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  1. #1

    Crafty Syntax Live Help vs Help Center Live

    Crafty Syntax Live Help (2.7.4)
    Help Center Live (1.2.4)

    These come in the Fantastico applications package offered by Liquidweb. Anyone have any experience with these? Which one is better?

    Also how do they compare to LivePerson?

  2. #2
    Join Date
    Dec 2004
    Location
    UK
    Posts
    45
    I dont like them to but out of the two i would have to say help centre live!

  3. #3
    Join Date
    May 2004
    Location
    World Wide Web
    Posts
    1,195
    We have been using Crafty Syntax Live Help on our site. It is quite nice script with some great features. The latest version has many improvements (2.9.7) as compared to 2.7.4. I highly recommened you to upgrade it to the latest version. The most important thing is that this is FREE
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  4. #4
    Of the two, I think the best is help center live, I used to use it but now have upgrade to Live Help Messenger From Stardevelop.
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  5. #5
    what are the drawbacks of these free chat tools in comparison to something like LivePerson?

  6. #6
    Join Date
    Oct 2004
    Posts
    178

    Crafty Syntax Live Help vs Help Center Live

    I have and still do use both. Both have different benefits but you can create support tickets with Help Center live which you currently cannot with Crafty Syntax.

    In my view if you just want something easy for people to use then go for Crafty Syntax or if you need a means of tracking your customer questions then go for Live Center both are really good either way.

  7. #7
    anyone can say what i'll be missing by using help center live in place of a paid live helpdesk? i don't mind missing things, but i just want to know what i'm missing.

  8. #8

    Re

    In my experience this isnīt a very good script, it tends to be slow, buggy and hideously ugly. In fantastico you should see a script names simply "Livehelp" this is an excellent choice, as its fast, and has a very attractive interface, for both operators and website visitors.

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