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Thread: Cybexhost down?

  1. #1
    Join Date
    May 2004
    Location
    Malaysia
    Posts
    14

    Cybexhost down?

    At least my sites are down:

    http://piptech.org
    http://petejoy.org
    http://bmbc.info

    and their main site down

    http://cybexhost.com .. John?

  2. #2
    Join Date
    May 2004
    Location
    Malaysia
    Posts
    14
    Er.. as of now, Cybexhost is down (separate incident).

    Can't access
    http://cybexhost.com
    http://piptech.org
    http://petejoy.org
    http://bmbc.info

    Sigh~

    Its amazing that no one replied to my previous outage.

  3. #3
    I can access those sites

  4. #4
    Join Date
    Dec 2003
    Posts
    94
    Same here.

  5. #5
    Join Date
    Aug 2003
    Location
    USA
    Posts
    1,030
    Sorry about missing the previous post on the 22nd - I don't know how I missed it. On the 22nd, the server you are placed on (Phoenix) had it's Apache recompiled and optimized. During this, we lost connections to our mySQL database, and had some minor errors within Apache. Everything was back to normal in under 40 minutes. Today, the 29th, the server you are on (Phoenix) was experiencing high server loads - forcing the server to shutdown. httpd (HTTP Server Application on our servers) consumed all memory for the server, causing this shutdown. The server was then restarted 20 minutes later. We will be taking steps shortly to prevent such Memory Shortages on this server from happening in the future. When these steps are set into place, you will be sure to receive client communication regarding this. Thank you for choosing CybexHost.

  6. #6
    Join Date
    May 2004
    Location
    Malaysia
    Posts
    14
    Thank you for the reply =) Guess I was unlucky.. But thanks for keeping me updated. Next time, could U pls e-mail instead?

    Great service.. A- for you guys.

  7. #7
    I have found this:
    www DOT siteuptime.com/statistics.php?I...52&&UserId=4900

    99.1% uptime only? That means each month will have at least 7 hours downtime? It's really bad for me though

    They have an average response time of 1.684 sec. That's really slow! Wondering what servers they are using...

  8. #8
    Join Date
    Aug 2003
    Location
    USA
    Posts
    1,030
    hostnuts,

    The URL you listed (inappropriately since you do not have enough posts) does not even work for an uptime report.

    Our servers are housed in The Planet datacenter, in Dallas, Texas. The Planet has been adding many additional Gig-E connections lately, bringing network fiber count to 12Gbps. This requires router cycling, bringing the entire network down for about 10-15 minutes.

    Also, those Site Uptime Statistics are false - as we no longer use that server for clients. Our servers for clients are Pentium 4 2.8Ghz, for the record. Also, looks to me as if you are not a client of ours anyway hostnuts.

    Here are ping statisctics from my location in Pennsylvania, USA to one of our servers at ThePlanet (a great deal better than 1.684s )

    Pinging cybexhost.com [69.93.35.170] with 32 bytes of data:

    Reply from 69.93.35.170: bytes=32 time=47ms TTL=53
    Reply from 69.93.35.170: bytes=32 time=46ms TTL=53
    Reply from 69.93.35.170: bytes=32 time=46ms TTL=53
    Reply from 69.93.35.170: bytes=32 time=46ms TTL=53

    Ping statistics for 69.93.35.170:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 46ms, Maximum = 47ms, Average = 46ms
    Last edited by CybexHost; 06-08-2004 at 03:05 PM.

  9. #9
    Our site www.mizraabianz.com has been down for like a whole day now. All the new posts at our forum after 29th were missing. We have been facing this problem with Cybexhost for sometime now. For the past four five days we havenít been able to send any email to a HOTMAIL/YAHOO account from our site. The Admin at Cybexhost has been nice in the past and we never had problems as such regarding the down time of our site but now itís getting worse. We have regular 100's of visitors on our site daily and now we are still waiting for our site to come back online.

    Secondly Cybexhost has been expensive as compared to different other hostingís but we thought that Cybexhost is giving us quality and thatís why we never bothered thinking about changing our host but now we really want to change our host now.



    check this aint working: http://forum.mizraabianz.com not even the site.

  10. #10
    Join Date
    Aug 2003
    Location
    USA
    Posts
    1,030
    We were forced to undergo a rather hasty server migration due to a disk error and successfully transferred quite a few accounts at odd hours.

    I apologize for the inconvenience. Feel free to PM me on these forums directly with more specific questions.

  11. #11
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,037
    Do you not announce these things to your clients?

    Disk failures, memory leakages and such should all be announced and notified to your clients. It would stop threads such as this becoming a cybexhost helpdesk.

  12. #12
    Join Date
    Aug 2003
    Location
    USA
    Posts
    1,030
    I appreciate your concern.

    We have taken the steps to correct the issue and will be releasing an upgraded version of our knowledge base along with an indepedent support system.

  13. #13
    our site is still down

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