Ordered a 1and1 Root Server III on Friday afternoon. It was ready and online within 6 hours. Very impressive!
Unfortunately, I was not as impressed when I called tech support tonight to let them know about a problem.
My Plesk license was giving me the following error:
You are currently operating with a limited product license that requires registration prior to activating the full feature set. To update your product license select the Retrieve Keys option from within License Manager.
And when I tried to update it said:
Licensing Server Unreachable: Unable to connect with licensing server.
So I called tech support, and was talking to a rep within 3 minutes. Again, very impressive (nice short wait time).
Yet, after I related the problem, the rep says "The best solution is to re-image the server to its initial state." In other words, reformat and reinstall everything, which they do for free.
I gave him a little pushback and asked if there wasn't a less destructive solution, since I had already done a significant amount of work on the server, transferring files, etc. He put me on hold for a couple minutes, and told me "No, the best solution is to re-image the server."
I couldn't believe that this was standard operating procedure for a web hosting company "Something went wrong with your Plesk key? We're going to need to reformat your server!"
So, I called back in to tech support a half hour later. And explained the problem, as well as the "reformat the server" suggestion of the previous rep. To my utter amazement, this second rep told that the first rep was right, "Yes, there appears to be a problem with your Plesk key for some reason, so we are going to need to re-image the server."
Unbelievable. I've told them to not touch the server for now, while I look for an alternative solution.
Anyways, if anyobdy has experience with Plesk problems at 1and1, drop me a line. Thanks.