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  1. #1
    Join Date
    Jul 2004
    Location
    Florida, USA
    Posts
    92

    Question What to do if i get a chargeback...

    I plan to start a hosting company, i was wondering what i do in case of a chargeback...
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  2. #2
    Join Date
    Aug 2003
    Location
    Vancouver, BC
    Posts
    1,891
    not much you can do. That's part of doing business.
    Gary Jones

    BlueFur.com - Canada Web Hosting
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  3. #3
    Join Date
    Jul 2004
    Location
    Florida, USA
    Posts
    92
    but if i sell like a cert or something i am only a kid and dont really have the money... like i will be screwed if someone is paying for a domain and a year of hosting, i would lose a ton of money.... could i file some kind of complaint through my business?
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  4. #4
    dont host if you are just a kid
    Linux/cPanel How-To's - cPanelPlanet.com
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  5. #5
    Join Date
    Jul 2004
    Location
    Florida, USA
    Posts
    92
    why?
    i feel that getting expeirience in the business is a good idea.... i could file Tradename Registration with the state of vermont, i dont believe there is an age restriction... and if there is then i can do it through my dad... i already know web design and make money with that.... i could customize a template, add Whois.Cart and have all the money go to a credit card my dad sets up... i could buy all the shiz with my dad... template, web space (ddi hosting), interspire's active kb for support, demodemo tutorials, hostvoice advertising and some google..., and i already built a new computer for my "to be" hosting biz... i don't have to worry about taxes beause there are none for hosting... (i think). Therefore i see no reason not to start a hosting business as a teenager, i could put away 10% of profits for college...
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  6. #6
    Join Date
    Mar 2004
    Location
    England
    Posts
    819
    You going to be up 24/7 to support your clients?

    A new computer? You hosting from your ISP account?

    Andrew
    NetHosted - UK based hosting solutions.
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  7. #7
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,036
    What to do if there is a chargeback?

    1. Delete the account in question.
    2. Forget about it and move on.

    It will happen, and it will be come more regular as you get bigger.
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.
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  8. #8
    Join Date
    Sep 2001
    Posts
    1,310
    Originally posted by Hostaholic
    I don't have to worry about taxes beause there are none for hosting... (i think).
    Dang, I KNEW I was getting screwed by the IRS

    Anyway the sad truth is that there is often little you can do about a chargeback. If you cannot afford to loose one years' hosting fee then don't offer yearly payment options.

    If you cannot afford to loose eight bucks for a domain name then for the protection of your future customers you really should not go into business.
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  9. #9
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,036
    If you cannot afford to loose eight bucks for a domain name then for the protection of your future customers you really should not go into business.
    Plus the chargeback fee.
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.
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  10. #10
    Join Date
    Jul 2004
    Location
    Florida, USA
    Posts
    92
    i got the new computer so that i can efficiently respond to my clients questions and needs and keep the company site running smoothly, i would have had to do all that on a old dell infested wit alot of virus... pentium III 450 mhz 256 mb ram and cd drive... ugh
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  11. #11
    Join Date
    Jul 2004
    Location
    Florida, USA
    Posts
    92
    and i woudnt be hosting from my isp account... here is a chart of what my expenses would be... Entry Level reseller


    4 GB Space
    50 GB Bandwidth
    1 IP Addresses
    Plesk Control Panel
    cPanel Control Panel
    24 x 7 Online Technical Support
    Only $14.95 Per Month! x 6 = $89.7

    -----------------------------------------------------------------------
    Whois.Cart to handle domain registration, signup, and billing. $35.00

    -----------------------------------------------------------------------

    Template number: 5738 at templatemonster.com $59.00

    -----------------------------------------------------------------------

    DemoDemo tutorials that cover cpanel (control panel for shared hosting), WHM (web host manager, control panel for reseller hosting) - includes extra $20.00 to rid the "created by demodemo.com" in the last few frames: $ 149.95

    -----------------------------------------------------------------------

    HostVoice, to generate targeted leads[already looking for a service which has the services i provide] :$40.00

    -----------------------------------------------------------------------

    Tradename Registration (11 VSA, Ch. 15) $40.00

    -----------------------------------------------------------------------

    Active KB (support) $150.00

    -----------------------------------------------------------------------
    -----------------------------------------------------------------------
    -----------------------------------------------------------------------
    -----------------------------------------------------------------------
    -----------------------------------------------------------------------

    Final: $523.654
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  12. #12
    Join Date
    Jul 2004
    Location
    Florida, USA
    Posts
    92
    before i get started i am gonna have enough cash to fall back on to just in case... i already wrote my tos, i am gonna get a freinds dad to review it for me. oh yea... im not gonna be payin $8.00 per domain, $5.00.
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  13. #13
    Join Date
    Mar 2003
    Location
    Charlotte, NC
    Posts
    2,760
    We almost had a $700 chargeback last week - luckily the guy who had his CC # stolen contacted us, as our name and phone # ended up with a $700 charge on his bill, so we refunded the money ourselves. We shut down the server, and never heard back from the scammer. We resold the server, and it's going to take a few months to recoup the money lost on the server, but luckily we pay for our server bills with a PayPal debit card that gives us 1.5% cashback, as that'll help cover the refund.

    Also, instead of getting a non-unique TM template, check out http://www.webhostingtalk.com/forumd...php?forumid=56 for some inexpensive exclusive templates - MainArea.com was designed by a member here, and so was FocalServers.com (our other site).

    -Josh
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  14. #14
    Join Date
    Jul 2004
    Location
    Florida, USA
    Posts
    92
    thanks for your reply!
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  15. #15
    Join Date
    Oct 2001
    Location
    Ohio
    Posts
    8,067
    Therefore i see no reason not to start a hosting business as a teenager, i could put away 10% of profits for college...
    ... that's if you make money. Client's don't grow on tree's. Likewise, I would advise reading up on DDIHosting.Com before purchasing an account there. While I don't have any first hand experiences here, I've heard numerous complaints about them.
    Terry Myers
    Campaign & Social Media Manager @ OnApp.com

    OnApp - Automate Everything, Everywhere.

    Interested in OnApp? Give it a try with our 24 hour demo.
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