On Tuesday, June 1, 2004 I decided that I would upgrade my web hosting account to the Yahoo! Starter Web Hosting Service so that I could use Yahoo SiteBuilder instead of Yahoo PageBuilder.
From the very second that I pushed the submit button to upgrade my account my e-mail account went South. When I send test e-mails to the Julie@JulieFlynt.com
e-mail account, I have a 50% receive rate. The other 50% get returned as undeliverable. I even tried to send e-mail from the e-mail account to the same account. Really comical thing happened. I received 5 regular e-mails and 5 returned undeliverable messages. Somebody really needs to explain how I can get a returned message but not the original message. Doesn't make sense. None of this does.
I have over 10 service ID numbers from Yahoo! Web Hosting customer service department since 6/1/04.
My e-mail account still doesn't work 3 weeks later. I figure a rough estimate of business income I've lost as a result of this issue is around $15,000. My Cell Phone bill is going to be the national debt, because of all the time I've put in talking to a bunch of customer service reps, who unfortunately, cannot help me because the people that they escalate the call to are not responding. I don't know who gets the escalation, I don't think there's anybody there to get the escalation. I think that Yahoo! is just hoping that this thing will work itself out. I don't believe that there is any such thing as an engineering department because no one is fixing my problem.
I have been out of business for almost three weeks because of Yahoo!'s TOTAL LACK of support. I have nearly had a stroke in trying repeatedly to get help from a department that for whatever reason, Yahoo! has tied their hands and made it impossible for them to help me. I have lost time, sanity, money, serenity, and peace of mind because of this issue. I'm at a loss as to what to do although the thought of going down and getting in the welfare line has come to mind. That is, if I don't end up in the hospital because of a stroke first.
I'm losing more and more money every day and they still do nothing. I see that the customer service department is the only department who works, and they are not allowed to do anything. The way Yahoo have their levels of support set up is totally useless. Having worked in a customer service and help desk environment for over 20 years, I can safely say that this is the worst setup I have ever had the displeasure of dealing with.
It is now comingup on three weeks since all this started and I have yet to have any closure to this issue.
Anybody got any ideas on how to get Yahoo to fix this problem?