I've been a customer since October 03, and I must say how pleased I am with their service, the support given to me is absolutely brilliant, my support tickets have also been answered in some cases in a matter of minutes! Their support is brilliant.
I'm totally satisfied with my account with them, and I love their sales centre where I can get support and manage my invoices.
A big thanks goes to rshosting.net for giving me the best service I can possibly get.
I'm not so long with that company, but I know their Supertechie Supporter (Mark) as customer for a year meanwhile.
He is a guarantee for excellent triple AAA support, and together with a very helpful team, also in not technical points (thanks special to Joe), the rshosting.net has all qualifications to get that one label:
I've been with RS for nearly 3 months now (i signed up after i made that post).
Customer support has been unbelievable - my support tickets are ALWAYS answered in minutes, server uptime has been 100% as far as i'm aware and the staff are really friendly and helpful (even helped me with an image for one of my sites!).
You definately get more than you pay for with RSHosting!!
Best move i made (i moved from hosting-unlimited.net - i had to wait nearly a month for a support ticket to be answered! Things have picked up a bit, or so i'm told, but they'll never match RS!!)
To be honest, as a hosting provider myself, I would have to agree with RSHosting.
Quote From: relajorock
let's not forget that we are talking about $12
You are right, it's only $12, so why can't you pay it on time? You were obviously getting a great deal from RSHosting at $12 /month, and the way you repay the favor is by not paying your bill on time, seems lame to me, I would be upset too.
However "lame" not paying on time is - a company representative should never degrade a customer in that way. I am quite shocked at reading that. I can only assume that Joe was having a bad day - I cannot believe that his reaction to a non-paying customer is such as pasted above.
jdkhost, I honestly think you are making a big mistake and placing far too much store on one post by a bad customer.
Read the email again ... not once does the customer refute any of the things that are said in the email he says he received. He even complements RS on their actual service in his first paragraph. It also seems he was with them for some time (and never paid on time), yet this is his first gripe.
If that was written by Joe then believe me, it was a really freak situation. Who knows, maybe his cat died that morning.
My point is you have to keep perspective. That is the first and only bad post that you will find about them anywhere.
Secondly, it is made by a customer who (if you read the whole post) is not worth the effort. Yes, we all know that you take from a customer and never give back, but everyone is human too and we really don't know all the dynamics. Sometimes a person can also only take so much.
I've been with rs for a while now and recently bought my second reseller account with them because I am so impressed. I have been nothing short of a difficult customer (persistently!) and have had only the most friendly and polite assistance. Always within minutes and always with a resolution.
I am demanding, can be caustic, challenging and downright difficult.
Nearly all my dealings have been with Joe (sometimes 5 or 6 times a day and always because of my unfamiliarity with whm or cpanel) and all I can say is that the email that was posted here is WAY out of character. I even had major problems with my registrar - nothing at all to do with RS - and they went out of their way to help me resolve it.
Personally, I think that if the post is accurate, it reflects that Joe went out of his way to try to help a lousy customer who most other hosts would have cut off months ago without batting an eyelid.
The customer didn't even have the decency to let them know he was leaving! He snuck off like a thief in the night with a debt unpaid.
Reality is that if you are a passionate person and really care and bend over backwards for people ... and then get slapped in the face for your efforts, on a bad day that can really hit hard.
Have you ever lost it and snapped at a friend or been nasty to someone you care about just because something inside of you had had enough? Yes? (I'll not believe anyone who says they never have had a bad moment). So let me ask you, why should an arrogant person with no regard for his commitments and who abuses the good will of another be considered more worthy than someone you care about? - Just because he's a customer? - If he isn't paying and he's ducked out the door in the middle of the night, he isn't even that anymore.
I've been around long enough to know that I'd rather deal with a company that has passion and cares about me than one that sees me as just a number and works only by the book.
We all know about customer service, but we're all human too. Do yourself a favour and don't be misled by one man who cannot honour his debts, hasn't the guts to confront them and then goes out of his way to badmouth and blame someone else. - He even went so far as to break forum rules and duplicate this post in two areas to make sure that rs got dragged down.
Quite honestly, I would rather Joe took his frustrations out on the guy that caused them instead of just being left dissillusioned enough to alter the great relationship that he has with the rest of us.
Hey, on second thoughts - I must be crazy explaining all this.
Don't join RS. The rest of their customers are more than happy to hog them to ourselves.