hosted by liquidweb

Go Back   Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Darkscape Internet Services

Forum Jump

Darkscape Internet Services

Reply Post New Thread In Web Hosting Subscription
Send news tip View All Posts Thread Tools Search this Thread Display Modes
New Member
Join Date: May 2004
Posts: 2

Darkscape Internet Services

Now that almost two months have passed since I moved away from Darkscape I think I can speak fairly about them.

I was a Darkscape customer from April 2002 until June 2004. I signed up with them based on the recommendation of a friend. For the first year, uptime was absolutely amazing. I never expected 100% uptime, but they got close! Support was fast and helpful. They even went the extra mile when I needed to transfer my domain to them. I was very satisfied.

I did not enjoy the last year of my stay. Downtime was frequent. Support was unhelpful, frequently impatient, and at times superior. I do not contact support often - I don't need much handholding. However, when I needed to contact support, I felt like I shouldn't because it was an imposition to them. They finally got the downtime issues sorted out, but in the process they dropped the ball on communication. No notice whatsoever on downtime - if they knew about it, if they were fixing it, nothing. Previously, during or after an outage they would post that the outage had ocurred and they were fixing/had fixed it. In addition, before their customer forums were found obsolete in favor of a status page, I found their customer service - at least publicly before their other customers - lacking during this time. I found myself with serious confidence issues in the company customer service (not the service itself although the downtime was annoying) and elected to leave in June after much thought. The cancellation process was fast and easy with no billing mistakes or other complications.

Through my entire stay, the billing system was flawless.

Unfortunately, despite their network and billing strengths, I still cannot recommend them, but at least they're honest with the money.

Sponsored Links

Related posts from
Title Type Date Posted
Facebook Partners to Bring Free Data Access to India Web Hosting News 2015-02-10 13:21:16
Time Warner Suffers Widespread Outage Web Hosting News 2014-08-27 10:13:29
Update: Broken Cable Leaves Some Internet Customers in East Coast Region Offline Web Hosting News 2014-01-09 19:10:58
Advanced Internet Technologies Offers Colocation at North Carolina Data Center Web Hosting News 2013-05-03 10:35:13
Superb Internet Launches More Detailed SLA Program Web Hosting News 2013-04-10 10:31:51

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Log in with your username and password

Forgot Password?
WHT Host Brief Email:

We respect your privacy. We will never sell, rent, or give away your address to any outside party, ever.

Web Hosting News:
WHT Membership
WHT Membership



Welcome to

Create your username to jump into the discussion! is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.

(4 digit year)

Already a member?