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06-26-2004, 12:59 PM #1Web Hosting Guru
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- Aug 2003
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Is this a fraud order? Can someone give tips.
I just recently receieved an order but worldpay alert me with caution. The domain name is minhtuanhn.com apparently hosted before at hostway. The domain of email add is @spymac.com. Paid for a full year though.
I tried using maxmind credit card fraud detection http://www.maxmind.com/app/ccv2 and the results is high risk.
Any help would be much appreciated.▌▌ IRCOM Design | Banners and Graphics Design Services
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06-26-2004, 01:05 PM #2Newbie
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- Jun 2004
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Can you try calling the customer? If you can't get a hold of them by phone, I would consider it fraud. It's not worth the risk, especially paying for a full year.
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06-26-2004, 01:07 PM #3Web Hosting Guru
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I tried to call the customer its not to avail. The IP is 203.162.130.221. Is the ip from US. I trace it and its vietnam. Maybe someone can confirm with me?
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06-26-2004, 02:24 PM #4Web Hosting Master
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The Ip is indeed from Vietnam. So if the guy is claiming to be from the US but his IP says he's ordering from Asia then it's most probably a fraud order.
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06-26-2004, 02:27 PM #5Web Hosting Master
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- May 2002
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- Raleigh, NC
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- 714
Call him, leave a message. Send an email saying that you tried to call and are waiting for a call back to verify the contact info and setup the account. It is not out of the ordinary to need a phone number to get in touch with the client.
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06-26-2004, 02:56 PM #6Web Hosting Guru
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Yeap, the cc add is from NY, US. The ip is from Vietnam. Guess i do the math. Thanks guys
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06-26-2004, 02:57 PM #7Web Hosting Master
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- Nov 2001
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- Chicago
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It is fraud. Simple as that.
Some good signs:
MaxMind is an excellent tool. But not perfect.
If the phone number goes to voice mail and no call back, cancel the order.
If the domain is in vietnamese, and the address or name American then
it is most likely fraud.
Viet Nam is the hosting fraud capital of the world. 95% of my orders from
Viet Nam are fraud (going by IP)
They are also very clever, they sometimes use Proxies in the same city
as the cardholder. Often these are trojans running on the customers
very own PC.
Keep in mind, smarter to lose a real order than accept a fraud order.
My $0.02---
Dan Ushman
Co-founder & CMO
SingleHop, Inc.
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06-27-2004, 04:27 AM #8Web Hosting Guru
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- Aug 2003
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- Alabanza
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- 306
Thanks for the tips Dan I'll keep that in mind.
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06-27-2004, 08:56 AM #9Retired Moderator
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- Mar 2004
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I would say ALL from Vietnam are fraud but there is a VERY high chance. Ask them to pay by something that cant be chargeback like E-Gold or say moneybookers.
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06-27-2004, 02:36 PM #10Web Hosting Master
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- Dec 2002
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- 676
Yeah Dan is right.
I do not even verify orders from Vietnam. I am so used to their fraudsters that I even created an email template for them saying that the order was considered fraudlent. lolol
Just delete the customer file and voila. After a few attempts they will leave you alone and try to do it at another host.
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06-28-2004, 09:10 AM #11Web Hosting Master
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- Aug 2002
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- Atlanta, GA
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We verify every order by phone before we setup an account. Since we started this last year we've had no fraud signups. If we don't get a response within 24 hours we automatically cancel the transaction. We've never had anyone who didn't call back telephone us and ask "hey where's my account?"
SiteSouth
Atlanta, GA and Las Vegas, NV. Colocation
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06-28-2004, 10:47 AM #12Registered User
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- Dec 2003
- Location
- Cincinnati, OH
- Posts
- 933
Phoning customers that look suspicious is OK, but every client --a little over the edge. I always use www.melissadata.com to cross refrence address, phone, and then Track the IP and see if the ISP is even available in the area of the order. For example: If you get an order from UK who supplies:
mister blah
123 the-street NW7 NE5
TheRidgeway, London, UK 293928
31 202 309 2089
and their IP is: 24.209.*.*
You could assume it is fraud:
Their IP reflects the use of Road Runner --- Not availble in UK
The Phone country code does not reflect the location of the address.
The address is Void at melissadata.
(Can you tell I don't get many orders from the UK.... im confused as to how they label addresses)
Basically that is an OK way to detect fraud... Also, usually it gives you an address when you use paypal.
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06-28-2004, 10:57 AM #13Web Hosting Master
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- Aug 2002
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- Atlanta, GA
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- 1,114
zero fraud signups in a a little over the year seems just about right to me.
SiteSouth
Atlanta, GA and Las Vegas, NV. Colocation