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  1. #1

    Multiple site help desk software?

    I run about 5 web sites right now and am continually adding more every month.

    I currently do all of my own email forwarded to my personal email, but I am starting to employee people now and need a centralized system so anyone can answer and a record is kept of each email sent/received.

    I am familiar with the majority of the help desk programs out there, but I need one that works for multiple site. So if they send to [email protected] when we reply to it the signature if for domain1 and the reply address is also like that and of course it is tracked per domain. If someone sends an email to domain2 it is then a different reply to address, signature etc etc.

    Does anybody know of any really good multiple domain programs?

    I came accross a company called SupportSentry which looks good, but it is remotely hosted and can't really find any info on how reliable they are as of course I need bullet proof as this is my business.

  2. #2
    Join Date
    Jun 2003
    Location
    Texas
    Posts
    453
    Check out h2desk.com, Thats what I use and it sends mail FROM the domain you specify in the department.
    ................

  3. #3
    You might want to send an email to the author of support-logic.com and see what is going on there. My understanding is that he is developing a customized version of the product for httpme/voxtreme. Two branded "front-ends" with one back-end.

    This might be something you could use.. maybe also email matt (owner of voxtreme/httpme) and see if he'll seel you a license, etc...

  4. #4
    Join Date
    Nov 2001
    Location
    London
    Posts
    4,856
    Support Logic has been released under GPL so is free. The module mentioned is in development at the moment, but I'm sure Hendrik will update the website when it is ready for public release.
    Matthew Russell | Namecheap
    Twitter: @mattdrussell

    www.namecheap.com - hosting from a registrar DONE RIGHT!

  5. #5
    Originally posted by voxtreme-matt
    Support Logic has been released under GPL so is free. The module mentioned is in development at the moment, but I'm sure Hendrik will update the website when it is ready for public release.
    I hope this add-on module is not free. Hendrik should be paid for his work, so that he has motivation to keep it updated and afford a good web designer to put a better look to the software...

    If httpme/voxtreme is paying him for this add-on, then they own the license for the add-on module anyway since it is work for hire. So maybe it might be a source of small revenue for httpme/vox?


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