I had an account with FuitatNet (FNET) for about two weeks now. I signed up for a new account with TurnkeyResellers yesterday and started moving my sites to them. I am now cancelling my FNET account.
Warning: If you are planning to run a personal site, and support or uptime is not very important, use fuitadnet. They have excellent packages and prices. If you want to run a business from FNET's site... Stay away. You are warned.
During my two week residence on FNET's servers, I had to log 4 support tickets (including 1 to cancel my account). One ticket has not been answered yet (even though I asked their support people about it on their IRC server and Live Chat services 3 times). I had to spend over 10 hours on some sort of Live Chat to get the other two tickets solved. I frequently got a answer of "the ticket has been forwarded to the correct department - we will get back to you". Nobody ever got back to me.
I was just on a Live Chat with somebody from FNET about the ticket to cancel my account (Live Chat and IRC are how you are supposed to get support). I am attaching my Chat Session (Deepali was friendly - it is attached to show the reasons for cancelling, and a sample of their very generic response you get for every ticket).
Juan: Hi Deepali
Deepali: how may i help you?
Juan: I just logged a new ticket (EKT-90413-796) - it is to cancel my account. Can you please process this for me?
Deepali: could you please hold on for a sec?
Deepali: let me check
Deepali: sir will you please let me know the reason for the cancellation
Juan: I've had several support tickets, and every time I had to sit with somebody in IRC or Live Chat before anything was done with this (there is still one outstanding ticket - I've asked about it 3 times). My site was also down for several hours yesterday - I couldn't even get to the fnet website or irc to report it. I want to run a business from the website starting in a week or two (just finishing things up), and just to get things setup properly, I had to sit with somebody in support for over 10 hours in the last two weeks. I don't want to take a chance if something happens when my site goes live.
Deepali: sir the issue is forwarded to the billing department
Deepali: and you will be updated soon
You really get the impression you have to beg if you want support. If you sit on their IRC server (mostly waiting), you see a lot of very unhappy clients with similar problems. The same on their forums. The FNET moderators are very helpful towards clients when they have problems, but you also frequently see those same moderators verbally attacking clients who complain about FNET services. On the WHT and FNET forums, you always see the moderators posting that "only 4 or 5 clients are unhappy" etc. Let's just say that I didn't see a lot of happy client on the FNET forums or IRC. I wonder how long it will take before a FNET moderator flames me here?
I AM A PAYING CUSTOMER - I DO NOT HAVE TO PUT UP WITH IT. You are providing a service, and I CAN cancel my account. You are not providing a unique service - I can get the same (and better) service somewhere else.