Their network was down for about 40 minutes (just came back up) - server rebooted, of course, because they have no UPS and they lose power VERY OFTEN. Will they EVER fix this problem? Its so aggrivating.
Originally posted by ethar1 hi,
I have a dedicated server with this company, they are really a bad company very bad company.
once They format my computer and say "we are sorry"
Always down , always have problems.
I advice any one not to get involved with this company.
They're not *that* bad IMO. Its true their cogent line goes down a LOT and they always blame it on cogent instead of taking the blame themselves. Their support is usually good although it took them 3days to replace a nic card after it died...which is pretty damn bad.
If they are so bad why doesn't everyone just move somewhere else? I keep seeing these posts and you would think if service is that bad everyone would just move. There are plenty of good places available.
I certainly hope so, but to be honest it's also a question of infrastructure. Complete lack of UPS power, underpowered linux boxes with cheap 10/100 NICs handling 100mb pipes each, only 2 100mb connections for the entire datacenter, etc. When an attack takes place, it brings the routers to their knees as they can't handle the I/O and spend all their cpu just dealing with requests and not routing packets (as I said, low spec linux boxes).
An upgrade in infrastructure and increased employee compensation so they can retain quality people would go a long way into making the company great. I know the owner really wants the company to do very well, it's just a question of making it happen.