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Put Domain Registration in Perspective

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  #1  
Old
Web Hosting Master
 
Join Date: Jan 2002
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Put Domain Registration in Perspective


I see so many posts regarding finding the cheapest domain registrar and/or those who are using cheap registrars and having major problems, particularly with ownership changes and transfers.

I guess I have a very different approach to domain registration as many. To me it is a customer accomodation. I don't make any money off it. I just want it to be solid, stable and reputable. For that reason, I have always stuck with OpenSRS and Dotster and have never had any problems.

I think of it sort of like a setup fee. I don't charge setup fees, and don't try to make money with domain registration. I want to earn my way with the long-term relationship with a hosting customer. And I do want to start off on good footing, so I use registrars I trust and don't go for the cheap.

Just they way I look at it.



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  #2  
Old
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Join Date: Aug 2001
Posts: 457
I agree, I also only offer domain registration as sort of an extra service for my hosting customers.

I use Dotster and am satisfied with it, however sometimes I do look around for cheaper alternatives - cause if there was cheaper but still as good service somewhere else this might actually mean some money in the end.
Lets say 100 domains and I could get $3 better price each - that would be $300 a year...

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  #3  
Old
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Join Date: Aug 2001
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yes I agree with Incognito 100%......although, I still consider openSRS pretty cheap..........considering their solid reputation...

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  #4  
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Join Date: Aug 2001
Location: St. Louis, MO
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I wouldn't say Dotster offers a good experience for your customers.

I just spent a week and a half attempting to work with them on a domain transfer and had horrible luck. Email response was 7 days with curt answers.

  #5  
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Quote:
Originally posted by pgrote
I wouldn't say Dotster offers a good experience for your customers.

I just spent a week and a half attempting to work with them on a domain transfer and had horrible luck. Email response was 7 days with curt answers.
I have the opposite experience with Dotster. I have contacted support twice and gotten fast response both times.

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  #6  
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I wish I could say the same but cannot. I am not a reseller so I am not treated as such. Last year I made the migration over to Dotster from Register.com for cost reasons and now feeling their bite. I had to manage a few of my domains and all account defaults and the 2-3 day wait on support replys, and this "not our problem" attitude on issues that are still not resolved just is not worth my time and frustration.

  #7  
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Location: St. Louis, MO
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Scott -- Agreed.

Basically it was "tough luck" and that was it.

Maybe what I faied to do was draw the distinction between reseller and end user support. I was speaking only on end user support.

Thanks!

  #8  
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Join Date: May 2001
Posts: 266
I don't beleive you will find any registrars listed in this forum that someone hasn't had a bad experience with. Honestly, they all do a good job. I can't imagine what it must be like to deal with running a registrar, let alone dealing with the volume of customers each registrar has.

  #9  
Old
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Join Date: Mar 2001
Posts: 1,297
Quote:
Originally posted by TheOp
I don't beleive you will find any registrars listed in this forum that someone hasn't had a bad experience with. [clip]
I take exception to this remark .

-t

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  #10  
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Join Date: May 2001
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I said "registrars", not "resellers". Huge difference.

  #11  
Old
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Join Date: Mar 2001
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Quote:
Originally posted by TheOp
I said "registrars", not "resellers". Huge difference.
You stinker. Got me there

-t

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  #12  
Old
Web Hosting Master
 
Join Date: Jan 2002
Posts: 3,126
Transfer to Dotster

I have transferred hundreds of domains to Dotster, but none away. My experience transferring to them has been very good. Only problems have been with some of the registrars transferring from. Transferring from OpenSrs to Dotster has always been very smooth and quick for instance.

  #13  
Old
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Join Date: May 2001
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Quote:
Originally posted by thewitt

You stinker. Got me there

-t

hehe...

  #14  
Old
Newbie
 
Join Date: Jan 2002
Location: Los Angeles
Posts: 24
I use Dotster and have had great experience with them. I have about 4 domains with them. Only complaint is that they say they charge $14.95 per domain. But that's just to park it. If you want to edit DNS settings that an additional $10.

But it's still cheaper than many places, reliable and easy to use....not like Netsol...

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