Hello, I'm know way affiliated with HostGator.com. I just want to give a 2 month review.
I started lurking round this forum about 3 months ago looking for the perfect host for my dating site and did alot of research on the net. I concidered many many hosts but due to the nature of my dating script I had limited hosts to pick from.. HostGator.com is the 2nd host I have ever used and by far the best. There support is briliant, extreamly fast and professional. I haven't experienced any down time and the server is very fast..
Hope this helps people looking for an ideal host. I wouldn't say they are the cheapest but you get one heck of a package for what you pay for and of course the realibilty, you get what you pay for...
Well... in almost 7 months with Hostgator I only noticed one downtime (which was caught by siteuptime, not by me) and that was during a DDOS attack. I'm not saying that they had no downtime during this period (servers need to be restarted from time to time), but the downtimes must've been short and very far between.
I contacted support a few times, but not because I really needed it. By email I received a response in under 5 minutes. By IM... well... pretty fast. Not instant (which would be impossible anyway), but 15-30 seconds at most. I'm very satisfied with the service.
Well... if $0.5/GB of data transfer qualifies as expensive, yes they are expensive. I'd say most experienced people on this board would say hostgator is more on the budget side of things, but hey, each individual has his own definition of "expensive".