I just wanted to follow up one of the posts made here previously:
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my site tends to have a lot of down time
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This site owner is hosted under my account at Tektonic and I while the actual server has not had any significant down time, the network performance has left a bit to be desired (which can easily be perceived as downtime by a user).
I was pleasantly surprised to get an e-mail from one of the principals at Tektonic. They equated the domain back to my hosting account and were very eager to remedy any problems that I was experiencing.
I have taken them up on their offer and will be back in a few weeks to report the changes in performance that I experience through their desire to remedy the concerns that were posted above. This company has always been responsive to my questions and concerns in the past and continues to be.
For those of you not in the know, there are essentially three core hosting environments available:
The first is a simple virtual hosting account on someone elses server. This provides you a place to upload your site and various features and is great for most ameteur site owners. It is limited in that you generally do not have shell access and even when you do, you do not have sufficient permissions to do your own webserver configuration, install modules and libraries to support more complex web applications, etc.
The second is dedicated server accounts. This is a machine that is setup for your use and your use alone. You are the only customer and you get full root access. You can host hundreds or even thousands of sites on this type of machine and can do anything you want with it, upgrade the operating system, format the hard drive, whatever you want. These accounts are for advanced users with system administration skills (generally support is very limited or very expensive on these type of accounts because it is assumed that you are self sufficient) and is idea for those people who want to run virtual hosting operations or who have sites that are heavily dependant on databases and programming and need control over the minute server configurations. These accounts are also typically the only choice available for sites that are real intensive on system resources (need the full computing power of a machine to server that site, not suitable for virtual options because hundreds of sites are typically hosting and sharing the machine's computing power). These accounts typically are $100+ and go up into the thousands of dollars per month for real complex solutions.
The third type is Virtual Private Servers or Virtual Dedicated Servers. This is an in between. It's a shared machine that hosts multiple customer accounts (unlike dedicated servers which is yours and yours alone), however, unlike the first type of hosting account, each user on a VPS or VDS has their own copy of the linux os and actual servers running. You have a pseudo root access and have *most* of the control that you would have on a dedicated server. CPU time and memory time is restricted to preset quota's (which is designed to prevent your site from hogging all of the system resources). These accounts are great for someone who needs dedicated server access but doesn't want to spend the $$. They are generally limited to smaller and less resource intensive sites because of their shared serving environments and the limitations put on your use of the servers resources.
Tektonic's packages are of the third type.
Based on my experiences with Tektonic, if I were advising someone who was needing the third type of hosting account described above, I would not hesitate to recommend Tektonic to them. I'm very well respected in local circles for my knowledge of such matters and generally hesitant to endorse companies as I'm sure "yougotdeals.com" can attest.
I will return in a few weeks and describe any changes in performance realized from the contacts I've had with Tektonic in regards to the speed of the server I'm currently on.
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