Web Hosting Talk : Web Hosting Main Forums : Domain Names : What can i do if my customers domain get rejected for transfer?

[ircomdesign]

Hi,

A customer signup with us a few months ago. Last week he wanted to transfer his domain from his former hosting company ( registered by tucows).

He asked us to transfer his domain on the 5th but till now his former hosting company didnt response from our enom account. I know as it stated it takes no more than 6 days or so.

So if my customers domain get hold by his former host company, what can he do or we do to make sure the transfer get through?

Any help would be much appreciated.
Thanks.

[Dave Zan]

Ask your customer if the administrative contact's email
address on the domain name's WHOIS record is his or
hers. Ideally that's where the auth email asking for
confirmation or denial goes to.

[4solutions]

The customer needs to contact his former hosting company and/or tucows to find out why the transfer was denied.

Perhaps the hosting company is listed as the registrant/administrative contact of the domain (like so many hosting companies seem to like to do).

[tempy]

Originally posted by 4solutions
The customer needs to contact his former hosting company and/or tucows to find out why the transfer was denied.

Perhaps the hosting company is listed as the registrant/administrative contact of the domain (like so many hosting companies seem to like to do).

So what happens if that is the case? I am currently dealing with a (particularly unsavoury) company that does that.

[4solutions]

Originally posted by tempy
So what happens if that is the case? I am currently dealing with a (particularly unsavoury) company that does that.

Currently, in the domain world, it seems that whomever is listed as the registrant/administrative contact is assumed to be the legal owner of the domain unless you can prove otherwise in a court of law. So, you pretty much need to own an oil well in your backyard so that you can afford all the lawyers with that option. Or, you make a deal with the evil hosting company, pay them off and then remember it as an expensive lesson. Or, if possible, you pick yourself up, dust yourself off and start over again with a new domain name.

Of course, if you have the name trademarked, you can do a UDRP per ICANN's policies - but even that will cost a minimum of $1,500 to $5,000.

It's not good news... Sorry.

[dmaven]

Is the issue the domain name is locked or have they made the registrant/admin contacts themselves?