"6. Support Availability: 100% of all email or help tickets sent to [email protected] will be answered within 24 hours. If a Customer experiences a longer response time, Customer may receive a credit of 1/30 the monthly rate or charge applicable to the Service for every occurance."
All future and new servers commissioned will match this or higher.
4. Datacenter Used
We currently use Neutelligent (http://www.neutelligent.com) which is located in Tampa Bay, Florida located on the East Coast.
We are in the process of acquiring new servers from Jupiter Hosting (http://www.jupiterhosting.com) which is located in Santa Clara, California located on the West Coast to give us a better geographical coverage from East to West. Servers at this location will be available within 30 days.
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