Web Hosting Talk : Web Hosting Main Forums : Reseller Hosting : Chat Support and 1-800 support, worth the trouble??

[itsmesee]

How many of you guys do or would like to have 24/7 chat and/or 1-800 support??

Is it really worth it you think?
Was looking around at all the chat software out there and was wondering if some of you guys could tell me whats the best to go with from experience?

Thanks in advance....

[ukdzine]

Customers like to have 24/7 support because it gives them peace of mind. Many companies say they have 24/7 support but it's not ALWAYS there... But there are alot of real 24/7 support offers. It's a marketing strategy in some cases.

Alot of companies use the kayako live support but i've noticed recently that quite a few companies are having trouble with this and are finding it very buggy. Another live chat application is phplive support. This is also very popular and i've not seen too many problems with this so far. These two are paid and could cost you somewhat. A decent enough free live support application is Crafty Syntax (cslh.com) this isn't as good as the other but it is free and has everything you need and creates logs and departments etc.. Although, it's not as professional looking - But decent enough.

[TheRose]

Both.

Take a look at http://www.subjex.com
They've got an AI program we use and like alot.

[Lubby]

We have just recently gone to real 24/7 livechat support, it hasn't been utilized a great deal by our clients yet although I am sure it will be used more as we grow. We are using the software http://clickchatsold.com - I have used others in the past and this is a very professional program.