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Thread: managed.com
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05-29-2004, 03:33 PM #26Web Hosting Master
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Yea!
Well I am currently looking for a new dedicated host in the 60 dollar range
Any ideas?
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05-29-2004, 03:45 PM #27Newbie
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You see I said 60 here cause thats the price of the server brought from managed and 70 in my first post cause it was my starting price in that 'request' and after figuring how much I can afford at max i figure I would say 80 just incase some one knew of such a service.
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05-29-2004, 06:17 PM #28Web Hosting Master
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Originally posted by Tom O'Connor
I was not aware of that, however we are in the business of mission critical hosting.
What kind of service does Managed.com offer?
We offer 24 hours 7 days a week reboot service (reboot@managed.com). However, all other network and hardware issues are from 9:00 – 6:00 pm Pacific standard time, Monday – Friday.
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05-29-2004, 06:29 PM #29Web Hosting Evangelist
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LayeredTech has some $60 servers.
https://www.layeredtech.com/order.php?packageId=59
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05-30-2004, 12:23 AM #30Registered User
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The price doesnt really matter, I wanted a cheap box to backup some streaming customers on to. If I had of known I would have had to go though this crap just to get access to the flippen box never mind having problems with it I would have went with EV1 again or put a backup server into one of my own racks locally.
Its been over 30 hours now and managed, have not gotten back to me.
I am guessing they are going to leave it until monday, pack of crooks.
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05-30-2004, 12:34 AM #31Web Hosting Master
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From what I have heard they don't work weekends but I think they have techs there 7 days a week.
█Toeki - a Fikarast Co., Ltd. business (Accredited .WS & CentralNIC Registrar)
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05-30-2004, 03:49 AM #32Web Hosting Master
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i guess i was lucky when i got a verification call..
i was taking an afternoon nap.. the rep was kind enough to apologize for waking me =Djosh
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05-31-2004, 06:36 PM #33Registered User
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grrrrrrrrrr
they still have not gotten back to my mails, its been days I have mailed them heaps of times
I guess I will have to start shouting via an international call.
I cant belive they just stole my money.
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06-01-2004, 02:37 PM #34Registered User
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This really is nuts, they are just ignoring me, what the hell can I do.
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06-01-2004, 02:55 PM #35Build It Better!
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You can always initiate a charge-back...
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06-01-2004, 03:16 PM #36Registered User
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You can always initiate a charge-back...
I always LOL when is see the “just charge it back” (not picking on you Watcher_TVI) for not being satisfied with service because if you develop a history repeatedly charging back your going to hurt yourself in the long run.
I am not saying you should or should not make a charge back I am just saying that the credit card companies look at your history and depending on the dollar amount it is sometimes better to just move on.
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06-01-2004, 03:48 PM #37Build It Better!
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I don't suggest that course of action very often, and I agree it should be a last resort. However in this case from what I've read in this thread there were multiple charges made and no server provided. Since managed.com has a no refund policy I'll go out on a limb and say he probably won't get his money back unless he does initiate a charge-back...
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06-01-2004, 04:03 PM #38Registered User
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And he probably will not get his money after he initiates a charge back as mangaed.com is covered in the "TOS", just a guess.
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06-01-2004, 04:31 PM #39Build It Better!
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This may be different since they never provided the service and charged him multiple times anyway. If it were my credit card company I like the odds...
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06-01-2004, 04:44 PM #40Registered User
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I hope for Tom O'Connor you are correct :-)
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06-02-2004, 08:28 AM #41Web Hosting Master
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I am not saying you should or should not make a charge back I am just saying that the credit card companies look at your history and depending on the dollar amount it is sometimes better to just move on.
Keep the emails and when requesting a chargeback you usually will need all the supporting documents. Don't worry, you won't be penalised by the credit card company as they always want your business and money so there's nothing they can do to you. Of course if your payment(s) defaults or non-payment then you will be blacklisted by most banks and it will be difficult to get another card when they do a check on your personal details and your bad record rating shows up.
RegardsLast edited by cactus; 06-02-2004 at 08:31 AM.
WHO AM I? CLICK HERE!
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06-02-2004, 08:56 AM #42Web Hosting Master
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The downside is if you do a chargeback then managed.com may blacklist you and you may never again be able to get a sever from them. If it's a small amount, it would be in your interest to let it go and not worth pursuing.
RegardsWHO AM I? CLICK HERE!
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06-02-2004, 02:12 PM #43Junior Guru Wannabe
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I think given his current experience with them that he would never be going back to managed.com anyway.
Tom O'Connor, I'd say go a head and issue the chargeback with your bank. They have no right treating you this way. And, especially, if they are considering this period as billable (i.e., the charged period where you are offline) it would be considered fraud on managed.com's part.
In terms of it having been Memorial Day here in the US, if a company wants to serve the international community then they need to be available to the international community. At the very least, someone could have replied to his email. The rest of the world doesn't shut down simply because there is a holiday in the US.
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06-02-2004, 02:14 PM #44Taking a break from hosting
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Originally posted by Ishtaria
In terms of it having been Memorial Day here in the US, if a company wants to serve the international community then they need to be available to the international community. At the very least, someone could have replied to his email. The rest of the world doesn't shut down simply because there is a holiday in the US.
-Josh
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06-02-2004, 02:19 PM #45Build It Better!
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Originally Posted by Ishtaria
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06-02-2004, 02:31 PM #46Junior Guru Wannabe
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Originally posted by Watcher_TVI
Originally Posted by Ishtaria
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06-03-2004, 03:03 PM #47Registered User
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I am happy to say I got my refund.
Well most of it, they where a few cent short.
Managed.com where very rude.
View their reply below.
From: Linda <linda@managed.com>
To: Tom O'Connor
Subject: Re: order AA*****-**
Date: Wed 06/02/04 03:22 PM
Attachments
Name Type Save View
Message text/plain Save
You got your refund. Please do not waste your time to write mail. Thanks.
Thomas O'Connor wrote:
>Your english in this mail is not the best, I dont understand what you
are trying to say? Did you issue this credit is that what you are
telling me ?
>
>
>--- Linda <linda@managed.com> wrote:
>Dear Tom,
>We cancelled your order . The following is your refund confirmation
>information.
>We do auto charge by web. BUT even you has been approved by web that it
>is not mean you are not credit fraud. We alway do more verify on credit.
>I sent the mail and attachment to you to request more information. If
>your are the real card holder. You should have all the information
which
>we requested. Then we can process your order immediately. We have very
>good record on fast response. Now you are wasting your time to delay
>your order. Thanks for your mail.
>Linda
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06-03-2004, 03:06 PM #48Junior Guru
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I had to read it 6 times to get the meaning out of her sentences.
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06-03-2004, 03:08 PM #49Registered User
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Originally posted by Testtube302
I had to read it 6 times to get the meaning out of her sentences.
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06-03-2004, 03:11 PM #50Build It Better!
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I'm glad you got your refund Tom and thank you for keeping this thread updated.