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  1. #1

    Put Domain Registration in Perspective

    I see so many posts regarding finding the cheapest domain registrar and/or those who are using cheap registrars and having major problems, particularly with ownership changes and transfers.

    I guess I have a very different approach to domain registration as many. To me it is a customer accomodation. I don't make any money off it. I just want it to be solid, stable and reputable. For that reason, I have always stuck with OpenSRS and Dotster and have never had any problems.

    I think of it sort of like a setup fee. I don't charge setup fees, and don't try to make money with domain registration. I want to earn my way with the long-term relationship with a hosting customer. And I do want to start off on good footing, so I use registrars I trust and don't go for the cheap.

    Just they way I look at it.

  2. #2
    Join Date
    Aug 2001
    Posts
    457
    I agree, I also only offer domain registration as sort of an extra service for my hosting customers.

    I use Dotster and am satisfied with it, however sometimes I do look around for cheaper alternatives - cause if there was cheaper but still as good service somewhere else this might actually mean some money in the end.
    Lets say 100 domains and I could get $3 better price each - that would be $300 a year...
    AdMentor PRO - banner management for ASP.NET 2.0 and SQLServer/MySQL

  3. #3
    Join Date
    Aug 2001
    Location
    Australia
    Posts
    468
    yes I agree with Incognito 100%......although, I still consider openSRS pretty cheap..........considering their solid reputation...

  4. #4
    Join Date
    Aug 2001
    Location
    St. Louis, MO
    Posts
    467
    I wouldn't say Dotster offers a good experience for your customers.

    I just spent a week and a half attempting to work with them on a domain transfer and had horrible luck. Email response was 7 days with curt answers.

  5. #5
    Join Date
    Aug 2001
    Posts
    457
    Originally posted by pgrote
    I wouldn't say Dotster offers a good experience for your customers.

    I just spent a week and a half attempting to work with them on a domain transfer and had horrible luck. Email response was 7 days with curt answers.
    I have the opposite experience with Dotster. I have contacted support twice and gotten fast response both times.
    AdMentor PRO - banner management for ASP.NET 2.0 and SQLServer/MySQL

  6. #6
    Join Date
    Dec 2000
    Location
    longboat key, fl
    Posts
    507
    I wish I could say the same but cannot. I am not a reseller so I am not treated as such. Last year I made the migration over to Dotster from Register.com for cost reasons and now feeling their bite. I had to manage a few of my domains and all account defaults and the 2-3 day wait on support replys, and this "not our problem" attitude on issues that are still not resolved just is not worth my time and frustration.

  7. #7
    Join Date
    Aug 2001
    Location
    St. Louis, MO
    Posts
    467
    Scott -- Agreed.

    Basically it was "tough luck" and that was it.

    Maybe what I faied to do was draw the distinction between reseller and end user support. I was speaking only on end user support.

    Thanks!

  8. #8
    I don't beleive you will find any registrars listed in this forum that someone hasn't had a bad experience with. Honestly, they all do a good job. I can't imagine what it must be like to deal with running a registrar, let alone dealing with the volume of customers each registrar has.

  9. #9
    Originally posted by TheOp
    I don't beleive you will find any registrars listed in this forum that someone hasn't had a bad experience with. [clip]
    I take exception to this remark .

    -t
    myOstrich Internet - OpenSRS Domain Names & Digital Certificates
    http://www.myostrich.net

  10. #10
    I said "registrars", not "resellers". Huge difference.

  11. #11
    Originally posted by TheOp
    I said "registrars", not "resellers". Huge difference.
    You stinker. Got me there

    -t
    myOstrich Internet - OpenSRS Domain Names & Digital Certificates
    http://www.myostrich.net

  12. #12

    Transfer to Dotster

    I have transferred hundreds of domains to Dotster, but none away. My experience transferring to them has been very good. Only problems have been with some of the registrars transferring from. Transferring from OpenSrs to Dotster has always been very smooth and quick for instance.

  13. #13
    Originally posted by thewitt

    You stinker. Got me there

    -t

    hehe...

  14. #14
    Join Date
    Jan 2002
    Location
    Los Angeles
    Posts
    24
    I use Dotster and have had great experience with them. I have about 4 domains with them. Only complaint is that they say they charge $14.95 per domain. But that's just to park it. If you want to edit DNS settings that an additional $10.

    But it's still cheaper than many places, reliable and easy to use....not like Netsol...

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