I have had experience with managed and they have been fine with everything so far. It is most likely due to the fact that you live in another country and verification might be hard due to this. As to why you did not hear from them sooner is another question. I do not know
My experience with Managed.com has been swell. Setup only took about 2 days, all my emails have been responded within an hour, including the one I got Saturday early morning. I would NOT recommend Managed.com for server management beginners.
hmmm no refund !
Servermatrix calls the customer before he/she gets charged to verify the order.
most respectable company do that. they even tell you will call you so you dont have to pay the cost of long distant calls !
why cant managed do the same ?
i say do a charge back if they dont pay you back
Originally posted by Toeki There is alot of fraud going around so you can't blame them for asking for some kind of ID.
After they already collected your money? At the very least they should have placed the server online and then told the thread starter he has until the next billing cycle to provide the proper information.
Since they never delivered the product that was purchased, I am quite sure the credit card company would allow a charge-back.
I don't find it a problem like faxing details for verification and it's quite standard with most providers when dealing with non US residents. I always used a classic visa/master for my Internet transaction but recently the bank upgraded the card to gold and forgetting that I had a server with managed.com and billed to my classic visa, I contacted them and was asked by [email protected] to fax/mail them the records. I submitted it to them and fortunately the bill was due 2 days later and it went through where they charge my new card without a problem.
If I wasn't fast enough to update my credit card, then I suppose they would have unplugged my server when they couldn't bill me on my old cc number from their records.
Originally posted by cactus For your info...If you are a non US resident and were to order a server from EV1 or Nocster, you have to fax your credit card info/details and sign an agreement form for the use lease of the server.
i am from kuwait and i was never asked to send or sign any thing when i had a server at EV1
and my point is why didnt they call the customer to verefy him before they bill him ?
I don't know how it is now..but I was asked to sign and also fax cc info when I wanted to get a server from them and I finally choose nocster server some months back. I am from Malaysia.
I guess I could be wrong about "non US residents" restrictions or they may have changed their ruling recently. I am totally in the dark now as it was some months back and only hope they can confirm it.
I would liked to rephase my earlier post. It probably could be EV1 , nocster could have some restrictions on certain countries and Malaysia could be in their list in my opinion.
Anyways, thank you BizB for clarifying on it and perhaps EV1, nocster could clear any doubts on it and not apply double standards to prospective customers wanting to get a server from them which I believe they should at least put up something or information regarding non US residents.
Its been well over 15 hours since I asked for a refund, Sam at managed.com was getting back to me quickly before, now I don't get a reply.
Wonder if they are going to rob me.
As for the people who understand them asking me to fax the details. Yes that is quite understandable if they use that as a method of their credit card verification.
However they have already taken my money, so they have reason what so ever to ask me to send a fax.
I am in Ireland, this is not a third world country, I never have problems with billing from ev1, theplanet or ezzi. I don't see why this company should have problems verifying me .
The fact of the matter is they are wasting me time by having to send them a heap of mails, they have taken my money and have not given me service. Now that I have asked for a refund they are not replying to me.
You see I said 60 here cause thats the price of the server brought from managed and 70 in my first post cause it was my starting price in that 'request' and after figuring how much I can afford at max i figure I would say 80 just incase some one knew of such a service.
Originally posted by Tom O'Connor I was not aware of that, however we are in the business of mission critical hosting.
Then you might want to look for a host who offeres 24/7 support.
What kind of service does Managed.com offer?
We offer 24 hours 7 days a week reboot service ([email protected]). However, all other network and hardware issues are from 9:00 – 6:00 pm Pacific standard time, Monday – Friday.
The price doesnt really matter, I wanted a cheap box to backup some streaming customers on to. If I had of known I would have had to go though this crap just to get access to the flippen box never mind having problems with it I would have went with EV1 again or put a backup server into one of my own racks locally.
Its been over 30 hours now and managed, have not gotten back to me.
I am guessing they are going to leave it until monday, pack of crooks.
I always LOL when is see the “just charge it back” (not picking on you Watcher_TVI) for not being satisfied with service because if you develop a history repeatedly charging back your going to hurt yourself in the long run.
I am not saying you should or should not make a charge back I am just saying that the credit card companies look at your history and depending on the dollar amount it is sometimes better to just move on.
I don't suggest that course of action very often, and I agree it should be a last resort. However in this case from what I've read in this thread there were multiple charges made and no server provided. Since managed.com has a no refund policy I'll go out on a limb and say he probably won't get his money back unless he does initiate a charge-back...