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WHT Addict
Join Date: Dec 2004
Location: New York
Posts: 171

Best help desk?

What is the best help desk out there?

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New Member
Join Date: Jan 2005
Posts: 4
Kayako or Cerberus

Web Hosting Master
Join Date: Jan 2004
Posts: 884
Kayako Esupport

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Web Hosting Guru
Join Date: May 2004
Posts: 267
There is no 'best' helpdesk the best one is the one that best fits your needs.


Join Date: Jan 2005
Posts: 10
I find them all gd, i like Help Centre Live

Web Hosting Master
Join Date: Jun 2003
Location: Europe
Posts: 551

Paid solution:
Cerberus Helpdesk
eSupport .

Free solution:
Cerberus Helpdesk Free

Bestbg - Best "Background" Services

Web Hosting Master
Join Date: Apr 2003
Location: New Jersey USA
Posts: 898
Having used most of the major support desk out there, I would highly recommend

It fit our needs the best.

Junior Guru
Join Date: Feb 2004
Location: Singapore
Posts: 205
i vote for Cerberus as well, but perldesk is fantasic as well, i've been using it for years.

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Web Hosting Master
Join Date: May 2004
Location: Lithuania
Posts: 1,038
Agree: Cerberus

Aspiring Evangelist
Join Date: Aug 2002
Location: USA
Posts: 373

Jamie High Velocity Hosting Services - Since 1999
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Retired Moderator
Join Date: Apr 2004
Location: Venezuela
Posts: 253
Cerberus for sure!!!!!!!

Noooooooooooooooooooooooooooo, don't touch this!

Junior Guru
Join Date: Dec 2004
Location: N/A
Posts: 185
Kayako Esupport! however if you ask what has the worst support I would say Kayako Esupport -

Junior Guru
Join Date: Sep 2004
Location: Somewhere I belong
Posts: 206
There is no best software, but only best for you.

For me, PerlDesk, Cerberus & Kayako are fantasic!

Web Hosting Master
Join Date: Mar 2001
Location: Ireland
Posts: 1,354
Both PerlDesk and Kayako would get our vote.

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Aspiring Evangelist
Join Date: Dec 2004
Location: Portland, Oregon
Posts: 395
I prefer cerberus. Support is great, intergrates into modernbill easily, and it has great features.

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