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Thread: managed.com SUPPORT
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05-25-2004, 12:07 AM #1Disabled
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- Mar 2004
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- 3
managed.com SUPPORT
Wanting to get a server at managed.com, however they seem to not provide any details on what there support service is like over the internet.
those who have been with managed.com or are still with them, what is the support like and what is the respond time like as well on whichever support service they provide.
Thanks,
John.
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05-25-2004, 12:46 AM #2Disabled
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- Apr 2004
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- 41
We have a server with them.. although you find couple bad stories in WHT, they are pretty good. Response time is usually somewhere between 5 - 30 min. , and good follow-ups.
Never had any problems with them. (been cutomer for 1 year)
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05-25-2004, 12:54 AM #3Retired Moderator
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- Aug 2003
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- Pittsburgh
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- 3,490
If you perform a Search for Managed.com support there are tons and tons of results
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05-25-2004, 12:58 AM #4Web Hosting Master
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- Feb 2003
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- Taiwan
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support response time is any where from 5 mins to 48 hours depending on the time you send in your request for support.
During office hours should be around 30 mins.█Toeki - a Fikarast Co., Ltd. business (Accredited .WS & CentralNIC Registrar)
█We accept PayPal, Bank Transfers and all crypto currencies (BTC, ETC, LTC ...etc)
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05-25-2004, 01:56 AM #5Web Hosting Master
- Join Date
- Dec 2003
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- 565
if you know how to manage a server then they are perfect.
if you dont know how to manage a server then get it from a reseller like angelnetowrkz.net
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05-25-2004, 02:17 AM #6Temporarily Suspended
- Join Date
- May 2004
- Location
- England
- Posts
- 403
Support time varies. Generally I have had a quick and direct response, however as I live in the UK timezones are different so sometimes it takes a little longer. But generally the support is great, when I needed my server reimaged it was done within the hour.
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05-25-2004, 04:37 AM #7Web Hosting Master
- Join Date
- Dec 2003
- Location
- UK
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- 658
I've had my box a few months now and I find response times are generally good, it'd be nice to have longer support hours, but I guess that's why they're cheap !
Response time (during opening hours) are usually within 30 mins, frequently within 10mins.
Reboots have been quick as well, the quickest was 6 mins from the automated reply from the ticketing system to the response from the update ticket.
My box is resold by Tomsyer, but I've found recently that it's better to contact Managed directly for technical issues. I hear good things about AngelNetworks who also resell Managed boxes.Alex Monaghan - Monaghan Consultants Ltd
Web hosting, ADSL, IT & Database consultancy
Custom Web hosting Linux/cPanel (UK or USA servers) or Windows/DotNetPanel (UK only). Reseller accounts also available
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05-25-2004, 04:41 AM #8Junior Guru
- Join Date
- Dec 2003
- Location
- London | UK
- Posts
- 234
Yep, AngelNetworkz.net is the way to go. Even that I havn't been there that long. Wow, their support is super.