I would also have to agree
I registered 2 domains with them recently, and seen awesome support, the support guy took the time to explain what exactally was the problem I was having in detail.
... Reminds me of SuperScripts.com, I emailed him if he would consider a discount rate on the scripts access for link backs to superscripts.com and he responded with "send cash". And when he responded with "actually, no thanks" a few hours later, I asked him if he would be interested in some domain name software which I am entitled to resell, and he responds with "no
that software sucks
and I really only want money". Heh, I'm no expert at this stuff, but I sure can tell good support is a huge part of any type of internet service.