Seems like you need to install some additional visual basic libraries for the software to work.
See if there are any additional downloads from helpcenterlive.com.
There could be another way to solve the problem, but it requires that you have Visual Studio .NET installation CDs (one of the CDs contains vb libraries for compatibility with older vb apps).
Try the support forum/helpdesk for helpdeskcenterlive first.
__________________
In order to understand recursion, one must first understand recursion.
If you feel like it, you can read my
blog
Signal > Noise