Page 1 of 2 12 LastLast
Results 1 to 40 of 61
  1. #1
    Join Date
    May 2004
    Posts
    9

    VONETWORK.com STAY FAR AWAY FROM THEM

    THEY CANNOT KEEP SERVERS UP

    THEY WILL CANCEL AND MOVE SERVERS WITHOUT GIVING A CHANCE TO CHANGE YOUR DNS

    THEY DO NOT ANSWER TICKETS IN A TIMELY FASHION

    STAY AWAY FROM VONETWORK

    YOU HAVE BEEN WARNED

    PLEASE PASS THIS AND POST THIS IN ANY MESSAGE BOARD YOU CAN FIND.

    HAVE ALREADY STARTED THE CAMPAIGN MYSELF.

    AGAIN, DO NOT JOIN VONETWORK unless you are a kid playing games

    because thats what the support guys here like to do

    play games and think we dont care when our server is wiped out now -- 2 times in the last month.

    IF YOU SEE THE PLANET as the backbone, RUN LIKE HELL as well.

  2. #2
    I've always heard good things about the planet's network,, so it must be your host..

    Good luck in your search for an alternative..
    Reseller-Network.Com
    Hsphere, DirectAdmin, or Helm. Windows 2003 & Unix Reseller,Shared,and Dedicated Hosting.
    *Multi-Homed* *Usage-Based* *Adult Content Allowed*

  3. #3
    Join Date
    May 2004
    Posts
    9
    Yea i know THE PLANET is ok

    the VONETWORK.com is SHADY

    DO NOT DO THE MISTAKE I DID

    STAY FAR AWAY FROM VONETWORK.com

    LET THEM GO OUT OF BUSINESS

    THEY DESERVE IT

    BUNCH OF MORONS RUNNING THAT SINKING SHIP

  4. #4
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,037
    You really need to justify what your saying. Using caps lock doesnt improve what your trying to say.
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  5. #5
    Join Date
    May 2004
    Posts
    9
    so this does?

  6. #6
    Join Date
    Jan 2002
    Location
    Charlotte, NC
    Posts
    527
    Originally posted by filmusa
    so this does?
    Heh, moreso than yelling.

    I also agree that you should provide details explaining your experiences rather than making generalized, broad statements.

    Regards,
    Jason
    http://www.charlottezweb.com
    HOSTING your livelihood

  7. #7
    Join Date
    Apr 2004
    Location
    Philadelphia
    Posts
    95
    Yes I would like to hear more about this, We use the planet and we have not experianced any downtime, well maybe once in the last year. So it is not the planet.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  8. #8
    Join Date
    Apr 2004
    Location
    France
    Posts
    119
    I'm currently a customer of VoNetwork. They move old server to new ones with many many enchancements.

    For each server move, I get a broadcast email from votnetwork forum where they post details about the move. And customer with account on the server get mail about that too.

    What say... If you don't know read your mail, it's sad but VoNetwork did what they had to do. Sorry for you if you don't understand that...

    If you want more details about filmusa you can look at the forum network this thread . Nice post...

    cwieland, take a look at http://forums.vonetwork.net/viewtopic.php?t=1286 and you'll see what think filmusa about theplanet : "the planet is nothing more than a small APT size building in Dallas. not what you see on their site. "

    David.
    Last edited by dgaussin; 05-26-2004 at 09:44 AM.

  9. #9
    Join Date
    May 2004
    Posts
    9
    sorry guys im just mad

    what they did was move my to a new server well they just shut it down without having it at least up so that I can change my DNS settings

    SO FOR 2 days all my clients sites are DOWN because they didnt keep it up when they moved , here is their email

    everyone is pissed.

    now i got to tell my clients, who are businesses on a wends and thursday why all 150 employees wont get emails today and tommorrow

  10. #10
    Join Date
    May 2004
    Posts
    9
    --------------

    Hi
    This is to annouce that all accounts on the server Host21(69.93.241.4) have been moved to the new server Host26(69.93.250.100)
    Use following Details to access your acount
    WHM:http://69.93.251.68:2086/
    cPanel: http://69.93.251.68:2082/
    FTP: 69.93.251.68
    If you use
    1. our anonymous nameservers you need not worry about anything
    2. your own nameservers please register the nameserver IPs given below as soon as you get this message(NOW)
    * primary nameserver(e.g ns1) : 69.93.251.68
    * secondory nameserver(e.g ns2) : 69.93.251.69

    It seems that the old provider has already taken the sites on the old server offline. So you'll have to wait for DNS propagation.
    This was not the schedule.We are investigating the issue with the old provider.
    Please make the necessary changes immediately (NOW)


    ---------------------------

    SO BASICALLY

    ALL MY SITES ARE LOST AND DOWN BECAUSE THE MORONS AT VONETWORK DIDNT TELL THEM NOT TO AUTO SHUT IT OFF.

    im not the only one on 21 nor the only customer

    POINT IS

    they are horrible at communicating with you when you file a claim ticket

    and then they throw this SERVER changes ALL OF A SUDDEN

    If you have serious clients

    DO NOT DO BUSINESS WITH THEM.

  11. #11
    Join Date
    Apr 2004
    Location
    France
    Posts
    119
    I understand why you're mad now, but I don't understand why you're shouting like that and take time to post a lot of thread instead talk to your customers...

  12. #12
    Join Date
    Nov 2003
    Location
    Europe
    Posts
    712
    I am thinking to buy one of their windows 2003 plans.

  13. #13
    Join Date
    Apr 2004
    Location
    France
    Posts
    119
    Shoey, you can ask them to test their service with a free 5 days trial...

  14. #14
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    I am thinking to buy one of their windows 2003 plans.
    Shoey, are you trying to annoy filmusa?

    It seems that the old provider has already taken the sites on the old server offline. So you'll have to wait for DNS propagation. This was not the schedule. We are investigating the issue with the old provider.
    That's a good excuse actually. If their provider really took the server down without permission there's little they can do about it (except complain about it and hope for a resolution).

  15. #15
    It looks like VOnetwork has a ton of clients.
    And please stop typing in caps.
    Thank you.

  16. #16
    Join Date
    Oct 2003
    Location
    herts uk
    Posts
    62
    I'll for one back up what filmusa said about them.

    Ive been with them for 3 months and had nothing but problems with downtime etc. Their support is non existent and they wipe forum threads they don't like. I stuck with them thinking things would improve.

    Sadly, I was the victim of this mismanaged server change over and have lost weeks worth of data. I'm struggling with the backups I have now to get back up to speed elsewhere.

    All there support could do was shrug their shoulders and walk away. I can bring a few more very upset customers by this way if you still don't believe these posts or you can breeze on over and check out some of the threads in their forum they haven't removed, there are plenty of them. If you do use them. You have been warned.....

  17. #17
    Join Date
    May 2004
    Posts
    538
    You just reminded me of www.hostingplex.com what a bad memory with this company!

    http://www.webhostingtalk.com/showth...hreadid=272109

  18. #18
    I can agree with what is being said here. Thus far, it has been confirmed that many of my sites were completely lost.

    The worst part, however, is that there is no communication to the customers. Right now, I am hanging in the wind.

    We're not talking average delay, either. I am talking the type of thing that is unprofessional. Ignoring people when you are aware of the problem.

    I can back up what I am saying because I have e-mails, private messages - and heck, check out their own forums.

    Although, I must agree they do delete posts.

    If they do not address my issue soon, I am afraid I am going to have to publically blast them also.

    To top it all off, I have actually REFERRED them clients before - yet, they are not on top of the game in replying to me. I have others who lost data on the same server that they've admitted the losses to. Meaning, I've seen the e-mail exchanges, pm exchanges, etc.

    This is just not intelligent business.

  19. #19
    Join Date
    May 2004
    Posts
    538
    Originally posted by zoomsan
    This is just not intelligent business.
    That's why, in my opinion such comapnies and in the coming future... well, they won't have a future. Hopefully.

  20. #20
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,947
    Originally posted by zoomsan
    I can agree with what is being said here. Thus far, it has been confirmed that many of my sites were completely lost.

    The worst part, however, is that there is no communication to the customers. Right now, I am hanging in the wind.

    We're not talking average delay, either. I am talking the type of thing that is unprofessional. Ignoring people when you are aware of the problem.

    I can back up what I am saying because I have e-mails, private messages - and heck, check out their own forums.

    Although, I must agree they do delete posts.

    If they do not address my issue soon, I am afraid I am going to have to publically blast them also.

    To top it all off, I have actually REFERRED them clients before - yet, they are not on top of the game in replying to me. I have others who lost data on the same server that they've admitted the losses to. Meaning, I've seen the e-mail exchanges, pm exchanges, etc.

    This is just not intelligent business.


    And I Disagree....

    Sometimes, people do not know how to read emails. They sometime ignore the value of announcement!!!

    They always answered to my emails, questions, etc...

    They always announce of any changes they make...

    Support is doing great...

    What else can I say?

    I don't know what is your problem but I am staying with VON.



    Peace!,
    Jones

  21. #21
    Join Date
    Oct 2003
    Location
    herts uk
    Posts
    62
    Sometimes, people do not know how to read emails. They sometime ignore the value of announcement!!!
    I think we can manage that much. I too requested more information on this issue but got no reply. I acted as instructed in the email and forum announcement. The answer to my support ticket after everything went pear shaped was tough nothing we can do. This was on top of many other unanswered tickets and emails over the past months. More to the point is that VON don't know how to reply to emails.

    I don't know what is your problem but I am staying with VON.
    The problem is fairly obvious if you read the thread. But to put it simply, VON have left a lot of people high and dry with absolutely no redress. I still have 5 sites that have vanished. I'm having to sit tight and wait for domains to resolve before I can do anything. They have deleted threads in their forums. Someone suggested maybe the poster deleted them. How? They have in the past just deleted outstanding tickets of mine without solving the problem.

    If you are happy sure stay with them, but please don't think I am in the habit of rubbishing people for no good reason. I posted to this thread as a "heads up" for others to be cautious, because whatever you may think there ARE real issues still outstanding with their ability to host.

  22. #22
    Join Date
    May 2004
    Posts
    9
    they deleted all my posts there

    they seriously are trying to hide the fact that they CANT HANDLE THE NUMBER OF CLIENTS

    THEY SUCK

    NEVER DO BUSINESS WITH VONETWORK

    TRUST ME

  23. #23
    Join Date
    Nov 2001
    Posts
    5,383
    When will people start making their own backups?

  24. #24
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    When will people start making their own backups?
    After all the hosts will provide reliable hourly backups.

  25. #25
    Join Date
    May 2004
    Posts
    9
    dude its not aBOut backups

    i bet everyone does backups

    its about changing servers and not giving us time to change the DNS

    they TURNED off the server and then we got notified, had to change d the DNS and wait for it to repoint itself to the new server

    2 days , all my clients have been out of emails and website

    Its not about backups

    its about Customer service and getting what you are paying for.

    if you want that, DONT go to Vonetwork.com

  26. #26
    Sometimes, people do not know how to read emails. They sometime ignore the value of announcement!!!
    I am not sure what an announcement has to do with having data/sites lost. Backups were made. And used. However, VON has said they also make daily/weekly backups. None the less, those were lost too, apparently.

    Also, they haven't replied directly to help tickets.

    I am sure you would agree, "Jones", that if you lost your sites you'd be less than thrilled. Althuogh, hey, judging by your post, there would probably be nothing wrong with that at all.

  27. #27
    Sorry for your troubles I feel for you as I lost most of my customers at one time to a crappie providers inability to keep server up.


    From vonetwork.com site
    /6GB Space
    60GB Bandwidth
    $25.95

    Walmart prices

  28. #28
    Join Date
    May 2004
    Posts
    5
    I have been with this VON for almost a year.

    This is the worst problem I have seen with them times 100.

    Obviously this is not thier fault. The old DC took the server ofline way before it was supposed to be.

    The files could not be restored because of this mess and the old DC did not make backups often enough.

    For filmusa to come here complaining is BS.

    This person has been with the provider for a month.

    If they want perfect hosting, why don't they pay 10 times the amount at another company. I have had worst expiriences at some of these companies.

    Eventually VON will refund your money and make rectify the problems, once they get the mess sorted out.

    If I ever meet any of you in a back alley...
    Last edited by milesdf; 05-27-2004 at 07:52 PM.

  29. #29
    That makes sense, milesdf.

    It also would make sense to notify all of the people affected by the problem, not just some. There has been no public announcement. There was no reply to a request for help. However, there was an admittance of fault and error to one person on host 21, who was nice enough to share it with me.

    I have yet to receive word from the "staff".

    Furthermore, it is clear that there:

    #1) Was a problem

    #2) There is no public acknowledgement of problems and great inconveinces

    and

    #3) There has been a lack of compensation or even common courtesy.

    I am not sure what there is to sort out, when already people have got replies stating "Sorry, there isn't much we can do" and been issued a refund.

    Nothing is perfect, but I would go ahead and say the first or second time my sites were down for 20 minutes this past month fell under that umbrella.

    Now the 3rd-5th times, yes I was ticked.

    And then this situation... well, it is just flat out rediculous. But, don't take it from me, it looks like plenty of other people have left VON because of all of it.

    I am just insulted by the lack of replies/acknowledgement by the "staff" - when this is obviously a public problem.

  30. #30
    Join Date
    May 2004
    Posts
    5
    Well, the only thing I can think of is that they are in the process of emailing everyone on their list. It can take a while for 200-500 people to get individual refunds.

    I agree they should have sent out a better mass email, but the one that was sent through the forum and to the people on the list kind of was good enough. The only reason you did not recieve it was that your email was incorrect or your email adress was on the effected server. You should have still seen this under announcements in the forum.

    If your email adress was on the affected server, and you are emailing support from a different email, you can pretty much give up, for security reasons. You can use the helpdesk.

    As for people leaving VON, there will always be idiots. Most of the time it is better that they leave. To expect to find better hosting for that price, you are a moron.

    Let's hope this mess is over soon.

  31. #31
    Join Date
    Nov 2001
    Posts
    5,383
    Originally posted by filmusa


    getting what you are paying for.

    You are.... when a host bites of more than they can chew then you run into problems . Support might be great the first few months but any host competiting purley on pricing alone will have it tough
    Clustered Hosting With Continuous Data Protection (CDP)
    http://www.solidinternet.com
    8 Years of hosting excellence!

  32. #32
    Join Date
    May 2004
    Posts
    9
    Originally posted by milesdf
    I have been with this VON for almost a year.

    This is the worst problem I have seen with them times 100.

    Obviously this is not thier fault. The old DC took the server ofline way before it was supposed to be.

    The files could not be restored because of this mess and the old DC did not make backups often enough.

    For filmusa to come here complaining is BS.

    This person has been with the provider for a month.

    If they want perfect hosting, why don't they pay 10 times the amount at another company. I have had worst expiriences at some of these companies.

    Eventually VON will refund your money and make rectify the problems, once they get the mess sorted out.

    If I ever meet any of you in a back alley...

    Yea meet me in the back alley, thats where you like it right?

    wtf does that have to do with anything backk alley? if anything thats where VONETWORK operations are right now, in the back alleys.

    Just because I have been with VONETWORK for a month

    does not mean I have been providing hosting for a month

    im actually spread over 4 different companies purposely because i know some companies flake out, vonetwork is the worst of the 4 by far.

    I put some low tier customers there and higher paying ones go to a more reliable place unless vonetwork was able to provide better than the other would I trasnfer it over to them .

    But no way now.

    its funny how the people that defend VONcrap are friends of the support guys or have some interest in the company.

    Im not in this business to make friends and to sit by a computer and write support tickets and come here and bash other companies

    Im here to run a business and Im here to get what Im paying for

    its one thing to have down time and let us know but dont keep us in the dark espically when we have to go back and talk to our clients.

    That server going down then telling us TOUGH @#$@#$# its down you have to redirect and wait 2 days, is BS

    i mean what are we paying for????? for them to come back with directions like that?

    they knew, they just didnt tell us thinking it was all ok or perhaps too much people to handle on 1 server.

    whatever th problem is, I just want what Im pay for and this SORRY we are switching servers with no prior notification or NO answers to my support tickets is not in their TOS.

    and yes I agree its cheap there, but i went in there with lots of people telling me they are the best. so go figure.

    im best provider is great. I fear telling people about them or else they will get too big and have these problems.

    but if your on vonetwork and looking for a better provider, IM me and ill tell you the best one I have found. (i have no interests in that company at all)
    Last edited by filmusa; 05-27-2004 at 10:16 PM.

  33. #33
    I agree they should have sent out a better mass email, but the one that was sent through the forum and to the people on the list kind of was good enough. The only reason you did not recieve it was that your email was incorrect or your email adress was on the effected server. You should have still seen this under announcements in the forum.

    If your email adress was on the affected server, and you are emailing support from a different email, you can pretty much give up, for security reasons. You can use the helpdesk.

    As for people leaving VON, there will always be idiots. Most of the time it is better that they leave. To expect to find better hosting for that price, you are a moron.
    That is incorrect, my e-mail was not incorrect. I was given the announcement, but it was not a complete and/or thurough announcement.

    I did use the helpdesk - twice.

    To say all people leaving VON are idiots, well... that is not only childish, but irrational.

    If you think I am a moron because I would expect a company to deliver what they advertise or say they are offering, I guess perhaps one would think twice before dealing with you and what you are offering. You are either the kind of company/person that is accountable and delivers or you aren't. Period.

    So far, the situation here speaks for itself.
    Last edited by zoomsan; 05-27-2004 at 10:55 PM.

  34. #34
    Join Date
    Jan 2004
    Posts
    1,769
    Originally posted by milesdf

    If I ever meet any of you in a back alley...
    Originally posted by filmusa

    Yea meet me in the back alley, thats where you like it right?
    Ok, everybody just chill out. There will be no rumble in the back alley.

    We have WHT choir practice back there. We can't have blood and broken glass everywhere.

  35. #35
    Join Date
    May 2004
    Posts
    5
    Excuse me,

    I am not affiliated with VON and I do not know anyone who works there.

    All I am interested in is the low cost hosting they provide.

    Im here to run a business and Im here to get what Im paying for
    Well what are you paying? The last time I checked ten bucks a month for 2/20 gigs was labeled to good to be true. The hosting there is A+ quality, much more than can be said about many of the more expensive, quote "reliable" sites.

    If you had been with VON before this happened you would think that they were the best hosting company ever.

    Remember, the only reason this came about in the first place was that they were UPGRADING there previously dual P4 server to something invincible.

  36. #36
    Join Date
    Apr 2004
    Location
    France
    Posts
    119
    I completely agree with you milesdf.

    I'll continue with VON because until now I have good support, good price and good service.

    Yes, they got a problem. A big problem even. But it could be happen. If I'm not wrong, they offered a refund to their customer because that. What could they do more ?

    David.

  37. #37
    You are wrong. There was more than 1 customer on the affected server, and not all customers have heard anything at all on what happened. They offered NO support or explanation as of yet, and have had internal staff on their own forums acknowledge that they didn't yet know what was going on. That was almost 2 days ago.

    The whole thing is about 4 days old now with no public announcement and no explanation of why people lost a months worth of data and had sites deleted because of the mistake.

    There was no warning, no offer to help rebuild - no anything. I wonder if perhaps some people that were on the server even know what hit them. They are probably still waiting for their "DNS to propagate" as that was the announcement.

  38. #38
    Join Date
    Aug 2003
    Location
    Chicago, IL USA
    Posts
    2,781
    Originally posted by filmusa
    dude its not aBOut backups

    i bet everyone does backups

    its about changing servers and not giving us time to change the DNS

    they TURNED off the server and then we got notified, had to change d the DNS and wait for it to repoint itself to the new server

    2 days , all my clients have been out of emails and website

    Its not about backups

    its about Customer service and getting what you are paying for.

    if you want that, DONT go to Vonetwork.com
    You must didn't read the posts that mention, VON did not cut the server off, the server provider did.

    The whole point of them changing to bigger and better servers was becaue of people complaining. So they got a few Total Control servers from TP.
    CloudRck.com - Host on Cloudrck
    Unmetered VPS Solutions at it's finest

  39. #39
    Join Date
    Oct 2003
    Location
    Tas, Australia
    Posts
    2,488
    Well...

    If I were your customer, I would litter all message boards about how bad your service is, how you for no particular reason let the servers go offline for 2 days and just blame your provider for it, how you didn't convey the downtime before hand and on and on and on
    New site: www.talkutas.com

  40. #40
    Join Date
    Dec 2003
    Posts
    338
    I received a free hosting account from them (for education purpose..they have (had?) it on their site. the support is responsive and intelligent.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •