Web Hosting Talk : Web Hosting Main Forums : Reseller Hosting : why EMAILS cannot reach the destination with HFW

[xingda]

Hello friends
as i am a newbie here, I am asking a maybe stupid questions for some experts: I am a reseller.
I am experiencing some problems with HFW (host for web) as sometimes emails cannot reach the destination in any accounts I have for my clients. Emails seems to disappear because the sender never even receives an email with error of undelivery.
I am very happy with the service of Host for web, they are very reliable, but this little issue is giving me headaches as clients call me and mention that they don't receive emails sometimes.

if anyone can help it would really be appreciated.

cheers
Xingda

[mgphoto]

Make sure you have Reverse DNS ?PTR records setup for your domain. Also, check to see if your IP is on any spam databases.

[xingda]

Originally posted by mgphoto
Make sure you have Reverse DNS ?PTR records setup for your domain. Also, check to see if your IP is on any spam databases.

Hello thanks for replying.
I ask again another stupid question maybe.
How do i check if my ip is in some spam databases?

and then....how can i have a reverse DNS ?PTR records seetup?

kindly let me know

thanks a bunch
XINGDA

[mgphoto]

Check with your host they can setup the reverse dns PTR records.

Go to http://www.dnsstuff.com/ and you can check on your reverse DNS and the spam database lookup.