Results 1 to 25 of 40
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09-09-2004, 07:07 PM #1WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
DN terminated my servers withour reason
DN suddenly suspend my dedicated servers, and do not respond to my email and phone call (973-572-1070).
Is there any way to contact with them?
They seem to be getting worse around when they moved from NAC.0
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09-09-2004, 07:33 PM #2Web Hosting Master
- Join Date
- May 2003
- Posts
- 1,151
did you email support@dedicatednow.com ?
You should receive an automated response.
This is working.Datums Internet Solutions, LLC
Systems Engineering & Managed Hosting Services
Complex Hosting Consultants0
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09-09-2004, 07:39 PM #3Doh!!
- Join Date
- Jan 2001
- Location
- NJ
- Posts
- 2,343
Your servers were suspended, for refusing to pay and not abiding by our TOS. We sent you instructions on how to remit payment, and you have yet to follow them. Once payment is remited, per our instructions your servers will be turned back on.
Jay0
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09-09-2004, 07:44 PM #4Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
Originally posted by jayglate
Your servers were suspended, for refusing to pay and not abiding by our TOS. We sent you instructions on how to remit payment, and you have yet to follow them. Once payment is remited, per our instructions your servers will be turned back on.
I love it when people come here to vent and the provider hands out some healthy pwnage0
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09-09-2004, 07:45 PM #5Problem Solver
- Join Date
- Mar 2003
- Location
- California USA
- Posts
- 13,681
Haha thats terrible.
Steven Ciaburri | Industry's Best Server Management - Rack911.com
Software Auditing - 400+ Vulnerabilities Found - Quote @ https://www.RACK911Labs.com
Fully Managed Dedicated Servers (Las Vegas, New York City, & Amsterdam) (AS62710)
FreeBSD & Linux Server Management, Security Auditing, Server Optimization, PCI Compliance0
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09-09-2004, 07:49 PM #6Registered User
- Join Date
- Dec 2003
- Location
- Cincinnati, OH
- Posts
- 933
<< I love it when people come here to vent and the provider hands out some healthy pwnage >>
Pwnage??
... I guess I'm just not as 1337 as you Ryan!
It is nice to see companies hastily prove themselves right. I wish all threads of people pointlessly ranting happened this way.0
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09-09-2004, 07:56 PM #7WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
No, I paid yesterday by card.
The servers resumed.
But, suddenly they stop my server.
They know my card #.
A webhosting company stop a server that easily?
I made all the payment I have to make.0
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09-09-2004, 07:59 PM #8Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
obviously not.
0
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09-09-2004, 08:00 PM #9WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
I tried to contact with
support@dedicatednow.com.
Their answer was just
"This is an Auto Response Email to confirm that we are in reciept of your trouble ticket 533993.
We will respond shortly."
Thank You0
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09-09-2004, 08:03 PM #10WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
I do not refuse any payment.
0
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09-09-2004, 08:05 PM #11Web Hosting Master
- Join Date
- May 2003
- Posts
- 1,151
Hello Capecod
If you include you ticket number here , then jayglate. Will be able to assist you. Pulling the server for non payment seems very reasonable.Datums Internet Solutions, LLC
Systems Engineering & Managed Hosting Services
Complex Hosting Consultants0
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09-09-2004, 08:05 PM #12WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
Now they asked me to pay $251.90.
When I asked him "what is the amount for".
his answer was "Just pay the amount".0
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09-09-2004, 08:09 PM #13Doh!!
- Join Date
- Jan 2001
- Location
- NJ
- Posts
- 2,343
haha , you just asked via email now, and our billing dept has yet to repsond, so how could we have said just pay the amt?
Jay0
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09-09-2004, 08:25 PM #14WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
According to him, three servers are due.
But, their payment days are actually after the 10th of each month.
They seem to ask what I do not have to pay, and suspended for nothing. I think I am still inocent. They seems to be financially bad after moving to their data center.0
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09-09-2004, 08:27 PM #15Problem Solver
- Join Date
- Mar 2003
- Location
- California USA
- Posts
- 13,681
Reading this i feel you are in the wrong.
Last edited by Steven; 09-09-2004 at 08:31 PM.
Steven Ciaburri | Industry's Best Server Management - Rack911.com
Software Auditing - 400+ Vulnerabilities Found - Quote @ https://www.RACK911Labs.com
Fully Managed Dedicated Servers (Las Vegas, New York City, & Amsterdam) (AS62710)
FreeBSD & Linux Server Management, Security Auditing, Server Optimization, PCI Compliance0
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09-09-2004, 08:39 PM #16WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
Based on what?
0
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09-09-2004, 08:47 PM #17Problem Solver
- Join Date
- Mar 2003
- Location
- California USA
- Posts
- 13,681
You posted
Now they asked me to pay $251.90.
When I asked him "what is the amount for".
his answer was "Just pay the amount".Steven Ciaburri | Industry's Best Server Management - Rack911.com
Software Auditing - 400+ Vulnerabilities Found - Quote @ https://www.RACK911Labs.com
Fully Managed Dedicated Servers (Las Vegas, New York City, & Amsterdam) (AS62710)
FreeBSD & Linux Server Management, Security Auditing, Server Optimization, PCI Compliance0
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09-09-2004, 08:59 PM #18WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
According to another guy in the billing dept.,
it turns out they are asking what I do not have to pay.
They suspend my servers without reason because the due has not come. They thread to ask money from me like
"If you do not pay $251, all your servers will be suspended"
But, it turns out that the $251 does not have to be paid, and I just paid yesterday what I had to pay. They did not have no reason to suspend anyway.
I could go to court to solve this. No, police instead of court.0
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09-09-2004, 09:07 PM #19WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
More than five hours have passed since the servers downed.
Anyone could stop this unfaired suspension?0
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09-09-2004, 09:09 PM #20Web Hosting Evangelist
- Join Date
- May 2002
- Location
- singapore
- Posts
- 455
yeah ... go ahead ...
go to the court or call the police or FBI ...
i believe you will NOT do it ... let me know if you really are0
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09-09-2004, 09:13 PM #21Web Hosting Master
- Join Date
- Sep 2002
- Posts
- 3,892
Originally posted by capecod
More than five hours have passed since the servers downed.
Anyone could stop this unfaired suspension?
paul* Rusko Enterprises LLC - Upgrade to 100% uptime today!
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09-09-2004, 09:24 PM #22WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
Ok
I will pay now this.
But, I let everyone know this unfair suspension and payment.
"The billing dept told me that it's ok if it wI give 14day notice, and
cancelles three account before Aug 31. Those servers payment days are after 14th of each month. But, the DN billing dept asked me to pay for another current monthly payment. I told that it is not correct, but they did not listen to me, and suddenly suspended the all servers. They told me if I pay the three servers, they would unsupend the all servers."
I am dissapointed because I have used DN more than two years.
They did not deal with customers like this before. They will fail in the future if they continue to be like this.0
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09-09-2004, 09:37 PM #23WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
I think it will be the best not to use DN servers.
0
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09-09-2004, 09:41 PM #24WHT Addict
- Join Date
- Sep 2003
- Posts
- 103
These "My provider shut me down for no reason" posts are always funny- because 99% of the time, there was a very valid reason Pay your bills, don't spam, and don't do anything illegal, and your server will stay up (unless, of course, you were using a certain reseller )
0
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09-09-2004, 09:51 PM #25WHT Addict
- Join Date
- Sep 2002
- Location
- Malibu, CA
- Posts
- 117
DN is illegal, you do not know about this matter.
I had to pay because the costs of keeping down servers is higher. I am sure DN will fail in business.0