I trying to eliminate all spam in my ticket system, and the way we are planning to do it, is making our clients only go to our forms. THe form will generate an autmatic subject header that will permit the ticket to enter the ticket system.
If the e-mail doesn't work we would like to provide an autoreply which tell the client to go to the form. and in the meantime have that -email forward to a secondary e-mail which we can check later . Actually I was hoping to have the autoreply with the subject header but I was told doemon will catch up with that.
I would like to hear opinions what people think about this procedure, and if thye have better suggestions how to eliminate spam nad still make it user freindly. I'm honestly not a big fan of the spam filters solution