services with them, you will not be
able to keep the same ips. Your current ips will be changed. Sorry for any inconveniences this has caused and may cause. Due to this problem, we have decided to compensate you with a month
of free service. If you have already payed for this month, next month will be free. Please give me some time to assign you new ips. Once again, sorry for any inconveniences."
This to me sounds like 100% BS! First off who in their right mind would cancel the XO network and stranding all their customers (including myself) just because they ran out of IP's? Clearly they would get another network, migrate the customers to that network and THEN cancel the XO network.
It is clear that XO cut them off for probably no payment or some violation of their user agreement.
Now constant emails to support as of now 2pm on Sunday reveal nothing. No IP's have been sent or communication from them.
What is mind boggling to me is how can you run a hosting business and not do support on the weekends. This crap reminds me of a movie 'Real Men' where the Russians are in a gun fight and then just as they are about to capture John Ritter and Belushi in the phone booth they leave due to lunch time.
They have 1 damn job. Keep my server online, thats it. But apparently the weekend is sleep in day. And who knows if this will even get resolved tomorrow.
DONT USE MANAGED.COM, they are 100% WORTHLESS for HOSTING YOUR BOX ON.