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Support Resort: Quality technical staff from $1.67 per hour!!

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  #1  
Old 07-08-2004, 09:40 AM
techresort techresort is offline
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Join Date: Nov 2003
Posts: 11

Support Resort: Quality technical staff from $1.67 per hour!!


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Support Resort: Quality technical staff from $1.67 per hour!!
-------------------------------------------------------------------



Have you ever considered outsourcing your customer service operations? Or perhaps your system administration?



By outsourcing to SupportResort.com you can:
  • Dramatically reduce your operating costs
  • Improve response times
  • Increase the pool of expertise available to you
  • Free up your time so that you have more scope to build your business
  • Provide your customers with quality replies from our team of experts


SupportResort.com is based in India, and is able to provide its services at very low prices due to the lower cost of living and lower wages in India. Prices start at:
  • $0.25 per domain
  • $1.20 per ticket
  • $50 per server
  • $1.67 per hour for your own dedicated staff


You also get FREE Server Monitoring with any monthly-paid plan.!


We have a full range of IT services including customer support, server maintenance, server administration, web development and programming and business process outsourcing.


Support plans for all hosts
---------------------------

  • Our support plans start as low as $25 per month so are suitable even for start-up web hosting companies.
  • Our Per Ticket Plans, Per Domain Plans and Per Server Plans are suitable for hosts of any size.
  • Medium-to-large web hosts are also fully catered for through our Flexible 24/7 Plan and Dedicated Support Plan.


Flexible 24/7 Plan
-------------------



With the Flexible 24/7 Plan, we monitor your support queue around the clock, and devote up to 12 hours of staff time per day to answer your customers' questions (or up to 40 tickets, whichever comes first).

This plan therefore will suit the web host who offers around-the-clock customer support, but who's volume requirement is not large enough to warrant using our full 24 hour Dedicated Support plan.

The Flexible 24/7 plan costs only US$800 per month.


Dedicated Support Plan
-----------------------



The Dedicated Support Plan provides you with your own dedicated staff -
entirely devoted to servicing you and your customers. Prices are:

  • 1-seat, 8 hours a day: US$400/month
  • 1-seat, 12 hours a day: US$600/month
  • 1-seat, 24 hours a day: US$1200/month

That's only $1.67 per hour!


Cut your costs
---------------


Imagine your hosting company without:
  • In-house support staff wages
  • Staff medical,insurance and superannuation
  • Staff training
  • Staff interviews
  • Extra computers
  • Office space and furniture
  • Sick leave and holiday pay

Eliminate these costs by outsourcing to a company you can trust.



The right people
-----------------


A support company is only as good as its people.


We are extremely fussy about who we hire. To this point we have employed only the top 1% of applicants and insist all our staff have:

  • Very strong English
  • A talent for customer service
  • Outstanding troubleshooting skills
  • University-level IT qualifications

Many also have:
  • Relevant technical qualifications (such as RHCE, CCNA etc)
  • Significant prior web hosting industry experience.

This ensures that your clients receive only the highest standard of support.


Find out more:
--------------



For full details on how we can help your business grow, and information on our full range of plans, please visit our website at: http://www.supportresort.com.


We look forward to helping you!

__________________
SupportResort.com
http://www.supportresort.com/
"Your first resort for customer support"


Notice to Consumers
Thread Summary Please be aware that every offer has limits beyond what is displayed in the thread. You should visit the site advertising and read any Terms of Service or Acceptable Use Policy they have in place. If you can't find answers on how they measure what you're purchasing, ask. If the offer or request doesn't regard some type of hosting, you still need to research beyond what’s printed in the ad.
  • Research any provider to know what limits are in place, especially with any offer concerning disk space and/or bandwidth. These are generally defined in the TOS or AUP.
  • Read provider reviews. If you find no reviews, create a thread and ask for others' first-hand experience with the provider.
  • If you're unsure on the exact details of an offer - ask. Simply respond to this thread and ask the provider for clarification.

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  #2  
Old 07-08-2004, 02:36 PM
AcmeShells AcmeShells is offline
Junior Guru Wannabe
 
Join Date: Jul 2004
Posts: 36
.


Last edited by AcmeShells; 07-08-2004 at 02:40 PM.
  #3  
Old 07-08-2004, 02:42 PM
nate nate is offline
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Join Date: Nov 2000
Location: Dayton OH
Posts: 359
AcmeShells: I would take a qwik read of the forum rules !

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The Advertising Forums are not a place for you to critique one's ad. Comments such as "You could get a better deal at.....", or "Your price is way too high for that...", or "That design stinks....", etc. will be removed and your account may be suspended as noted above.

Community Leaders will have the final say as to what is and isn't ad trashing. If you think your post might violate a rule - don't post it. Contact us to check if it would be violating a rule. If you still want to get your point across to the thread starter, then PM or email is always an option.
-------------------

__________________
Nathan M.
Stormwire.com
A decade of professional hosting !

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  #4  
Old 07-08-2004, 02:53 PM
AcmeShells AcmeShells is offline
Junior Guru Wannabe
 
Join Date: Jul 2004
Posts: 36
After I made the post I thought about it and then edited it out.

  #5  
Old 07-08-2004, 09:29 PM
DarkG DarkG is offline
Newbie
 
Join Date: May 2003
Location: San Francisco, Ca
Posts: 12
Sounds like a great deal :-) I might be interested in your services. Might be interested in moving from the per ticket situation to the lower end dedicated staff situation once things are more established.

:-)

thanks

  #6  
Old 07-09-2004, 03:05 PM
drwhiz drwhiz is offline
Newbie
 
Join Date: Jul 2004
Posts: 7
Hi Rangan,

Do you have a guaranteed response and resolution time?

Thanks

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