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Thread: A Complaint

  1. #1
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29

    A Complaint

    How would I be able to make a complaint on a webhosting company that offers resseler account? they offer a 30 day money back garantee and not even a week later I cancled my account do to lack of support, and they ignore my e-mails and they disabled my lpanel account and the only e-mail i did get from them, they said I need to log into my lpanel and file a ticcket, but how can i do that with out the account active, and now they are just ignoreing me. what can i do about this?
    the company name is
    Code:
    datacities.com!

  2. #2
    Join Date
    Apr 2002
    Location
    West Yorkshire
    Posts
    1,357
    There are a few methods to get started. The first would be to email again and depending on their reply then give them a call if you have a number. If you dont have a number then maybe the whois on their domain might reveal this.

    After that then get their address and write a letter to them registered/recorded delivery and if still no response then speak to your bank about it.
    -- Matthew

  3. #3
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    Thank you very much on the input, I will go ahead and follow these steps and see how far i get. I am not the best person to express there fealings or the best person to word things right, how would a professional handle a case like this? in letters ofcourse but how would they word it?

  4. #4
    Join Date
    Jun 2004
    Location
    Internet
    Posts
    1,803
    To my understanding datacities and reseller6 are the same company. Also they are creator of Lpanel. Also reseller6 is on ebay.

    Do we have datacities rep here so that we can listen to their story as well before jumping to conclusion.
    <<snipped>><<snipped>>
    why?

  5. #5
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    yes that would be great if possible, but I have proof of my paypal, bank accounts and e-mails sent along with my disbaled lpanel account that was set up for me if needed, I would love to speak with a datacities rep about this and take care of the problem right away, I would not like to give anyone a bad reputation at all just from a bad experience, but when people start playing with my money that I work hard for I get a bit upset. thats how I feel anyways. now they did offer me a free month of service when I did cancle my account but I turned it down because of the lack of service that I got from the company, it was my choice realy and great for them to offer such nice service after a problem. but any ways I can have all details laid out on the table if need be.

  6. #6
    contact mike @ datacities.com
    no spaces...

    He will take care of you.

  7. #7
    I had same problem once with one host but it was settled that they will give me more preference from now and they really do !

    I think it is just that you are unable to contact them !

  8. #8
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    I will try to contact mike and see what happens

  9. #9
    Join Date
    Aug 2004
    Location
    Central Florida
    Posts
    33
    If that does not work you can always go to BBB.org and file a complaint against them. for this is one of the last resorts if they do not listen to you. You can also go on to their site and 'PM' Scott, Mike or Frank for that help or email them @Lpanel.net.

  10. #10
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    thanks a ton, yes I do not want to file any complaint yet I am waiting for them, I know they are having rough times right now in florda so I am waiting for another week or so and see what happenes

  11. #11
    Join Date
    Aug 2004
    Location
    Central Florida
    Posts
    33
    They are in Florida? So am I something I did not know since none of their IPs and other information does not go to any one state.

  12. #12
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    thats what they told me let me post a e-mail that was sent to me ofcourse with infomation blocked out...................
    Your original Lpanel.net members area login and password should still
    work.

    This was created upon your initial demo license and/or purchase.

    Michael Cruz
    lpanel


    On Sep 8, 2004, at 4:38 AM, tryant_2000@yahoo.com wrote:

    > ================================================
    > SUBMISSION FROM DATACITIES CONTACT WEBPAGE
    > ================================================
    >
    > From:
    > tryant_2000@yahoo.com
    >
    > Message:
    > I do not have a lpanel any longer with you guys, how would I open a
    > support ticket?
    >
    >
    > Please open a billing ticket with the details of this matter. I am
    not
    > able to follow a threaded ticket via a web email.
    >
    > Thank you.
    >
    > Michael Cruz
    > Datacities
    >
    >
    > On Sep 7, 2004, at 3:22 PM, bob bob wrote:
    >
    >> 09/07/2004
    >> Withdrawal-ACH-A-PAYPAL WEB^PAYPAL (ECHECK )
    >> -$39.95
    >> $*******.**
    >> please send the money back in the account as soon as you can its
    >> important please.
    >>
    >> mike@datacities.com wrote:
    >>
    >>
    >>
    >
    <top_left_cornor.gif><top_right_cornor.gif><left_vertical_wall.gif><lpa
    >> nel_login.jpg><customer_response.gif>
    >> <right_vertical_wall.gif>
    >> Joshua Thomas,
    >>
    >> Staff member, Mike Cruz responded to your ticket ID 7993:
    >>
    >>
    >>
    >>
    >> Account has been canceled as requested.
    >>
    >>
    >>
    >> To view or respond to this ticket, please login to your members
    area
    >> at:
    >> http://www.datacities.com/lpanel
    >>
    >> Sincerely,
    >> Datacities.com : Lpanel.Net, Corp
    >> Support Department
    >>
    >>
    >> <lower_left_cornor.gif><lower_right_cornor.gif>
    >> <lpanel_logo.gif><lpanelx.gif>v1.442
    >> 2004 Datacities.com : Lpanel.Net, Corp
    >>
    >> Do you Yahoo!?
    >> Yahoo! Mail - Helps protect you from nasty viruses.
    >
    >
    >
    >
    >


    and this e-mail as well.......................

    Joshua Thomas,

    Staff member, Mike Cruz responded to your ticket ID 7993:


    Sorry about any delay mainly due to the hurricane - I usually have very fast turn around time on billing desk however you were saying you had some suppoer issues? Perhaps those issues could have been sent to the support desk which is faily fast on replies to any suppot needs. Frank is our head engineer on staff and monitors the support desk every hour. Please consider staying with us. I will grant you a free month if you so wish. I am sorry for any delay on my part. Let me know.



    To view or respond to this ticket, please login to your members area at:
    https://www.datacities.com/lpanel

    Sincerely,
    Datacities.com : Lpanel.Net, Corp
    Support Department

  13. #13
    tryant

    did everything get squared away?

  14. #14
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    Not yet, I am still waiting for some kind of answer from them

  15. #15
    Join Date
    Aug 2004
    Location
    Central Florida
    Posts
    33
    Due to the hurricanes? Ha Ha Ha the domain is Registered to Ohio - Scott and the Company is in Maimi so where are the Hurricanes Charley did not hit them and Frances barely touched them (mean no damage or business lost) and Ivan project to far north for they are not even in any of the path.

    Now here where Charley and Frances path crosses is where I am at.. The guy that handles the billing and development is Scott I would contact him.

  16. #16
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    I just sent scott a e-mail regaurding the issue, lets see what they respond with if they respond at all

  17. #17
    Join Date
    Aug 2004
    Location
    Central Florida
    Posts
    33
    Give it time they will reply when they get on; have you tried getting on their forum and complaining cause that typically works as well.

  18. #18
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    I will wait 24 hours first and see how that works, if nothing I am going to report them to paypal, and many other places and even there forum. I have waited long enough.

  19. #19
    Join Date
    Mar 2004
    Location
    Troy, Ohio
    Posts
    12

    datacities - ohio

    sorry if any of this is redundant, but datacities is in columbus, OH. I had one horrible experience with them after another that was eventually resolved though not via contacting them. I wish you the best of luck in resolving your disputes and hope that datacities has improved much since my experience.
    Jeremy Baird

  20. #20
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    still no e-mail from them

  21. #21
    As instructed by our billing staff please log into the members area and submit a ticket. Just because the account is suspended due to billing does not mean that you can not log into the members area. You can actually log in and submit tickets and manage your account. The only thing you can not do is use your hosting account or email. The reason accounts are suspended is because we have stated that all accounts require up-to-date billing details and all invoices paid no later then 2 days past the due date. If 3 failed attempts are reached to bill the account the auto-suspend feature takes place as well. Upon payment by you while in the members area all suspended flags are lifted. If you wish to cancel equally you need to log in and submit a ticket. Posting here about this does not change our poilicy and I will also note that we will also honor our 30 day money back guarantee so long as the original email dates within this time frame.

  22. #22
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    I can't log into the account, I can't log into the account, I can't log into the account, now stop telling me to log into the members area, I can't log into the members area!!!!!!!!!!!!!!!!!!!!!!!!!!
    GIVE ME BACK MY MONEY




    As instructed by our billing staff please log into the members area and submit a ticket. Just because the account is suspended due to billing does not mean that you can not log into the members area. You can actually log in and submit tickets and manage your account. The only thing you can not do is use your
    hosting account or email. The reason accounts are suspended is because we have stated that all accounts require up-to-date billing details and all invoices paid no later then 2 days past the due date. If 3 failed attempts are reached to bill the account the auto-suspend feature takes place as well. Upon payment by you while in the members area all suspended flags are lifted. If you wish to cancel equally you need to log in and submit a ticket. Posting here about this does not change our poilicy and I will also note that we will also honor our 30 day money back guarantee so long as the original email dates within this time frame.




    --- sales@datacities.com, scott@datacities.com wrote:


    ---------------------------------










    Joshua Thomas,

    Welcome to Datacities.com : Lpanel.Net, Corp cPanel + Lpanel web hosting!
    The official cpanel reseller (WHM) manual can be found at:

    http://www.cpanel.net/docs/whm/index.html

    Your nameservers are setup as:

    ns1.skylimitnetwork.com - ns2.skylimitnetwork.com
    ns2.skylimitnetwork.com -
    You may use your own nameservers elsewhere, the ones above will not conflict with your domain setup. However we recommend you use our nameservers in order to ease account creations as all DNS work is done automatically by cPanel.


    Important Datacities.com : Lpanel.Net, Corp Account Information

    Username tryant Password bobus69 WHM URL http://xeon5.datacities.com:2086/log...t&pass=bobus69 cPanel URL http://xeon5.datacities.com:2082/log...t&pass=bobus69 Domain skylimitnetwork.com IP Address 67.19.39.36 Members Area: http://www.datacities.com/lpanel
    Quick Launch Buttons












    Datacities.com : Lpanel.Net, Corp Getting Started Guide

    1. First thing to do is take care of your domain name and it's nameservers!
    Nameservers are the redirectional servers that tell every connecting computer where your website is located. In this case the nameservers will tell the connecting client's internet browser to connect to Datacities.com : Lpanel.Net, Corp

    If registering a new domain with Datacities.com : Lpanel.Net, Corp
    Skip to step 2 as all nameserver activity is automated.

    If you already own your domain, or are purchasing it elsewhere:
    Contact your registrar through which you purchased the domain, request a switch in nameservers to:

    ns1.skylimitnetwork.com - ns2.skylimitnetwork.com
    ns2.skylimitnetwork.com - REMEMBER: Once nameservers have been switched, it takes 24-72 hours for the internet to update! 2. Begin uploading your site! Connecting via FTP:
    Point your FTP program to ftp.yourdomain.com or your IP provided above if the
    nameservers have not yet switched. Login with the supplied username and
    password and begin uploading to the www folder. All scripts should be
    placed in the cgi-bin folder.

    Connecting via Online FileManager:
    Login to your control panel with the url provided in your welcome e-mail, or by logging into the members area from the top of any Datacities.com : Lpanel.Net, Corp website.

    Click on File Manager icon
    Click on the www folder
    Click upload folder
    All scripts should be placed in the cgi-bin folder.Your website is ready to go!


    Click here to login to your Datacities.com : Lpanel.Net, Corp members area

    Sincerely,
    Datacities.com : Lpanel.Net, Corp
    Accounts Department






    2004 Datacities.com : Lpanel.Net, Corp
    all rights reserved

  23. #23
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    I will also note that we will also honor our 30 day money back guarantee so long as the original email dates within this time frame.
    Then why the hell have you been ignoreing my E-mails? and still ignore them to this day, and made it were I can't log into the members area? and blocked me from the Lpanel? and haven't responded any of my e-mail? how am I suposed to reach this time frame when you out wait this time frame? look at your e-mails and see that I have cancled the request, it still hasn't been the 30 days yet.

  24. #24
    Join Date
    Sep 2004
    Location
    Arizona
    Posts
    29
    Its Funny how you can Log into the Cpanel area, and the WHM area but you can't log intot he "members area" Lpanel so I can sumit a ticket. tell me why is that?

  25. #25
    send an email with your domain and account details to sales@datacities.com I will flag it and deal with this particular matter with you then.

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