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What to do if i get a chargeback...

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  #1  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Location: Florida, USA
Posts: 92
Question

What to do if i get a chargeback...


I plan to start a hosting company, i was wondering what i do in case of a chargeback...



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  #2  
Old
Blue, Furry and Comfortable
 
Join Date: Aug 2003
Location: Vancouver, BC
Posts: 1,891
not much you can do. That's part of doing business.

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Gary Jones

BlueFur.com - Canada Web Hosting


  #3  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Location: Florida, USA
Posts: 92
but if i sell like a cert or something i am only a kid and dont really have the money... like i will be screwed if someone is paying for a domain and a year of hosting, i would lose a ton of money.... could i file some kind of complaint through my business?

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  #4  
Old
WHT Addict
 
Join Date: May 2003
Posts: 147
dont host if you are just a kid

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  #5  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Location: Florida, USA
Posts: 92
why?
i feel that getting expeirience in the business is a good idea.... i could file Tradename Registration with the state of vermont, i dont believe there is an age restriction... and if there is then i can do it through my dad... i already know web design and make money with that.... i could customize a template, add Whois.Cart and have all the money go to a credit card my dad sets up... i could buy all the shiz with my dad... template, web space (ddi hosting), interspire's active kb for support, demodemo tutorials, hostvoice advertising and some google..., and i already built a new computer for my "to be" hosting biz... i don't have to worry about taxes beause there are none for hosting... (i think). Therefore i see no reason not to start a hosting business as a teenager, i could put away 10% of profits for college...

  #6  
Old
Web Hosting Master
 
Join Date: Mar 2004
Location: England
Posts: 819
You going to be up 24/7 to support your clients?

A new computer? You hosting from your ISP account?

Andrew

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  #7  
Old
Corporate Member
 
Join Date: Aug 2002
Location: London, UK
Posts: 9,036
What to do if there is a chargeback?

1. Delete the account in question.
2. Forget about it and move on.

It will happen, and it will be come more regular as you get bigger.

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Matt Wallis
United Communications Limited
High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  #8  
Old
Web Hosting Master
 
Join Date: Sep 2001
Posts: 1,310
Quote:
Originally posted by Hostaholic
I don't have to worry about taxes beause there are none for hosting... (i think).
Dang, I KNEW I was getting screwed by the IRS

Anyway the sad truth is that there is often little you can do about a chargeback. If you cannot afford to loose one years' hosting fee then don't offer yearly payment options.

If you cannot afford to loose eight bucks for a domain name then for the protection of your future customers you really should not go into business.

  #9  
Old
Corporate Member
 
Join Date: Aug 2002
Location: London, UK
Posts: 9,036
Quote:
If you cannot afford to loose eight bucks for a domain name then for the protection of your future customers you really should not go into business.
Plus the chargeback fee.

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Matt Wallis
United Communications Limited
High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  #10  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Location: Florida, USA
Posts: 92
i got the new computer so that i can efficiently respond to my clients questions and needs and keep the company site running smoothly, i would have had to do all that on a old dell infested wit alot of virus... pentium III 450 mhz 256 mb ram and cd drive... ugh

  #11  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Location: Florida, USA
Posts: 92
and i woudnt be hosting from my isp account... here is a chart of what my expenses would be... Entry Level reseller


4 GB Space
50 GB Bandwidth
1 IP Addresses
Plesk Control Panel
cPanel Control Panel
24 x 7 Online Technical Support
Only $14.95 Per Month! x 6 = $89.7

-----------------------------------------------------------------------
Whois.Cart to handle domain registration, signup, and billing. $35.00

-----------------------------------------------------------------------

Template number: 5738 at templatemonster.com $59.00

-----------------------------------------------------------------------

DemoDemo tutorials that cover cpanel (control panel for shared hosting), WHM (web host manager, control panel for reseller hosting) - includes extra $20.00 to rid the "created by demodemo.com" in the last few frames: $ 149.95

-----------------------------------------------------------------------

HostVoice, to generate targeted leads[already looking for a service which has the services i provide] :$40.00

-----------------------------------------------------------------------

Tradename Registration (11 VSA, Ch. 15) $40.00

-----------------------------------------------------------------------

Active KB (support) $150.00

-----------------------------------------------------------------------
-----------------------------------------------------------------------
-----------------------------------------------------------------------
-----------------------------------------------------------------------
-----------------------------------------------------------------------

Final: $523.654

  #12  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Location: Florida, USA
Posts: 92
before i get started i am gonna have enough cash to fall back on to just in case... i already wrote my tos, i am gonna get a freinds dad to review it for me. oh yea... im not gonna be payin $8.00 per domain, $5.00.

  #13  
Old
Taking a break from hosting
 
Join Date: Mar 2003
Location: Charlotte, NC
Posts: 2,760
We almost had a $700 chargeback last week - luckily the guy who had his CC # stolen contacted us, as our name and phone # ended up with a $700 charge on his bill, so we refunded the money ourselves. We shut down the server, and never heard back from the scammer. We resold the server, and it's going to take a few months to recoup the money lost on the server, but luckily we pay for our server bills with a PayPal debit card that gives us 1.5% cashback, as that'll help cover the refund.

Also, instead of getting a non-unique TM template, check out http://www.webhostingtalk.com/forumd...php?forumid=56 for some inexpensive exclusive templates - MainArea.com was designed by a member here, and so was FocalServers.com (our other site).

-Josh

  #14  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Location: Florida, USA
Posts: 92
thanks for your reply!

  #15  
Old
Web Hosting Master
 
Join Date: Oct 2001
Location: Ohio
Posts: 8,043
Quote:
Therefore i see no reason not to start a hosting business as a teenager, i could put away 10% of profits for college...
... that's if you make money. Client's don't grow on tree's. Likewise, I would advise reading up on DDIHosting.Com before purchasing an account there. While I don't have any first hand experiences here, I've heard numerous complaints about them.

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Terry Myers
Campaign & Social Media Manager @ OnApp.com

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