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Thread: change of ip address in colo
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05-23-2004, 08:59 PM #1Newbie
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change of ip address in colo
Hi all,
in need of some opinion
recently our bw provider in HE.NET fremont double up our cross connect pricing (even though we have signed the long term contract).
This is what they say
"Due to rising costs involved in our company. This is a 10-day notice that we raising the fees of your account. Your new rate will be $## per mbps at a rate of ## mbps sustained usage
You have 10 days to accept or deny this change request."
some questions
1. Should I increase the pricing (its going to be almost double or less specs on the hosting) and pass it to our customers (but there is no downtime)? or
2. Should I looking for new provider (its going to be more expensive then our current pricing but its not double), we will still need to increase our pricing but not that much, and have some down time due to ip changes ?
Appreciate all the inputs.
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05-23-2004, 09:36 PM #2Retired Moderator
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I'd say do whichever is more financially feasible:
- If you see yourself making enough to pay the new fees and you're happy with your current provider, then I'd say stay with them. Your customers will be happier because they don't have a change of IPs or downtime.
- If you do need to move they'll be hit with a good deal of downtime and new IP addresses (that they'll have to update their DNS servers with). If the lower fees are that big of a deal then I'd say that's your option.
You could also pay the new fees for a month as you warn your clients of an IP change.. this will also give you time to search for a new uplink provider that HE has.
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05-23-2004, 10:41 PM #3Web Hosting Master
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Here is what I would do -
Keep the IPs for incoming traffic along with 1mbps to handle your incoming traffic. Then setup source routing to route all your outgoing bw (I'm assuming you're doing alot more outgoing than incoming) to a different provider or another customer in the datacenter that can give you a better price.
Good luck!Avi B
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05-23-2004, 11:20 PM #4WHT Addict
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Have you tried giving any pushback on the increase. It sounds like you got a form letter. If you talk to an actual person and point out the existing contract you maybe allowed to keep your current rate. However, if you signed a contract you shouldn't even have to put up with this kind of junk, I personally would take my business to a company that can respect a contract.
Justin
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05-23-2004, 11:27 PM #5THE Web Hosting Master
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If you have a signed long-term contract with them state you have a contract and if they shut down your service and cause loss of business, etc. because they don't agree to the agreed upon pricing threaten a lawsuit. Make sure you have a lawyer verify the validity of the contract, etc. first. Only a 10 day notice is insane...
Karl Zimmerman - Founder & CEO of Steadfast
VMware Virtual Data Center Platform
karl @ steadfast.net - Sales/Support: 312-602-2689
Cloud Hosting, Managed Dedicated Servers, Chicago Colocation, and New Jersey Colocation
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05-23-2004, 11:30 PM #6Web Hosting Master
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Is it fastserver increasing pricing?
http://Ethr.net jay@ethr.net
West Coast AT&T / Level3 / Savvis Bandwidth, Colocation, Dedicated Server, Managed IP Service, Hardware Load Balancing Service, Transport Service, 365 Main St, SFO / 200 Paul Ave, SFO / PAIX, PAO / Market Post Tower, 55 S. Market, SJC / 11 Great Oaks, Equinix, SJC
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05-25-2004, 09:53 PM #7CISSP-ISSMP, CISA
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It really depends what kind of contract you have. Most contracts only cover the provider, that is, the customer has certain obligations that cannot be broken but the company can modify with given notice.
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05-25-2004, 10:12 PM #8Web Hosting Master
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If you have your own cabinet, why not get a cross-connect from another provider in HE Fremont? Just a thought... there seem to be a lot of low-cost bandwidth resellers there.
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05-26-2004, 12:39 AM #9CISSP-ISSMP, CISA
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That could work, assuming HE will let them port their services into someone elses account. Some providers are cool with this, others are far less than cool
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05-26-2004, 02:13 PM #10WHT Addict
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have you got your own /24 (class c), if you got that off HE and its PI space you would be able to take it with you, however chances are its come out of their big block and you cant move it.
UK Dedicated Servers and Colocation
Server Shed Ltd
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05-27-2004, 04:56 AM #11Newbie
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Thanks all for the input. We just sign up with another reseller. Unfortunately we are unable to bring the ip with us. We just gotten the cross connect done to our cabinet.
thanks again all
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05-28-2004, 12:11 AM #12Web Hosting Master
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Originally posted by my1home
Thanks all for the input. We just sign up with another reseller. Unfortunately we are unable to bring the ip with us. We just gotten the cross connect done to our cabinet.
thanks again allAvi B
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05-28-2004, 01:55 AM #13Web Hosting Master
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Or don't use source routing, and simply point default at your new transit provider. If you are a BGP-speaker, lower the local-preference on routes learned from the old provider.
Jeff at Innovative Network Concepts / 212-981-0607 x8579 / AIM: jeffsw6
Expert IP network consultation and operation at affordable rates
95th Percentile Explained Rate-Limiting on Cisco IOS switches
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06-04-2004, 01:30 AM #14Newbie
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This is the first time I hear someones raise bandwidth prices.
The bandwidth price is alway fall in the past.Network Guru
Cisco Redhat Microsoft Certified
CCIE - - RHSE - - MCSE