My Server at managed.com unplugged without any warns..

lackeroom · #1 05-28-2004, 09:50 PM

Hello,

I'd like to share some of my adventure moments that started today,

I got my server down, 10 Minutes later I sent to support@managed.com.. No reply after 15 Minutes, Sent back to reboot@managed.com .. got a reply after 5 minutes saying:

Greetings,

Your server has been unplugged due to bandwith violations. I will
forward this ticket to our service department so we may get this issue
resolved with you.

Best Regards,
Managed.com

have been waiting now for another reply for more than 25 minutes that's around 1 hour total downtime without any idea on what's happening

but i'd like to know what's bandwidth violations ?

Steven · #2 05-28-2004, 09:56 PM

i bet you got close to your 1000gb limit and they said nogo and unplugged

lackeroom · #3 05-28-2004, 10:00 PM

i just got my bandwidth reset on 24 ( it should've been )

mainarea · #4 05-28-2004, 10:08 PM

Were you pusing 10Mbps or more for an extended period of time?

- Matt

lackeroom · #5 05-28-2004, 10:14 PM

from my MRTG I see no, plus my maximum daily bandwidth has been 50 GB so I can't even push to 10 Mbps in a complete day

IRCCo Jeff · #6 05-28-2004, 10:30 PM

lackeroom:

There is no direct correlation between 95th percentile metering and actual GB utilization. It is more than possible that you were using 10+ megabit for a 20 minute period (which I think is the rule they have in place).

Bashar · #7 05-29-2004, 12:30 AM

shouldn't they charge him for the extra bandwidth and email him a warning instead of unplugging him?

RHChristian · #8 05-29-2004, 12:38 AM

Managed.com has alot of people that buy their servers and hog the whole 100MBPS port until they run out of bandwidth, so they created this rule (most likely) to keep this from happening. I don't really see any problem with it, don't use bandwidth over 10MBPS for longer then 20 minutes or they disconnect your server. Also, at 50GB a day, you're pushing ~1500GB a month. At the end of the month, you'll be praising Managed for not making you pay $250.00 for that extra 500GB.

lackeroom · #9 05-29-2004, 03:41 AM

oh guess what.. they checked the wrong MRTG for my server

and my server is back now thx god

Bashar · #10 05-29-2004, 03:53 AM

what was the problem then?

lwknet · #11 05-29-2004, 04:39 AM

go over bandwidth and got unplugged??
in a business decision it'd be better to charge for overage fee, instead of unplugging a server

lackeroom · #12 05-29-2004, 04:51 AM

I have no idea i only got an email that I will get the server rebooted in 15 mins and I got it back, I concluded that it was a mistake by them as in the email I got it showed another MRTG than mine..

athlonkmf · #13 05-29-2004, 06:55 AM

Actually I have times where my server hogs 25!! Mbps for over an hour (and 1 hour around 10-20Mbps in front and after the peak) without getting dced.

Maybe they thought you've almost exceeded the 1000GB limit or something?

IRCCo Jeff · #14 05-29-2004, 10:59 AM

Quote:

Originally posted by athlonkmf
Actually I have times where my server hogs 25!! Mbps for over an hour (and 1 hour around 10-20Mbps in front and after the peak) without getting dced.

Maybe they thought you've almost exceeded the 1000GB limit or something?

Either that, or you've been getting lucky