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  #1  
Old
WHT Addict
 
Join Date: Dec 2004
Location: New York
Posts: 171

Best help desk?


What is the best help desk out there?



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  #2  
Old
New Member
 
Join Date: Jan 2005
Posts: 4
Kayako or Cerberus

  #3  
Old
Web Hosting Master
 
Join Date: Jan 2004
Posts: 884
Kayako Esupport

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  #4  
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Web Hosting Guru
 
Join Date: May 2004
Posts: 267
There is no 'best' helpdesk the best one is the one that best fits your needs.

Adam

  #5  
Old
Newbie
 
Join Date: Jan 2005
Posts: 10
I find them all gd, i like Help Centre Live

  #6  
Old
Web Hosting Master
 
Join Date: Jun 2003
Location: Europe
Posts: 551
Smile

Paid solution:
Cerberus Helpdesk
..........
..........
..........
eSupport .


Free solution:
Cerberus Helpdesk Free
SupportLogic

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  #7  
Old
Web Hosting Master
 
Join Date: Apr 2003
Location: New Jersey USA
Posts: 898
Having used most of the major support desk out there, I would highly recommend http://www.kayako.com

It fit our needs the best.

  #8  
Old
Junior Guru
 
Join Date: Feb 2004
Location: Singapore
Posts: 205
i vote for Cerberus as well, but perldesk is fantasic as well, i've been using it for years.

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  #9  
Old
Web Hosting Master
 
Join Date: May 2004
Location: Lithuania
Posts: 1,038
Agree: Cerberus

  #10  
Old
Aspiring Evangelist
 
Join Date: Aug 2002
Location: USA
Posts: 373
Cerberus

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  #11  
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Join Date: Apr 2004
Location: Venezuela
Posts: 253
Cerberus for sure!!!!!!!

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  #12  
Old
Junior Guru
 
Join Date: Dec 2004
Location: N/A
Posts: 185
Kayako Esupport! however if you ask what has the worst support I would say Kayako Esupport -

  #13  
Old
Junior Guru
 
Join Date: Sep 2004
Location: Somewhere I belong
Posts: 206
There is no best software, but only best for you.

For me, PerlDesk, Cerberus & Kayako are fantasic!

  #14  
Old
Web Hosting Master
 
Join Date: Mar 2001
Location: Ireland
Posts: 1,354
Both PerlDesk and Kayako would get our vote.

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  #15  
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Join Date: Dec 2004
Location: Portland, Oregon
Posts: 395
I prefer cerberus. Support is great, intergrates into modernbill easily, and it has great features.

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