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I don't really need too much interms of 'customer service' but am looking for reliablitiy and uptime.
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Hmm... all hosts will have some downtime or some other server related problems at some point. That's a given.
Funny thing is that's exactly the time when you'll also need good customer service as well. Really, these things usually go hand in hand and make a hosting service great or not.
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Where's none of above option?
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Maybe he's already sure that he'll pick one of those hosts and no other....
