I signed up with UnitedHosting 5 days ago, I've now managed to adapt my website to work under their server environment. It was a bit of work, but not that bad. The domain is propagating as I write this.
Their support is very nice. Actually, I have nothing bad to say about their support what-so-ever. Ok, they're not exactly chirping with enthusiasm, but that doesn't mean that they're impolite either. I'm just saying they don't come off as "chatty", but then again, I'm sure they're not.
They don't waste keystrokes on saying meaningless but friendly things, like "have a nice day", and stuff like that. They can seem kind of "cold" I guess, but it's ok. What you get from their support desk is straight answers to your questions, willingness to help you out, and no small talk about the weather.
They're a bit weak on the statistics side, offering only Webalizer and Analog. But since I could easily install AwStats on my own, that doesn't really matter. Not for me anyways. I'd have loved to have Urchin stats though, but apparently there is some sort of conflict with their Ensim Control Panel software. I hope those issues get solved in the future.
Setting up my site, and adapting it to their server environment, was, as mentioned, a bit troublesome. However, that was not due to any error on their part, but simply because I was unfamiliar with their specific Apache/PHP environment. I sent a couple of support tickets to ask for help, but I could have found the answer to my questions on my own by searching their forums more thoroughly. Note to self: search their forums, and then submit a support ticket, their forums really seem to contain the answers to any problem one might have adapting to their server environment.
The only thing they could not offer me, which I requested, was to have different log files for each subdomain. It's kind of significant to have, in my opinion, because or else one's statistics become meaningless. But, I think I can find a not-perfect way to work around it in the AwStats configuration (which they don't offer out-of-the-box, remember?). So, I suppose that's not exactly ideal.
I'm glad they offer unlimited subdomains and mysql-databases though. Limits on those things annoy me, because there shouldn't be any, IMHO. Usage of the database is already limited by one's disk quota. And besides, a limit to, for instance, 3 mysql databases, is completely meaningless, because that says absolutely nothing about how many tables or how much data is contained in those databases, or how intensively they will be used. If I'm "out of" mysql databases I could just use the same database to contain tables for several different purposes, for different software, totally unrelated to eachother. It's a meaningless restriction. And UnitedHosting doesn't have that restriction.
I found them via this message board, by the way. I searched for information about one hosting provider, and then another provider caught my attention and I was just about to sign-up when I noticed they did not offer SSH access. Then I checked out WHReviews and finally picked UnitedHosting. To me, SSH access is very significant, but that's not the only thing that compelled me about UnitedHosting. It was, however, the only thing that stopped me from considering several other hosts.
So, that about sums up my initial experience with UnitedHosting. For what it's worth, after a mere five days as their customer, I'd very much recommend them. I'll be bumping this thread with more of my experiences with them as time goes by though, so in time this thread will contain more useful information.
One more thing: I initially signed up with DreamHost, but left very quickly because of what was long response times by their support, and far too poor connection to their servers.
Originally posted by tjogin I signed up with UnitedHosting 5 days ago
5 days and you are recommending them? Normally that is not favorable on these forums and I'm sure Matt has felt the same at one time or another regarding similar post concerning other hosts. But, good luck.
Originally posted by FTPguy 5 days and you are recommending them? Normally that is not favorable on these forums and I'm sure Matt has felt the same at one time or another regarding similar post concerning other hosts. But, good luck.
You can't read all the details about a hosting provider from their specification on the website. Especially when they omit details about the service they provide (many hosting providers don't even mention wether or not they offer SSH access, for instance). Therefore, just signing up with a provider and testing their service, for as little time as five days, does give you some insight to what they really are about.
I also point out specific weaknesses in their services regarding subdomain statistics which cannot be read from their specification, nor in any other post in this entire forum.
And lastly, I think I made perfectly clear that I "for whatever it's worth" recommend them based on this "initial experience" and that I will be "bumping" this thread with "more of my experience" "as time goes by". In my opinion the "first impression" is significant, that's why I included it.
I don't want to debate the concept of reviews in this thread, not how long one should wait until one makes a review, nor wether or not the first impression should be skipped completely, nor any other attribute regarding the concept of reviews. Not in this thread. Please take that discussion somewhere else. I started this thread because I want to keep a running tab of my experiences with my hosting provider at this forum. And, like all things, it has a beginning. I'm convinced that this thread will contain useful information as time goes by. If you have a problem with that, please send PM or create a new thread for the purpose of expressing your dissatisfaction.