Well. It is now past 9:00 PM and it is still not online. I called support and was told that the issue would need to go to a supervisor and so I will have to call in after 8:00 AM on Monday. So much for 24/7.
I am reminded of the comedian Steven Wright. He goes up to a store and the owner is just locking the door. Steven says “Hey your sign says ‘Open 24 Hours’”. The owner responds, “Yea, but not in a row”.
I contacted them this morning. The positive side is that they admit there is a problem. I see this as a big step forward. They supposedly have a technician working on the box. The hope is that it will be ready by the end of the day. Maybe since it is a weekday there is a chance it will be resolved.
I have the feeling that all the 1and1.com advertising they have been doing is swamping them.
If this drags on, does anyone have recommendations for an inexpensive dedicated 2003 Windows server?
Thanks for your timeline here. It's disappointing that you were promised delivery several times.
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They seem to have a strange setup. Most places encourage you to use email / on-line to cut down on 800# costs. They seem to push the 800 number. And because the control panel is very unclear about status and they will not email when the install is done they seem to unnecessarily increase their call volume.
But it is hard to know from just the first week. Time will tell.
Well a quick final update. The box is ready as of this morning.
I have to say if support had acted over the entire time they way they did the last two days this would have been an easier experience.
1) They acknowledged there was a problem.
2) One person gave an exact accounting of what the problem was (bad image from MS).
3) They emailed when they missed a time they were shooting for to appologize.
4) They let me know that the would email me when it was ready (I would not have to just keep trying to access it).
5) They emailed when it was in place.
I can confirm the same hassle in signing up with 1and1, I did it with a root II server.
Ordered the server late wednesday evening.
Emailed thursday to check on status (perhaps I'm overzealous but I'd read they were very fast at delivering).
Friday the server was set up but no IP yet. I called and got the message "unusual call volumes ---> click". Called right back and after 10 minutes talked with someone, who was quite friendly, and was told the server would be ready within 24 hours.
Saturday still no IP so sent another email.
Sunday evening, still no IP and no response to the email sent even last Thursday.
I've just got off the phone with technical support again, this time I was patched right through. I was told that he would start a trouble ticket with support and correspond with me via email to let me know a definite time to get the server set up. I was also told that 1and1's absolute maximum setup time is 1 week.