Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Yahoo Web Hosting Horrible!!!!!

[jewels53195]

On Tuesday, June 1, 2004 I decided that I would upgrade my web hosting account to the Yahoo! Starter Web Hosting Service so that I could use Yahoo SiteBuilder instead of Yahoo PageBuilder.

From the very second that I pushed the submit button to upgrade my account my e-mail account went South. When I send test e-mails to the Julie@JulieFlynt.com e-mail account, I have a 50% receive rate. The other 50% get returned as undeliverable. I even tried to send e-mail from the e-mail account to the same account. Really comical thing happened. I received 5 regular e-mails and 5 returned undeliverable messages. Somebody really needs to explain how I can get a returned message but not the original message. Doesn't make sense. None of this does.

I have over 10 service ID numbers from Yahoo! Web Hosting customer service department since 6/1/04.

My e-mail account still doesn't work 3 weeks later. I figure a rough estimate of business income I've lost as a result of this issue is around $15,000. My Cell Phone bill is going to be the national debt, because of all the time I've put in talking to a bunch of customer service reps, who unfortunately, cannot help me because the people that they escalate the call to are not responding. I don't know who gets the escalation, I don't think there's anybody there to get the escalation. I think that Yahoo! is just hoping that this thing will work itself out. I don't believe that there is any such thing as an engineering department because no one is fixing my problem.

I have been out of business for almost three weeks because of Yahoo!'s TOTAL LACK of support. I have nearly had a stroke in trying repeatedly to get help from a department that for whatever reason, Yahoo! has tied their hands and made it impossible for them to help me. I have lost time, sanity, money, serenity, and peace of mind because of this issue. I'm at a loss as to what to do although the thought of going down and getting in the welfare line has come to mind. That is, if I don't end up in the hospital because of a stroke first.

I'm losing more and more money every day and they still do nothing. I see that the customer service department is the only department who works, and they are not allowed to do anything. The way Yahoo have their levels of support set up is totally useless. Having worked in a customer service and help desk environment for over 20 years, I can safely say that this is the worst setup I have ever had the displeasure of dealing with.

It is now comingup on three weeks since all this started and I have yet to have any closure to this issue.

Anybody got any ideas on how to get Yahoo to fix this problem?

[cywkevin]

Get a new host. Waiting will only make the problem worse.

[mjdawnson]

I have never heard of anything bad about Yahoo.
Try Digitalinet.com or any other well known host.

[cywkevin]

Really, I have heard tons of bad stuff about yahoo and their little biased search results. Anyway time to move on. At least if you want to still have a business when it is all over.

[jewels53195]

I am actually afraid to try to transfer the account. One of my clients tried to transfer his and Yahoo wouldn't let it go. They gave the new domain a message that it was in their customer service area for repair. After they fixed it (that one took two weeks), he was afraid to transfer something that was finally working.

[ldcdc]

It is now comingup on three weeks since all this started and I have yet to have any closure to this issue.

Anybody got any ideas on how to get Yahoo to fix this problem?

If you ask me, you were too patient (no pun intended). Like pixel_fenix said, get a new host. You waited long enough. More than enough in fact. It should be obvious that there's not much you can do to make them fix this problem.

Sorry to hear you're having problems and good luck solving things!

[TechEDeals]

If possible request a refund and move to a host with live chat support or at least a trouble ticket/forum.

[portalplanet]

I agree on the move. We recently got a client from Yahoo. My client wanted us to build a store using yahoo's store and it was too much trouble and Yahoo has real hard to get in touch with regarding questions.

Justin

[mp3sattack]

do you have the info to login to http://domains.yahoo.com

if you can and the page allows you, change ALL the contacts to your name (i checked out and the technical contact is yahoo) and VERY IMPORTANT change the email there to OTHER out of your domain (do NOT use -anyuserhere-@JulieFlynt.com ).


ok even faster, FIRST see if you can login there, that's the most important because then you can do any change second if you want, i can put you in touch with the company where i have my server hosted, they can help you move everything and if the propagation of the domain is fast, your site could be working tomorrow.

Yahoo hosting is one of the WORST i've had to deal with (even was a friend's site and i hated them, i had to beg them for a code to change things and ended up with melbourneit who are the real registrar of yahoo domains, but without the yahoo code they don't let you do anything)

send me a private message to tell me how they can contact you (email, phone, AIM, whatever is faster) and i will put them in touch with you or if you want go directly to the site of the company where i have my server is www.surpasshosting.com


they are quite helpful (friendly and professional too) they helped me to move my site without any flaws and very fast (as with no other host i've ever had)

[InternetPEI]

I agree with everyone else.. get away from them as quick as possible..

[webhoststalk]

Yahoo, Really amazed. Even the number 1 in industry fails to provide a good support and features.

shame on them, move to another host who can give u good support and good features,

[Intersabre]

This is very surprising as not only is Yahoo web hosting associated with a good company but is a bit expensive too...

[ebay59]

I am happy to be a former member of yahoo hosting and domain....they have no support and are not easy in getting out of.

[sprintserve]

Yahoo pricing is ok, if they have the support to go with it. Sometimes, I guess when you are that big, you just want to earn off your name without having to spend too much on actually supporting the clients.

[markjut]

Thats what you get when you sign up with a really large host