Dear Yujin Boby,
After careful review, we have concluded our investigation into the Buyer
Complaint described below.
Transaction Date: Aug. 12, 2004
Transaction Amount: -$50.00 USD
Case Number: PP-045-732-052
Seller's Name: Joshua Wales
Seller's Email: email@example.com
We have determined that the seller is at fault in this matter but regret to
inform you that we were unable to recover any funds from the seller's
account. As stated in the PayPal User Agreement, recovery of funds
associated with a Buyer Complaint cannot be guaranteed.
If this transaction took place on eBay, we encourage you to contact eBay.
If the transaction was for an amount greater than $25.00 USD, you may
qualify for partial reimbursement under eBay's Standard Purchase Protection
Program. If this transaction took place on another auction site, we
encourage you to contact that site to see if they offer insurance or
Thank you for your cooperation and we apologize for any inconvenience this
situation may have caused. Please know that we will make our best effort to
recover the funds in question if they become available in the seller's
account in the future. Please also be assured that we will take appropriate
action against the seller. Such action may include issuing a warning, a
temporary restriction, or terminating the account. Keep in mind that PayPal
uses a number of factors to determine when to take action, including member
complaints. Due to privacy laws, we cannot discuss the details of any
action taken. We hope you understand our policy and that it assures you
that you are safe using PayPal.
To ensure that future transactions proceed smoothly, we recommend that you
review these Security Tips:
We appreciate your business, and regret this experience.
To make sure future transactions proceed smoothly, we suggest reading these
Protection Services Department