12-20-2004, 05:56 PM
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Web Hosting Master
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Join Date: Jul 2002
Posts: 3,336
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customer not paying - what to do?
customer already use the month of Nov - Dec and his bill is due on Dec.28. he just email me that he is not going to use it and already pull all his website. i have no problem with cancelling but he already use the service and now canceled. is there a way to make him pay for what he already use?
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12-20-2004, 06:09 PM
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Web Hosting Master
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Join Date: Aug 2004
Location: Indiana
Posts: 1,192
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12-20-2004, 06:32 PM
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Web Hosting Master
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Join Date: Mar 2004
Location: England
Posts: 819
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Eh, you bill in arrears? Surely you should bill for Nov->Dec at the start of November?
Andrew
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NetHosted - UK based hosting solutions.
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12-20-2004, 06:35 PM
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Web Hosting Master
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Join Date: Jul 2002
Posts: 3,336
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Quote:
Originally posted by AgaBoogaBoo
What does your TOS say?
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no refund and after 10 days of no payment. customer account will be canceled. but his account was setup paying after the service is done. (i know i know. my own mistake, i should make customer pay before the service begin but it's a speical case)
it's not a big deal since it's only one month and i learn something from it but i'll still like to get pay for what he already used.
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12-20-2004, 06:37 PM
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Web Hosting Master
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Join Date: Jul 2002
Posts: 3,336
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Quote:
Originally posted by NetHosted-Andrew
Eh, you bill in arrears? Surely you should bill for Nov->Dec at the start of November?
Andrew
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yeah, i know. i make a mistake on that account. i screw it up. is there anyway to make him pay?
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12-20-2004, 07:07 PM
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Web Hosting Master
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Join Date: Aug 2004
Location: Indiana
Posts: 1,192
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Quote:
Originally posted by jt2377
no refund and after 10 days of no payment. customer account will be canceled. but his account was setup paying after the service is done. (i know i know. my own mistake, i should make customer pay before the service begin but it's a speical case)
it's not a big deal since it's only one month and i learn something from it but i'll still like to get pay for what he already used.
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You're on the right track. I would take it as a learning experience and move on. It isn't going to make or break you.
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12-20-2004, 07:20 PM
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Web Hosting Evangelist
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Join Date: May 2002
Location: Sweden
Posts: 526
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Rule no. 1 always get the cash first! 
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I like to help
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12-20-2004, 07:29 PM
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Web Hosting Master
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Join Date: Jul 2002
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hehe...so no one can give some advice on a deadbeat customer? did anyone every get money from their customer?
i guess i have to write this one off... 
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12-20-2004, 08:04 PM
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Web Hosting Master
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Join Date: Mar 2004
Location: England
Posts: 819
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Quote:
Originally posted by jt2377
hehe...so no one can give some advice on a deadbeat customer? did anyone every get money from their customer?
i guess i have to write this one off...
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You can send it to collections if you want...
Andrew
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NetHosted - UK based hosting solutions.
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12-20-2004, 08:11 PM
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Web Hosting Master
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Join Date: Jul 2002
Posts: 3,336
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Quote:
Originally posted by NetHosted-Andrew
You can send it to collections if you want...
Andrew
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any pro and con???
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12-20-2004, 08:52 PM
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Taking a break from hosting
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Join Date: Mar 2003
Location: Charlotte, NC
Posts: 2,752
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Quote:
Originally posted by jt2377
hehe...so no one can give some advice on a deadbeat customer? did anyone every get money from their customer?
i guess i have to write this one off...
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Yup... you'll have to write it off. Sending it to collections probably won't help at all, but you can always threaten your customer with that . If it's not a large amount of money, don't really worry about it.
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12-20-2004, 10:00 PM
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Web Hosting Master
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Join Date: Nov 2001
Location: Chicago
Posts: 1,119
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__________________
---
Dan Ushman
Co-founder & CMO
SingleHop, Inc.
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12-21-2004, 01:18 AM
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Aspiring Evangelist
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Join Date: Aug 2003
Posts: 359
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you call that a deadbeat customer?
When i started we used to allow money orders and did not take it into consideration that people fake transactions....we setup their service and they never actually send the money.
At least your customer actually told you he was cancelling at that.
its a learning experience ;-)
__________________
Robin Alex
At your service....
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12-21-2004, 04:24 AM
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Junior Guru Wannabe
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Join Date: May 2002
Posts: 31
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Heh...never provide services before payment.
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12-21-2004, 05:46 AM
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Newbie
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Join Date: Dec 2004
Posts: 6
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A few pointers..
Based on the amount of bandwidth or time he has already used, you should send him a nice email saying that he should at least account for how much he used.
You provided a service, and it is only fair that you be compensated for what was used. Just put it in the most polite way possible, while remaining firm.
If your customer has integrity and was satisfied with your service, I'm quite sure he will pay.
As far as going to collections/legal action, unless it's a big amount ($3000+), then it's not much point.
But more importantly, why did this guy quit? That should determine the most appropriate course of action.
Chris
Last edited by khookie; 12-21-2004 at 05:51 AM.
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