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Thread: Best help desk?

  1. #1
    Join Date
    Dec 2004
    Location
    New York
    Posts
    171

    Best help desk?

    What is the best help desk out there?

  2. #2
    Kayako or Cerberus

  3. #3
    Kayako Esupport

  4. #4
    Join Date
    May 2004
    Posts
    267
    There is no 'best' helpdesk the best one is the one that best fits your needs.

    Adam

  5. #5
    I find them all gd, i like Help Centre Live

  6. #6
    Join Date
    Jun 2003
    Location
    Europe
    Posts
    551

    Smile

    Paid solution:
    Cerberus Helpdesk
    ..........
    ..........
    ..........
    eSupport .


    Free solution:
    Cerberus Helpdesk Free
    SupportLogic
    Bestbg - Best "Background" Services

  7. #7
    Join Date
    Apr 2003
    Location
    New Jersey USA
    Posts
    898
    Having used most of the major support desk out there, I would highly recommend http://www.kayako.com

    It fit our needs the best.

  8. #8
    Join Date
    Feb 2004
    Location
    Singapore
    Posts
    205
    i vote for Cerberus as well, but perldesk is fantasic as well, i've been using it for years.
    http://www.hostforasia.com
    █ Hosting Asia Networks with English & Chinese support
    █ Registered in Singapore RCB53117457C

  9. #9
    Join Date
    May 2004
    Location
    Lithuania
    Posts
    1,038
    Agree: Cerberus

  10. #10
    Join Date
    Aug 2002
    Location
    USA
    Posts
    373
    Cerberus
    Jamie
    RadicalV.com High Velocity Hosting Services - Since 1999
    Hsphere Linux & Windows Hosting ~ Automated Reseller Plans ~ EasyApp Collection

  11. #11
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Cerberus for sure!!!!!!!
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  12. #12
    Join Date
    Dec 2004
    Location
    N/A
    Posts
    185
    Kayako Esupport! however if you ask what has the worst support I would say Kayako Esupport -

  13. #13
    Join Date
    Sep 2004
    Location
    Somewhere I belong
    Posts
    206
    There is no best software, but only best for you.

    For me, PerlDesk, Cerberus & Kayako are fantasic!

  14. #14
    Join Date
    Mar 2001
    Location
    Ireland
    Posts
    1,354
    Both PerlDesk and Kayako would get our vote.
    Blacknight
    ICANN accredited domain registrar

  15. #15
    Join Date
    Dec 2004
    Location
    Portland, Oregon
    Posts
    395
    I prefer cerberus. Support is great, intergrates into modernbill easily, and it has great features.
    If one picture is worth a thousand words, what is the value of an entire movie?
    Check out our flash tutorials here
    Webhosting :: Reseller Accounts :: Customized Flash Tutorials
    http://www.ivialis.com :: sales@ivialis.com

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