Web Hosting Talk : Web Hosting Main Forums : Web Hosting : GearHost

[akaize]

GearHost.com seems to get good rating in this board, unfortunately they are not responding to my mail. I want to open one of their Platinum Hosting Package today... Since I need to write transfer the funds I need their bank info.

[kmb999]

Judging by the speed that they respond to me, it can take from 4-12hrs., with the exception being that they don't seem to answer support tickets and respond to emails at night.

[tcbbz]

Judging by the speed they respond to me, you might not get an answer. They never responded to a support ticket I entered in their system. I had to contact the CEO directly. And they haven't responded to a database request I made 36 hours ago. If you email the CEO directly or call, you might get something done. Seems they are not quite ready to handle customer requests by email or support ticket.

[erda]

Yes, thats rather not normal :

I have find from this forum, and find it , that the satisfied customer, just who can be contact via Phone. And thats very imposible for me because very expensive.

Well :
I have apply in Gearhost........, and I cant contact via phone, no response email, no support . What is this ???

[Chicken]

Originally posted by akaize
...they are not responding to my mail. ... I need their bank info.

I can't tell if the purpose of your post is just to say that they didn't respond to your email (which would be fine) or an attempt to get support by asking for their bank info (not fine). Please email support requests directly to the provider. General rule of thumb, if you don't get a reply from any host, you shouldn't consider signing up with that host.

[Justice]

Originally posted by Chicken
General rule of thumb, if you don't get a reply from any host, you shouldn't consider signing up with that host.

exactly.. if they're ignoring you before they even have your money, just imagine the treatment afterwards

their site is very nicely designed though... ah well

[Relyc]

I recieved a reply from Ryan Kekos last night around 9PM PST (Just general chat though, no support requests or anything...obviously, heh)

Response time seemed pretty good. Not sure what to tell you...