I am currently hosting 2 sites with them.
Now I wanted to move another site to them and the set up was a nightmare (still not done after about a week). I asked for the account to be canceled but even though I have sent them a few emails regarding this, not only did they not refund but they did not even bother to respond.
I had some problems in the past with their response time to my email request for support. Even though they promised me 24/7 live support with a quick response, they did not deliver:
- Their support at night is slow to non existent
- The few times I have called their support (after getting no response for hours from their support by email) I always got an answering service - no live support. Just had to live a message.
- Their support staff is mostly unhelpful. Answering (late) to my support requests with canned FALSE answers (I have the whole thing in writing and can prove it). Only after I insisted that this was false (because I knew from my other accounts) did they fix the problem.
- I was promised (I think they still advertise it) a static IP but had to argue with them about it since they did not want to give me one. Even when I finally got one they had the attitude of (exact quote) "I am only doing this in recognition to your loyalty as customer and the number of other sites you have with us". I would think it should be obvious that if they advertise something they should provide it.
My advice: stay away!