hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : Dam Dell (UK)
Reply

Forum Jump

Dam Dell (UK)

Reply Post New Thread In Running a Web Hosting Business Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old 10-14-2004, 06:37 AM
GeorgeBH GeorgeBH is offline
WHT Addict
 
Join Date: Jul 2003
Posts: 117

Dam Dell (UK)


I was looking at Dell's switches about 10 days ago and found what I perhaps thought to be a mistake on their site. I could buy a PowerConnect 3324 for 100. The base price was for 299 but you could deduct 199 for not choosing their service pack. I bought two switches @ 100 each and with VAT + Delivery this came to 251.45.

I got my order receipt email through a few days later, and saw they charged me 251.45 for the 1 switch!! I didnt really think much of it until I got just one switch through the post.


I decided to give them a call, and took a look at their website again. The base price for the switch had rocketed to 448!!
They told me they hadnt edited the site since I ordered and that I ordered one switch at 251.45

If as they claim that product hasnt been edited since I ordered, why now is it 256.00 per single unit, thats not what they charged me for one switch so they have made a mistake somewhere!



Sponsored Links
  #2  
Old 10-14-2004, 06:50 AM
Schumie Schumie is offline
Web Hosting Guru
 
Join Date: Jul 2002
Location: England
Posts: 340
Did you get an email with your order/ print out of your order from the web site?

S

  #3  
Old 10-14-2004, 07:00 AM
GeorgeBH GeorgeBH is offline
WHT Addict
 
Join Date: Jul 2003
Posts: 117
I got an email on the day I ordered and got an email with an order number. Didnt say what I ordered.

I took a screenshot of the order form though as I was amazed at the price.

I got another email four days later with a .pdf which shows 1 unit a couple of days before the switch arrived. Which I didnt query at the time, I guess I should have.

Sponsored Links
  #4  
Old 10-14-2004, 07:33 AM
Swiss John Swiss John is offline
Newbie
 
Join Date: Oct 2004
Location: Switzerland & UK
Posts: 10
I got an email of Dell literally 5 minutes after my new laptop arrived showing a price drop of 200. Taking the P^&* or what!

Regards

John
PS. I still love their kit though!

__________________
Helping drive business forward
http://www.thewebbusinessgroup.com

  #5  
Old 10-14-2004, 07:57 AM
Bodeba Bodeba is offline
Web Hosting Master
 
Join Date: Jan 2004
Posts: 654
this may be off topic but was it a managed or unmanaged switch you bought?

  #6  
Old 10-14-2004, 08:10 AM
GeorgeBH GeorgeBH is offline
WHT Addict
 
Join Date: Jul 2003
Posts: 117
Its Managed.

  #7  
Old 10-14-2004, 08:18 AM
Bodeba Bodeba is offline
Web Hosting Master
 
Join Date: Jan 2004
Posts: 654
with managed switches can you limit the speed on each port??

  #8  
Old 10-14-2004, 08:37 AM
GeorgeBH GeorgeBH is offline
WHT Addict
 
Join Date: Jul 2003
Posts: 117
You can with most, I dont think this switch allows you to though, only between 100 and 10.

  #9  
Old 10-14-2004, 12:04 PM
MattF MattF is offline
Web Hosting Master
 
Join Date: Nov 2000
Location: UK
Posts: 3,125
IIRC, under the distant selling act, you are entitled to return the item for a full refund regardless of what they say.

__________________
Matt Freeman - Reassuringly cynical and controversial

  #10  
Old 10-14-2004, 12:05 PM
Josh Stein Josh Stein is offline
Web Hosting Master
 
Join Date: Jan 2002
Posts: 1,031
Quote:
Originally posted by Swiss John
I got an email of Dell literally 5 minutes after my new laptop arrived showing a price drop of 200. Taking the P^&* or what!

Regards

John
PS. I still love their kit though!
Thats why Dell credits you within the first three to four weeks for any prices drops.

  #11  
Old 10-14-2004, 12:40 PM
Bodeba Bodeba is offline
Web Hosting Master
 
Join Date: Jan 2004
Posts: 654
what does the managed thing mean if u cant configiure the speed?

  #12  
Old 10-15-2004, 08:22 AM
GeorgeBH GeorgeBH is offline
WHT Addict
 
Join Date: Jul 2003
Posts: 117
I rang up and was told I couldnt have a refund because it was a business order...

Ive asked my credit card company to do a chargeback against the order

  #13  
Old 10-15-2004, 08:47 AM
zetec452 zetec452 is offline
Registered User
 
Join Date: Aug 2004
Posts: 109
Use the distance selling act as mentioned above. They can't refuse. You have to send it back in the condition is was sent and within 7 days. If your going to untilise it get a move on.

  #14  
Old 10-22-2004, 07:09 PM
astutiumRob astutiumRob is offline
Will Host for Food
 
Join Date: Jul 2002
Location: London, United Kingdom
Posts: 3,931
Quote:
Originally posted by tickbomb
what does the managed thing mean if u cant configiure the speed?
do you mena set the speed of the port to 10 or 100 - most switches allow that

A managed switch usually menas one that runs SNMP

It sounds like you're requesting a switch that does RATE-LIMITING - try a cisco 3550


As regards the dell stuiff - if you have the screen print of what you ordered, even if its not what they confirmed - return it for a refund - they dont have a choice about it - you ordered A they delivered B

If you check the small-print on most orders they're not under any obligation to accept your order, and dont if they'll lose too much or the price changes before shipping, however similarly if its not what you ordered you're under no obligation to accept it

__________________
Rob Golding Astutium Ltd - UK based ICANN Accredited Domain Registrar - proud to accept BitCoins
Buying Web Hosts and Domain Registrars Today @ hostacquisitions.co.uk
UK Web Hosting | UK VPS | UK Dedicated Servers | ADSL/FTTC | Backup/DR | Cloud
UK Colocation | Reseller Accounts | IPv6 Transit | Secondary MX | DNS | WHMCS Modules

Reply

Related posts from TheWhir.com
Title Type Date Posted
Dropbox Partners with Dell to Distribute Cloud Storage for Business Web Hosting News 2013-12-16 15:59:18
Dell Shareholders Approve Buyout for $25 Billion Web Hosting News 2013-09-12 15:51:42
Dell Expands VMware vCloud Data Center Services to Canada, Europe Web Hosting News 2012-06-15 15:48:31
Dell Enhances Desktop Virtualization with Acquisition of Wyse Cloud Client Computing Web Hosting News 2012-05-25 15:45:05
Joseph B. George Discusses Dell's OpenStack-Powered Cloud Solution Whir Tv 2013-10-05 06:25:19


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
Advertisement:
Web Hosting News:



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?