Web Hosting Talk : Web Hosting Main Forums : Domain Names : namecheap screwed me

[samsonh]

I was in the process of registering a new domain when on the last step it failed. When I went to register the domain again(my money was still there) It said domain had already been registered. However, I checked my domain list and the domain I wanted wasnt listed.

[okieboy]

Originally posted by samsonh
Re: namecheap screwed me

I had problem a few weeks ago that made me get spooked out by namecheap. I have transferred out about a dozen names to another company since. The names still are in my namecheap account although they are not with them anymore. I am sure they will send me notices at renewal time.

good luck with your situation.

[ajiabs]

Did you bothered to contact namecheap, before announcing namechaep screwed you? What do they had to say?

[4solutions]

Originally posted by okieboy
I had problem a few weeks ago that made me get spooked out by namecheap. I have transferred out about a dozen names to another company since. The names still are in my namecheap account although they are not with them anymore. I am sure they will send me notices at renewal time.

good luck with your situation.

This is a known issue with many enom resellers and other registrars, too. RegisterFly has this quirk, so does Dotster, Stargate and others. I'm sure if you contact NameCheap support, they will show you how to refresh your NameCheap account. It's not THAT big a deal is it?

samsonh...

This has happened to me a few times with various registrars. When you go to register a domain, it checks for availability, only. It doesn't reserve the domain for you until it is paid for completely. Perhaps someone else was just completing their forms and method of payment over at say Dotster (or whoever registered the domain). Until they hit that final <Enter> key and the credit card payment is authorized, and the registrar informs the registry that the domain has been registered, then the domain is technically available. So, it's a race between who can fill out those forms the fastest... it sounds crazy until you realize how many people out there are trying to grab the good domains.

Have you checked the Whois to see WHO got the domain?

[dmaven]

Was the name just registered or was it reported as available when in fact it was already registered for a while? Sometimes technical glitches can show a name as available that is not

[WebAuth]

Yep,

We just had a new client tell me the same story. Apparently namecheap is giving the cheap service too.

[enetwork]

Hello Samson,
We had some connection problems today with enom so the domain was probably registered before the system had a chance to add it to your account properly and therefore ended in a time out error during that final stage. We usually catch this ourselves and correct it as we review all transactions made with us. If you email our support department they will get this cleared up for you very quickly if they haven't done so already.

[enetwork]

Okieboy,
If you log into your namecheap account and then click on the following link http://www.namecheap.com/myaccount/syncnow.asp
That will refresh your domain list and clear out any domains that have been transferred away. Even if you tried to renew a domain in this situation, your payment would not be accepted and the transaction would be cancelled. We have nothing at all to gain by keeping your domains listed there.
Next time try emailing our support department. We are always here to clear up any problems you might have with our system.

[okieboy]

Thanks Richard

if you update your faq to include this useful tidbit of info in your FAQS it would be much easier for your clients.


Thanks, I will have the balance of my names out of namecheap by next month(hopefully)

[vito]

It always really bugs me that these inflammatory thread titles exist. Clearly it is not a matter of Namecheap "screwing" you. Namecheap has been around for a long time and they are clearly not interested in "screwing" their customers. That is evident just from the history of Richard's posts in this forum.

Perhaps the next time, you could phrase your thread title with a bit more forethought.

Vito

[Gen-T]

Vito is right, and I was going to say the same thing after reading the thread starter's post (before scrolling down and seeing Vito had already commented). It really does get pretty silly sometimes to see such thread titles whenever something doesn't go exactly as expected.

My Dad uses an expression to describe such things >> "making a mountain out of a molehill".

[lostinthought]

I would call it more of jumping the gun about the situation. He failed to take into account the massive amounts of things that can and some of the times do go wrong.

For instance, so you transfer your domains away yet they still say you have them? Reason being is transfer processes are random and the losing side never really knows when it has lost it. What happens if they delete it out of their database yet, whoops, your transfer fails at the last second. You are then in even more trouble than in the first place. Most registrars do not ack transfers away, they let them auto ack after the time limit has been reached. I'm not sure if this is the way eNom does but it could account for the need to not delete until a certain amount of time has passed.

All registrars have issues that are dealt with as fast as they can be, because, believe it or not, name is everything. If you do not deal with issues you lose business. If you lose business you lose money. So saying someone screwed you is attempting to tarnish their name over an issue you don't yet grasp.

By the sound of it what happened was. You submitted the registration, it went to namecheap, namecheap sent it to eNom, enom received and processed the registration, filed for the domain and added it's credentials to it, however, when it went to put it to the registered owner it messed up in the process (nobody is perfect, not even computers ). All it took to fix it was someone willing to help on each end to get it resync'd to the correct account.

My favorite saying is you catch more bee's with honey than vinegar .

[okieboy]

Originally posted by vito
It always really bugs me that these inflammatory thread titles exist. Clearly it is not a matter of Namecheap "screwing" you. Namecheap has been around for a long time and they are clearly not interested in "screwing" their customers. That is evident just from the history of Richard's posts in this forum.

Perhaps the next time, you could phrase your thread title with a bit more forethought.

Vito

screwed might be a strong word for the situation. I am not convinced namecheap is 100% innocent either. I am sure the problem is already resolved.

[enetwork]

Originally posted by okieboy
I am not convinced namecheap is 100% innocent either.

Yes, you figured us all out OkieBoy. We are purposely going out of our way to steal our clients domains and ruin our business. It's not like we don't have enough business already that we would have to resort to stealing our clients domains.

Back to the point here. This issue was resolved although enom has continued with their issues throughout the day. I've been in contact with them since this morning.

Vito and GenT, thank you for your support and logic.

[taheri6]

okieboy, if you want to blame some one, blame them. There was significant delays in the database replicatio and order processing that delayed the accounting processes on the comboxes and significantly (and randomly I might add) delayed a few orders from processing for up to a few hours.

Yes, it WAS entirely eNom's fault here, not NameCheaps.